Noel Tinnes
Columbus,OH
Summary
Dynamic professional with extensive experience in customer service and education, notably at Safelite Solutions. Proven ability to enhance customer satisfaction through effective problem-solving and communication. Skilled in behavior management and lesson planning, fostering positive relationships with students and parents alike. Committed to teamwork and collaboration, driving operational efficiency and student success.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Assistant Teacher
Child Development Council of Franklin County
07.2023 - Current
- Supported student physical, mental, and social development using classroom games and activities.
- Supervised recess, lunch and daily student intake and dismissal.
- Ensured a safe and supportive learning environment by enforcing classroom rules and addressing behavioral issues promptly.
- Completed daily reports, meal count sheets, and attendance logs.
- Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
- Kept students on-task with proactive behavior modification and positive reinforcement strategies.
- Developed strong rapport with students by demonstrating genuine care for their well-being and academic success.
- Kept records of student progress for teachers and parents and made notes on behavior, grades, comprehension, and personal growth.
- Established positive relationships with parents through effective communication, fostering parental involvement in their children''s education.
- Worked with teacher to identify and target opportunities for instructional improvements.
- Monitored student progress regularly, using assessments to adjust instructional strategies as needed for optimal learning outcomes.
CSR / Senior CSR
Safelite Solutions
06.2019 - 07.2023
- Managed high call volumes, maintaining a professional demeanor during peak hours and effectively multitasking in a fast-paced environment.
- Demonstrated empathy and active listening skills, resulting in a higher rate of customer satisfaction and repeat business.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Developed strong relationships with clients by understanding their needs and preferences, fostering long-term loyalty.
- Upheld strict adherence to company policies and procedures while providing exceptional service experiences for each client interaction.
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues efficiently.
- Delivered outstanding problem-solving skills in addressing recurring issues that resulted in improved operational efficiency.
- Collaborated with management to develop strategies for enhancing overall customer experience.
- Streamlined communication between departments, ensuring timely resolution of customer concerns.
- Handled complex billing issues, ensuring accurate invoicing and prompt resolution of discrepancies.
- Provided comprehensive training for new team members, resulting in faster onboarding and better overall performance.
- Met customer call guidelines for service levels, handle time and productivity.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Investigated and resolved customer inquiries and complaints quickly.
- Responded proactively and positively to rapid change.
- Cross-trained and backed up other customer service managers.
- Cross-trained and provided backup support for organizational leadership.
Sandwich Artist
SUBWAY®Restaurants
03.2019 - 06.2019
- Greeted guests, promoted specials, and took orders.
- Operated the cash register with accuracy, ensuring proper handling of transactions.
- Kept workplace clean and organized in line with restaurant policies.
- Increased speed of service through effective multitasking and time management skills.
- Maintained a clean and organized workspace, adhering to strict sanitation standards.
- Collaborated with team members to maintain a smooth workflow during busy hours.
- Demonstrated flexibility by covering shifts when needed, ensuring consistent staffing levels for optimal operation.
- Prioritized excellent communication skills to understand customer preferences accurately while minimizing errors in orders.
- Enhanced customer satisfaction by providing exceptional service and well-crafted sandwiches.
- Upheld high standards of customer service at all times to enhance client loyalty and satisfaction.
- Trained new employees on company policies and procedures, contributing to overall team performance and growth.
- Resolved customer complaints professionally, maintaining positive relationships and promoting repeat business.
- Promoted hygiene practices within the team by consistently following food safety guidelines and regulations.
- Prepared and presented food in compliance with health and safety guidelines.
- Restocked and rotated stock in display case to mitigate stock loss.
- Operated manual and electric appliances to peel, slice, and trim food.
- Organized freezers, refrigerators and storage rooms by receiving, recording, and moving food and beverage supplies and products.
Crew Member / Trainer
McDonals’s
08.2017 - 03.2019
- Trained other employees in customer service, food safety, and performance requirements.
- Mentored new hires, helping them acclimate to the company culture quickly and efficiently.
- Set positive example for team members by providing high-quality, efficient service.
- Improved customer satisfaction rates through consistent monitoring and coaching of crew members.
- Collaborated with management to identify areas for improvement within the team''s performance.
- Greeted customers with smile and provided friendly service to professionally handle every need.
- Taught new team members correct procedures for all areas of operations.
- Analyzed training requirements of crew members to identify areas for improvement, bridge gap and provide resources.
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
Education
Psychology And Early Childhood Education
Columbus State Community College
Columbus, OHSkills
- Customer Service
- Typing
- Computer and IT knowledge
- Peer Communication
- Organization
- Creative Thinker
- Problem Solving
- Experienced in training
- Sales force Knowledge
- Parent-teacher communication
- Behavior management
- Oral communication
- Lesson planning
- Multitasking Abilities
- Teamwork and collaboration
Certification
CPR and First Aid
Languages
Spanish
Elementary
Accomplishments
Awarded by the National Headstart Association as well as Child Development Council of Franklin County for Alumni Achievements and Accomplishments.
Timeline
Assistant Teacher
Child Development Council of Franklin County
07.2023 - Current
CSR / Senior CSR
Safelite Solutions
06.2019 - 07.2023
Sandwich Artist
SUBWAY®Restaurants
03.2019 - 06.2019
Crew Member / Trainer
McDonals’s
08.2017 - 03.2019
Psychology And Early Childhood Education
Columbus State Community College
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