Noel Williams
Palm Bay,FL
Summary
Skilled Service Technician with a proven track record at Walmart, enhancing customer satisfaction and retention through exceptional service and communication. Expert in troubleshooting and maintenance, with a knack for efficiently resolving technical issues. Demonstrates strong leadership by training juniors, ensuring safety, and fostering a culture of continuous improvement. Achieved significant first-time fix rates, showcasing power tool proficiency and customer relationship management.
Professional service technician with strong background in diagnostics, repairs, and maintenance of various systems and equipment. Proven ability to collaborate effectively within teams to meet and exceed targets. Demonstrates adaptability and reliability in dynamic work environments. Skilled in troubleshooting, customer service, and technical problem-solving.
Professional technician with robust experience in equipment maintenance and repair. Proven ability to identify and resolve mechanical problems efficiently, ensuring minimal downtime. Known for collaborative teamwork and adaptability, consistently delivering high-quality results in dynamic settings.
Overview
19
19
years of professional experience
Work History
(USA) Service Technician
WALMART, Walmart
05.2024 - Current
- Explained diagnostic findings to customers and outlined repair or service options.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Inspected equipment to diagnose operational issues.
- Adhered to safety protocols and policies to reduce workplace hazards.
- Responded to customer inquiries quickly and professionally to increase satisfaction.
- Increased customer satisfaction by providing timely and efficient service for various technical issues.
- Consistently met project deadlines under pressure situations while maintaining high-quality workmanship standards.
- Trained junior technicians in proper techniques and safety protocols, fostering a culture of continuous improvement within the team.
- Maintained detailed records of service calls, enabling better tracking of recurring issues and proactive solutions implementation.
- Contributed to increased first-time fix rates by thoroughly diagnosing issues before initiating repairs or replacements.
- Reduced equipment downtime by performing regular maintenance checks and resolving potential problems.
- Received consistent positive feedback from customers, reflecting dedication to delivering exceptional service quality.
- Enhanced client retention through exceptional communication skills and a commitment to addressing concerns promptly.
- Worked with diverse types of weather and ground conditions.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Negotiated solutions with dissatisfied customers, turning potential negative reviews into positive testimonials.
Hydraulic Technician
Hoses & Fittings Automotive & Industrial Ltd
06.2013 - 04.2024
- Improved hydraulic system performance by diagnosing and repairing malfunctions in a timely manner.
- Saved money by reworking parts suitable for refurbishment.
- Enhanced equipment reliability by conducting regular maintenance checks and implementing preventive measures.
- Conducted thorough inspections of hoses, ensuring they met or exceeded industry standards for safety and performance.
- Performed routine maintenance on hydraulic equipment, prolonging the lifespan of machinery while minimizing costly repairs or replacements.
- Implemented new testing procedures that ensured the reliability of assembled hoses before delivery to clients.
- Enhanced team collaboration through effective communication and problem-solving skills during high-pressure situations.
- Assisted customers with product selection, providing expert guidance on appropriate hose types based on specific applications requirements.
- Improved hose assembly efficiency by implementing streamlined processes and adhering to strict quality control measures.
- Optimized workflow within the department by continuously evaluating existing processes and initiating improvements when necessary.
- Reduced downtime by quickly identifying faulty equipment and completing necessary repairs or replacements promptly.
- Consistently met deadlines for hose assembly projects while maintaining high-quality standards in both workmanship and materials used.
- Managed inventory levels, placing timely orders for replacement parts to maintain optimal stock levels for efficient operations.
- Increased productivity by maintaining a clean, organized workspace and ensuring all tools were in proper working order.
- Completed durable assemblies and subassemblies with hand and power tools.
- Collaborated with team members to promptly complete tasks and maintain consistent workflows.
- Participated in projects requiring assembly of large and small components.
- Performed daily maintenance and inspection of machinery to drive optimal performance.
- Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
- Met customer service goals and exceeded customer expectations.
Hydrualic Techinican
Hose Assembly & Supply Ltd
04.2006 - 05.2013
- Maintained a safe work environment by strictly adhering to established safety protocols and guidelines.
- Performed troubleshooting and diagnosis on malfunctioning equipment.
- Completed complex repairs quickly by leveraging strong diagnostic skills and attention to detail.
- Increased customer satisfaction with prompt and knowledgeable support for various technical issues.
- Optimized system performance thorough testing and analysis.
- Improved customer satisfaction, swiftly addressing and resolving technical inquiries and issues.
- Increased equipment lifespan, performing preventive maintenance and timely repairs.
- Enhanced operational efficiency, automating repetitive technical tasks where possible.
- Worked with diverse types of weather and ground conditions.
- Welcomed customers and helped determine their needs.
- Built relationships with customers to encourage repeat business.
- Addressed customer needs and made product recommendations to increase sales.
Education
Customer Service Certification
Heart Academy
Kingston Jamaica W. I.High School Diploma -
Kingston College
Kingston Jamaiaca W. I.06-1991
Skills
- Work with minimal supervision
- Punctual and reliable
- Troubleshooting skills
- Power tool proficiency
- Customer relationship management
- Safety procedures adherence
- Maintenance and repair
- Customer Service
Timeline
(USA) Service Technician
WALMART, Walmart
05.2024 - Current
Hydraulic Technician
Hoses & Fittings Automotive & Industrial Ltd
06.2013 - 04.2024
Hydrualic Techinican
Hose Assembly & Supply Ltd
04.2006 - 05.2013
Customer Service Certification
Heart Academy
High School Diploma -
Kingston College
Similar Profiles
Kelvin JulbeKelvin Julbe
Socker at WALMART, WalmartSocker at WALMART, Walmart
Nathan HeimbachNathan Heimbach
Seasonal TA at WALMART, WalmartSeasonal TA at WALMART, Walmart
Christopher TatarianChristopher Tatarian
Stocking Lead at WALMART, WalmartStocking Lead at WALMART, Walmart