Noelani Bonilla
Wailuku,HI
Summary
Retail Experience- Assisted Retail Store Manager in Supervision and coordination of Employees in management of day to day operations. Met and exceeded Daily Sales Goal by performing duties and responsibilities.
Dedicated Supervisor possessing skills in addressing and resolving conflicts to maintain team harmony and performance.
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
21
21
years of professional experience
Work History
Lead Sales /Salesfloor Supervisor
Goodwill Hawaii
Kahului , Hawaii
12.2017 - 09.2024
- Directed and supervised team of 15 employees in daily operations.
- Developed and implemented operational policies and procedures to ensure efficiency and accuracy of workflows.
- Maintained accurate records of employee performance, attendance, leave requests, and disciplinary actions.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction.
- Conducted weekly meetings with team members to discuss upcoming tasks and project deadlines.
- Recruited, hired, trained, mentored, coached, evaluated, and terminated staff as necessary.
- Performed monthly inventory checks to ensure sufficient stock levels for all products.
- Collaborated with other departments to coordinate workflow processes between teams.
- Monitored employee productivity to provide constructive feedback and coaching.
- Complied with company policies, objectives and communication goals.
Library Assistant III
Wailuku Public Library
Wailuku, Hawaii
01.2012 - 07.2016
- Check-In/Check-Out of Library Materials
- Linking Audio Cds, Books, Cds, Dvds
- Replaced worn labels and barcodes to keep materials in good physical condition
- Reshelved books to maintain a neat and tidy reading area
- Answered patrons' questions at the Circulation Desk
- Process Applications and Issue Library Cards
- Maintain Periodicals and Magazine Collections
- Assist Bookmobile Driver on Bookmobile
Library Assistant III
Kihei Public Library
Kihei, Hawaii
02.2004 - 02.2011
- Check-In/Check-Out of Library Materials
- Maintain Patrons' accounts- Over due, Lost Books, and Fines
- Replaced worn labels and barcodes to keep materials in good physical condition
- Cleaned and repaired damaged books and library resource materials
- Filing dvds, cds, and audio books
- Process and verification of applications
- Issue/Renew cards
- Interaction with Public
- Ability to communicate and work effectively
- Assist patrons in use of HSPLS online catalog, operation of copy machine, computers and printers
- Direct to specific collection areas, answer inquires by phone and in person, refer persons to Librarian
Education
Teacher's Aide Certificate - Early Childhood Education
Career Institute
Online01.2007
Skills
- Approachable
- Organized
- Strong oral and written communication skills
- Time Management
- Detail Oriented
2024 Ho'okela Award Winner
- Retail Community Team of the Year
Timeline
Lead Sales /Salesfloor Supervisor
Goodwill Hawaii
12.2017 - 09.2024
Library Assistant III
Wailuku Public Library
01.2012 - 07.2016
Library Assistant III
Kihei Public Library
02.2004 - 02.2011
Teacher's Aide Certificate - Early Childhood Education
Career Institute
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