Summary
Overview
Work History
Education
Skills
References
Timeline
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Noela Desir Laber

Encinitas,CA

Summary

Results-oriented Travel Consultant with a strong background in hospitality, sales, and customer service. Skilled in understanding client needs, curating tailored travel experiences, and maximizing customer satisfaction. Proven ability to foster strong client relationships, manage detailed itineraries, and deliver exceptional service across dynamic market environments.

Overview

10
10
years of professional experience

Work History

Freelance Travel Consultant

Freelance
01.2022 - Current
  • Developed customized travel itineraries, incorporating client preferences for destinations, accommodations, and activities.
  • Managed bookings for transportation, accommodation, and tours, ensuring a seamless experience for freelance clients.
  • Leveraged social media and client referrals to build a solid freelance client base.

Reservations Specialist

Unique Vacations LTD
Castries, Saint Lucia
02.2019 - 08.2021
  • Assisted clients with hotel reservations at Sandals Resorts, guiding them through selecting suitable room categories, resorts, and activity options in every island where Sandals Resorts are located.
  • Collaborated with clients to arrange room upgrades, private dinners, and unique tour packages to enhance their stay, achieving a high customer satisfaction rate.
  • Tailoring client packages based on their needs and budgets to ensure that they have the best possible luxury vacation.

Front Office Agent

Rendevous Luxury Resort
Castries, St. Lucia
05.2017 - 12.2018
  • Delivered seamless guest check-in/check-out experiences and addressed guest concerns, fostering a 5-star service environment.
  • Recommended and sold additional services, including dinner packages and tours, boosting overall revenue.

Entertainment & Weddings Coordinator

Royalton Luxury Resort
Gros Islet, St Lucia
04.2015 - 12.2018
  • Coordinated resort entertainment activities and provided cross-departmental support in wedding planning and execution.
  • Played a key role in organizing events that aligned with guest expectations, supporting a high engagement and satisfaction level.

Education

Certificate - Hospitality And Tourism Management

Florida Atlantic University
Florida
01-2020

Certificate - Guest Services Gold Tourism Certificate

American Hotel & Lodging Educational Institute
01-2020

Certificate - Certified Wedding Planner- Association of Bridal C

Penn Foster Career School
Scranton, PA
01-2017

Associates Degree - Business Administration

Sir Arthur Lewis Community College
St. Lucia
07-2012

Skills

  • Client itinerary creation and management
  • Verbal and written communication
  • Problem-solving and adaptability
  • Sales and up-selling of travel packages and services
  • Strong attention to detail and organizational skills
  • Proficiency in travel booking systems (Expedia Taap, ITA Matrix, Zendesk)
  • Itineraries
  • Administrative tasks

References

References available upon request.

Timeline

Freelance Travel Consultant

Freelance
01.2022 - Current

Reservations Specialist

Unique Vacations LTD
02.2019 - 08.2021

Front Office Agent

Rendevous Luxury Resort
05.2017 - 12.2018

Entertainment & Weddings Coordinator

Royalton Luxury Resort
04.2015 - 12.2018

Certificate - Hospitality And Tourism Management

Florida Atlantic University

Certificate - Guest Services Gold Tourism Certificate

American Hotel & Lodging Educational Institute

Certificate - Certified Wedding Planner- Association of Bridal C

Penn Foster Career School

Associates Degree - Business Administration

Sir Arthur Lewis Community College
Noela Desir Laber