Summary
Overview
Work History
Education
Skills
Timeline
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Noel Williams

Crete,IL

Summary

Goal-focused, recognized for leveraging previous sales and customer service expertise to consistently surpass goals. Looking to build a successful career within an ambitious organization, whilst honing new skills to better execute duties and bring value to clients.

Overview

8
8
years of professional experience

Work History

OVERNIGHT WAREHOUSE ASSOCIATE

Amazon
01.2018 - Current
  • Prepare orders for shipment by picking, packing, and labeling merchandise, ensuring timely delivery
  • Work safely around moving machinery, maintaining a zero-accident record
  • Assemble and pack items for shipment, coordinating with shipping personnel for smooth operations
  • Perform inventory control, including counting and stocking merchandise, ensuring accuracy
  • Load and unload materials from various transport vehicles, optimizing workflow efficiency.

TODDLER TEACHER

Lenoras Place Daycare and Learning Center
02.2021 - 07.2024
  • Sanitize toys and play equipment daily to ensure a safe and clean environment
  • Consult with parents to build supportive networks and enhance educational strategies
  • Maintain well-controlled classrooms by setting clear standards and encouraging positive behaviors
  • Educate students in foundational concepts such as shapes, numbers, and letters
  • Observe children to identify those needing extra support and develop targeted assistance strategies
  • Fostered emotional growth in toddlers through personalized care strategies, enhancing their social skills and cognitive development.

Call Center Representative

Illinois Dermatology Institute, LLC
12.2020 - 03.2022
  • Handle inbound and outbound calls in a timely manner
  • Follow communication “scripts” when handling different topics
  • Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives
  • Schedule for multiple locations for new and existing patients for our team of Dermatologists
  • Insurance verification and referral coordination
  • Using Texting platform to schedule appointments
  • Completing Daily Task assigned and keeping up with schedule and provider changes
  • Route calls to appropriate offices
  • Build sustainable relationships and engage patients by taking the extra mile
  • Meet attendance, call quality, and performance metrics

OFFICE CLERK

Carter School of Excellence
02.2019 - 02.2021
  • Managed daily student attendance records, ensuring accuracy and timely reporting to enhance accountability
  • Organized and maintained school records and student documentation, improving administrative efficiency
  • Communicated with parents about student progress and attendance, fostering strong school-home relationships
  • Handled incoming communications, directing them to appropriate staff for prompt resolution
  • Compiled and analyzed data to produce detailed reports, aiding in administrative decision-making.

RETAIL STORE MANAGER

2 Cute Clothing Boutique
05.2016 - 06.2019
  • Led strategic merchandising, enhancing store displays and boosting sales
  • Surpassed sales targets by motivating staff and promoting key products
  • Conducted regular inventory audits, ensuring stock accuracy
  • Trained staff on sales techniques, cash handling, and customer service
  • Managed scheduling to align with demand, maintaining optimal service levels.

Education

Associate of Science -

Harold Washington
Chicago, IL
05.2026

Skills

  • Customer Service
  • Data Entry
  • Multitasking
  • Prioritization
  • Issue Resolution
  • Differentiated Learning Techniques
  • Curriculum Development
  • Attention to Detail
  • Email
  • Telephone Etiquette

Timeline

TODDLER TEACHER

Lenoras Place Daycare and Learning Center
02.2021 - 07.2024

Call Center Representative

Illinois Dermatology Institute, LLC
12.2020 - 03.2022

OFFICE CLERK

Carter School of Excellence
02.2019 - 02.2021

OVERNIGHT WAREHOUSE ASSOCIATE

Amazon
01.2018 - Current

RETAIL STORE MANAGER

2 Cute Clothing Boutique
05.2016 - 06.2019

Associate of Science -

Harold Washington

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