Dedicated service member committed to excellence. Remains composed throughout stressful situations by applying trained disciplines and methodical communication tactics. Unwavering leader of fellow troops while facing daunting challenges and critical decisions.
Overview
7
7
years of professional experience
Work History
Enlisted Soldier - Human Resources Specialist
United States Army
10.2016 - Current
Prepare reports, memos, letters, benefit requests, and other documents, using word processing, spreadsheet, database, or presentation software.
Coached and mentored recruits for motivated, high-performing teams.
Trained in small arms, anti-armor, and indirect fire weapons.
Assembled, disassembled and maintained various weapons for operational readiness.
Upheld U.S Army dress and appearance regulations for a professional appearance.
Trained recruits in essential soldiering skills, fostering a strong foundation for their military careers.
Secured and protected military property, assets, and personnel.
Upheld code of conduct and maintained professionalism in stressful situations.
Served as an effective liaison between leadership and subordinates, resolving issues promptly and promoting a positive work environment.
Used critical thinking to break down problems, evaluate solutions, and make decisions.
Office Assistant
Grand Valley State University
03.2022 - 10.2022
Serves as front-line support for students, families, faculty, and staff on Dean of Students Office and CARE issues
Provides administrative and clerical support to the Dean of Students Office staff, specifically the Assistant Dean of Students and Director of Student Conduct and Conflict Resolution, including scheduling and managing calendars, correspondence, travel, and coordination and implementation of special programs.
Purchased and maintained office supplies.
Utilized office management software to record and track customer information.
Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
Ensured timely completion of projects by coordinating resources across multiple teams effectively.
Acted as a liaison between departments to facilitate the flow of information leading to improved interdepartmental collaboration.
Maintained and updated office records, both digital and physical.
Supported executive staff with well-prepared reports, presentations, and meeting materials.
Assisted with onboarding of new employees.
Monitored and tracked budgets and expenses.
Community Services Assistant
Kent County
04.2021 - 03.2022
Meets with applicants; assists with application processes; assesses needs for food, utilities, housing, shelter, emotional support, spiritual care, or other needs
Determines eligibility for resources; develops plans to address the presenting problem and provide support for peripheral issues
Maintains working relationships with community agencies for awareness of available services, coordinates services and communicates about cases, assures that valid releases of information are on file
Assist families with pending eviction by applying, screening, and providing government assistance with the COVID Emergency Rental Program.
Collaborated with local organizations to maximize resources and strengthen partnerships.
Developed targeted outreach strategies for better communication with diverse populations within the community.
Provided support to social service clients in navigating available resources.
Successfully prevented 260 families from eviction during the COVID-19 Pandemic.
Retail Specialist
Apple
11.2019 - 11.2020
Conducted follow-up calls with warm leads to cement connections and pursue conversions
Attended product training, workshops, and conferences to maintain acurrent understanding of industry trends and advancements
Prepared and delivered polished and professional customer presentations
Prepared proposals, negotiated terms, and closed product and service sales
Authored job processes and procedures to improve task prioritization and completion
Maintained a calm, friendly demeanor with upset customers to de-escalate stressful situations.
Summer Camp Counselor
Eagle Village
05.2019 - 08.2019
Observed participants for signs of physical distress and rendered aid, including stopping activities and providing basic medical care
Offered key emotional support to special needs youth
Directed activities to promote growth in mental, emotional, and educational areas.
Developed and implemented programs to support children's mental health and well-being.
Managed challenging behaviors with empathy and patience to create a supportive living environment.
Developed individualized treatment plans that addressed each child''s unique needs and goals for growth.
Intervened in crises and counseled children experiencing emergencies and disruptive incidents.
Transported kids to mandated therapy, extracurricular activities, and medical appointments.
Prepared and maintained individual beds and personal space for foster children.
Promoted a safe and nurturing home environment by providing structure, boundaries, and consistency in daily routines.
Retail Specialist
Apple
10.2017 - 06.2018
Enhanced client satisfaction ratings by resolving difficult customer issues through completion
Listened to clients' needs and assisted with identifying and securing appropriate services
Offered every client knowledgeable and supportive assistance to meet all needs and build loyalty
Built strong, professional relationships through the identification of client needs, which increased overall sales and opportunities
Exceeded sales goals using consultative sales talents and effectively explaining programs and services to generate interest.
Education
Military Occupational Speciality - Human Resources
Adjutant General
Fort Jackson, SC
09.2018
High School Diploma -
WERACE
Danbury, CT
06.2018
Initial Military Training - Enlisted Soldier
Basic Combat Training
Fort Sill
08.2017
Skills
Analytical and Critical Thinking
Supervision and leadership
Organization and Time Management
Problem-Solving
Teamwork and Collaboration
Adept at conflict resolution
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Office Assistant
Grand Valley State University
03.2022 - 10.2022
Community Services Assistant
Kent County
04.2021 - 03.2022
Retail Specialist
Apple
11.2019 - 11.2020
Summer Camp Counselor
Eagle Village
05.2019 - 08.2019
Retail Specialist
Apple
10.2017 - 06.2018
Enlisted Soldier - Human Resources Specialist
United States Army
10.2016 - Current
Military Occupational Speciality - Human Resources
Logistics & Medical Material Management at United States Army/ United States Army ReservesLogistics & Medical Material Management at United States Army/ United States Army Reserves
Military Intelligence Officer at United States Army Reserve, United States ArmyMilitary Intelligence Officer at United States Army Reserve, United States Army