Summary
Overview
Work History
Education
Skills
Timeline
StoreManager

Noela Faz

Amarillo,TX

Summary

Dynamic Store Manager at Murphy USA with proven expertise in customer service and inventory management. Enhanced employee performance through effective training and mentoring, resulting in a significant boost in customer satisfaction. Skilled in team leadership and cash management, consistently driving sales while maintaining operational excellence.

Overview

10
10
years of professional experience

Work History

Store Manager

Murphy USA
10.2018 - Current
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Assisted with hiring, training and mentoring new staff members.
  • Improved customer satisfaction through staff training in customer service and product knowledge.
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
  • Completed point of sale opening and closing procedures.
  • Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
  • Rotated merchandise and displays to feature new products and promotions.
  • Maximized sales by creating innovative visual merchandising displays and store layouts.
  • Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
  • Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
  • Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
  • Supervised guests at front counter, answering questions regarding products.
  • Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.
  • Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
  • Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
  • Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
  • Developed a successful employee retention plan, reducing staff turnover rates significantly.
  • Managed inventory levels to minimize waste and ensure product availability, supporting customer satisfaction and sales efficiency.
  • Enhanced employee performance and satisfaction by establishing clear goals and providing regular feedback.
  • Reported issues to higher management with great detail.
  • Managed purchasing, sales, marketing and customer account operations efficiently.

Food Prep Cook

Taco Villa
08.2016 - 10.2018
  • Maintained clean, hygienic kitchen workspace by sweeping, mopping, and taking out trash.
  • Assembled, stored and disposed of food using proper food handling, labeling and safety techniques.
  • Maintained a safe working environment by following food safety guidelines and proper equipment usage.
  • Excelled under pressure during peak service hours, maintaining accuracy and speed throughout meal rushes.
  • Reduced food waste through careful inventory management, storage, and rotation practices.
  • Supported culinary team by assisting with daily prep tasks such as chopping vegetables, marinating meats, or preparing sauces from scratch when needed.

Cashier

Taco Villa Amarillo
08.2016 - 10.2018
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.

Photo Lab Technician

Walgreens
08.2015 - 10.2018
  • Operated photo department cash register to scan items and process checks and credit card transactions.
  • Assessed customer needs and examined order contents to identify processing requirements and timelines.
  • Examined developed prints to determine defects such as broken lines, spots or blurs.
  • Maintained chemical levels and solution integrity for automatic processors and hand development systems.
  • Used inkjet printer, canvas and metal prints and mat boards to print and mount images.
  • Displayed originality while utilizing Software to help customers create unique photo products.
  • Troubleshot equipment issues quickly and efficiently, minimizing downtime and maintaining consistent production levels.
  • Enhanced customer satisfaction by ensuring timely completion of photo processing tasks.

Education

Del Rio High School
Del Rio, TX
08.2015

Skills

  • Customer service
  • Problem-solving
  • Customer relations
  • Multitasking and organization
  • Store operations
  • Customer service management
  • Training and mentoring
  • Store opening and closing
  • Team leadership
  • Friendly and positive
  • Outstanding communication skills
  • Team leadership and coaching
  • Inventory management
  • Store merchandising
  • Cash management
  • Retail inventory management
  • Shift scheduling
  • Employee training
  • Inventory control
  • Recruitment and hiring
  • POS systems
  • Goals and performance
  • Team building and leadership
  • Team motivation
  • Recruiting and hiring
  • Supply ordering
  • Policies and procedures
  • Store displays
  • Staff management
  • Staff supervision
  • Employee scheduling
  • Customer feedback analysis
  • Team building
  • Verbal and written communication
  • Delegating work
  • Merchandise planning
  • Sales coaching

Timeline

Store Manager

Murphy USA
10.2018 - Current

Food Prep Cook

Taco Villa
08.2016 - 10.2018

Cashier

Taco Villa Amarillo
08.2016 - 10.2018

Photo Lab Technician

Walgreens
08.2015 - 10.2018

Del Rio High School

Similar Profiles

CREATE PROFILE
Noela Faz