Noel Wymer
Richmond,VA
Summary
Customer-focused professional with extensive experience in healthcare administration. Skilled in managing patient interactions and streamlining office operations to improve efficiency. Known for attention to detail and strong communication skills in fast-paced settings. Dedicated to providing high-quality support and building positive relationships.
Overview
1
1
Certification
3
3
years of professional experience
Work History
Patient Service Representative
Sport Orthopedics and Rehabilitation
Dallas, TX
11.2025 - 07.2026
- Was the first face at an urgent care / specialist clinic.
- Managed reaching out to referred patients at a reasonable time. Also communicated clearly all the ways to schedule with us.
- Managed attaining records before new patients came in
- Supported team operations by adapting to various roles.
- Provided reliable support by stepping in during staff shortages.
- Served as initial point of contact at urgent care/specialist clinic, creating welcoming environment for patients.
- Adapted to different locations to meet organizational needs.
- Learned multiple surgical procedures for Orthopedics.
- Coordinated collection of patient records prior to appointments to ensure smooth check-in process.
- Facilitated timely communication with referred patients, providing clear scheduling options to enhance patient experience.
- Friendly and patient despite people coming in with injuries and multiple traumas.
Front Desk Floater
Dermatology and Skin Surgery
Frisco, TX
08.2024 - 11.2025
- Managed incoming phone calls promptly
- Maintained the faxes, emails and helped with billing.
- Resolved billing issues and handled difficult patient interactions to ensure smooth operations.
- Kept lobby area clean and organized
- Monitored office inventory and supplies to support efficient daily operations.
- Designed and implemented seasonal decor for office environment.
- Decorating for each season.
Front Office Receptionist
Rosemore Eye Care
Plano, TX
07.2023 - 08.2024
- Developed understanding of vision insurance policies
- Developed billing proficiency for medical and vision insurance
- Maintained professionalism while addressing complex patient issues
- Had to maintain decorum when dealing with complex patients and problems.
- Day to day office functions such as keeping up with inventory, cleaning and maintenance.
Front Desk Receptionist
Virginia Nephrology Group
01.2023 - 07.2023
- Responded to incoming phone calls from patients and staff, addressing inquiries and directing calls appropriately.
- Processed patient copayments at the front desk, ensuring accurate financial transactions.
- Scheduled new patient appointments while scheduling established patients for follow ups.
- Collected labs, records, and imaging from multiple software systems to maintain accurate patient information.
- Operated Advanced MD and Epic for effective tracking of patient information and appointment scheduling..
- Worked in a high-traffic clinic environment, managing numerous patient interactions daily..
- Compassionate and kind with patients just out of the ICU.
Education
High school diploma -
Fairfax Senior High School
Fairfax, VA06-2015
Skills
- Healthcare administration
- Patient record management
- Appointment scheduling
- Health insurance verification
- Schedule management
- Data entry
- Microsoft Office, Word, Excel
- Customer relationship management
- Multi-line phone systems
- Time management
- Office administration
- Spanish (Basic)
Certification
CPR Certification
Timeline
Patient Service Representative
Sport Orthopedics and Rehabilitation
11.2025 - 07.2026
Front Desk Floater
Dermatology and Skin Surgery
08.2024 - 11.2025
Front Office Receptionist
Rosemore Eye Care
07.2023 - 08.2024
Front Desk Receptionist
Virginia Nephrology Group
01.2023 - 07.2023
High school diploma -
Fairfax Senior High School