Noela-Thaliana Francois
Brooklyn,NY
Summary
I aim to secure employment to apply my knowledge and contribute to the improvement and functioning of the organization.
Overview
5
5
years of professional experience
1
1
Certification
Work History
HHA
Anchor Health Home Care services
01.2024
- Assisted residents with personal hygienic needs by washing, toileting, feeding, and showering to ensure that they maintain good personal hygiene
- Provide support for individuals to interact in their communities
- Provide safe and timely transportation in agency vehicles
- Follow individual service plans
- Protect individuals from harm through vigilant care and home training.
Assistant manager
Golden Beauty Supply
09.2022 - 01.2023
Front Desk Agent
Marriot Hotel
11.2019 - 03.2022
- Collected room deposits, fees, and payments.
- Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
- Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
- Resolved guest issues promptly, resulting in positive feedback and return visits.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Utilized strong organizational skills to manage daily tasks efficiently while maintaining focus on delivering outstanding guest service experiences.
- Increased customer loyalty with exceptional communication skills and personalized service.
Volunteer
Save the Children International
01.2018 - 01.2020
- Assisted with special events and programs.
- Maintained clean, neat, and operational facilities to serve program needs.
- Supported engaging, fun, and smooth-running events by helping with organization and planning.
- Used strong interpersonal communication skills to convey information to others.
- Promoted environmental awareness with educational workshops and hands-on activities.
- Boosted fundraising efforts, securing valuable donations through targeted campaigns.
- Collaborated with other nonprofit organizations to develop joint initiatives that benefited the broader community at large.
- Encouraged community gardening efforts to promote sustainable living.
- Fostered sense of community, organizing neighborhood gatherings.
Education
Certificate in Pharmacy Technique -
06.2024
Certificate of completion for Basic Training program approved by the New York State Department of Health and is qualified as a Personal Care Aide. -
12.2023
University Of Quisqueya -
12.2020
Management And Leadership - Management
Wonderfull Institute
Jacmel,Haiti 05.2020
High school diploma -
01.2016
Skills
- Good communication skills
- Ability to work independently and also work in a team
- Multilingual: French English Haitian Creole and Spanish
- Able to adhere to the company's policies and procedures
- Competent at responding quickly in emergency situations
- Providing and supervising meal preparation
- Computer skills: Microsoft word, Excel, Microsoft Access, power point
References
References available upon request
Certification
HHA
Management
Leadership
Languages
French
Native or Bilingual
Spanish
Professional Working
English
Professional Working
Creole
Native or Bilingual
Timeline
HHA
Anchor Health Home Care services
01.2024
Assistant manager
Golden Beauty Supply
09.2022 - 01.2023
Front Desk Agent
Marriot Hotel
11.2019 - 03.2022
Volunteer
Save the Children International
01.2018 - 01.2020
Certificate in Pharmacy Technique -
Certificate of completion for Basic Training program approved by the New York State Department of Health and is qualified as a Personal Care Aide. -
University Of Quisqueya -
Management And Leadership - Management
Wonderfull Institute