Noel Aames Tirona
Ashburn,VA
Summary
Proven Relationship Manager at Manila Electric Company, adept in fostering significant client relationships and exceeding sales goals through excellent communication and relationship management. Skilled in analyzing and resolving billing discrepancies, enhancing customer satisfaction, and driving service excellence. Expertise in customer service and process support, ensuring operational efficiency and client trust.
Overview
19
19
years of professional experience
Work History
Relationship Manager
Manila Electric Company
03.2015 - 07.2024
- Developed and cultivated lucrative relationships with both new and existing clients through effective communication and exemplary interpersonal skills.
- Achieved goals for sale of electric distribution products and services and exceeded performance metrics for customer service.
- Communicated regularly with clients to understand needs, evaluate current product use and cross-sell new products.
- Worked with various Local Government Units and inter-office departments to facilitate communication and deliver personalized solutions to customers.
- Built and maintained relationships with new and existing clients while providing high level of expertise.
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
Consumer Welfare Representative
Manila Electric Company
03.2012 - 03.2015
- Understood each target customer's business model, mapped out organization, and identified unique technology needs.
- Handled customer complaints quickly and professionally to restore customer confidence and prevent loss of business.
- Responded to customer questions via telephone and written correspondence related billing, complaint and new products and services.
Process Support Staff
Manila Electric Company
08.2008 - 03.2012
- Analyze billing and resolved billing discrepancies.
- Generates billing correction with the use of system analysis and billing knowledge.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
Branch Representative
Manila Electric Company
08.2005 - 08.2008
- Handles service application with billing and technical related concerns.
- Functioned well in high-paced and stressful environment.
- Determined customer requirements and expectations to recommend specific products and solutions.
- Handled shipping and receiving functions for branch.
Education
Bachelor of Science - Marketing Management
San Beda College
Manila, Philippines03.2005
High School Diploma -
Sienna College of Taytay
Rizal, Philippines03.2001
No Degree - Elementary Education
Lourdes School of Mandaluyong
Mandaluyong, Metro Manila03.1997
Skills
- Excellent Communication
- Relationship Building
- Customer Relationships
- Customer Service
- Relationship Management
- Customer Relationship Management
Timeline
Relationship Manager
Manila Electric Company
03.2015 - 07.2024
Consumer Welfare Representative
Manila Electric Company
03.2012 - 03.2015
Process Support Staff
Manila Electric Company
08.2008 - 03.2012
Branch Representative
Manila Electric Company
08.2005 - 08.2008
Bachelor of Science - Marketing Management
San Beda College
High School Diploma -
Sienna College of Taytay
No Degree - Elementary Education
Lourdes School of Mandaluyong
Work Preference
Work Type
Full TimePart TimeWork Location
On-SiteRemoteHybridImportant To Me
Career advancementWork-life balanceFlexible work hoursCompany CulturePersonal development programsHealthcare benefitsWork from home optionPaid time offTeam Building / Company RetreatsPaid sick leave401k matchStock Options / Equity / Profit Sharing4-day work weekSimilar Profiles
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