Summary
Overview
Work History
Education
Skills
Timeline
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Noelani Feliciano

Colorado Springs,CO

Summary

Committed Administrative Professional offering solid skills in customer relations and resilience to handle challenges of fast-paced environments. Bringing detail-oriented and decisive nature with sound judgment, good multitasking abilities and self-motivation.

Overview

12
12
years of professional experience

Work History

Administrative Assistant

Academy District 20
Colorado Springs, Colorado
06.2021 - Current
  • Act as a resource for inquiries from staff and community.
  • Investigate concerns and direct appropriately while responding effectively to sensitive inquiries or complaints.
  • Create, collate, analyze, and process reports related to job-specific responsibilities.
  • Maintain for Board of Education policies.
  • Maintain the district calendar.
  • Interpret and explain, district rules, regulations, policies, and procedures to staff and the public.
  • Assist in the coordination of oversight for various departments covered by Planning & Engagement that include College & Career, Athletics and Activities, Title IX Coordinator, and Central Registry.
  • Coordinate graduation ceremonies for seven district high schools.
  • Maintain various databases, reports, and office filing systems including records retention.
  • Perform a variety of bookkeeping procedures within the department and reconciles/tracks various accounts.
  • Perform typical office functions: typing, filing, answering the phone, travel planning, e-mail, drafting memos, etc.
  • Support school and department administration inquiries.
  • Handle confidential documents in an organized fashion according to established protocol.
  • Compose letters, memos, reports, emails, presentations and other written correspondence as required by management staff.
  • Provide administrative support to the executive team, including scheduling meetings and managing calendars.
  • Conduct research, compiled reports and provided communication throughout organization.

Licensing Coordinator

Lutheran Family Services of Rocky Mountains
Colorado Springs, CO
10.2018 - 07.2021
  • Maintained confidential state-required documentation to keep clients and agency in compliance with licensure.
  • Prepared and serviced applications.
  • Requested background checks and worked alongside the state systems and coordinators to obtain licensure for families.
  • Verified application data and account information against legal documentation to determine accuracy and integrity.
  • Maintained state regulated applications and systems for confidential record keeping and monitoring.
  • Internally audited family files monthly.
  • Provided support during audits conducted by external agencies related to licensing activities.
  • Oversaw and assisted the Office Coordinator in the following areas: Finance and accounting reconciliation for payments among clients, vendors, and contractors.
  • State budget and grant expenditures.
  • Cost-saving initiatives.
  • Delinquent account research and collections.
  • Staff schedules and travel incidentals/details.
  • Facilitated the renewal of expired licenses.
  • Resolved customer inquiries promptly and professionally via telephone or email.
  • Prepared correspondence with customers regarding the status of their license applications.
  • Assisted in developing strategies for improving customer experience with licensing processes.
  • Collaborated with other departments to ensure timely processing of license requests.
  • Maintained accurate records of all licensing activities.
  • Reviewed and updated license agreements for accuracy and compliance.

Office Coordinator & Receptionist

Lutheran Family Services of Rocky Mountains
Colorado Springs, CO
10.2014 - 10.2018
  • Maintained state required confidential data and monthly records for clients.
  • Prepared and serviced applications.
  • Retained state budget and grant expenditures.
  • Implemented cost-saving initiatives.
  • Managed staff schedules and travel incidentals/details.
  • Researched delinquent accounts and initiate collections if needed.
  • Prioritizing and routing phone calls, messages, mail and faxes.
  • Maintaining contact with clients and providing excellent customer service.
  • Created and maintained filing systems, both paper and electronic.
  • Coordinated office operations and procedures to ensure organizational effectiveness and efficiency.
  • Compiled data, tracked changes, and created reports in Excel spreadsheets.

New Patient Scheduler

Rocky Mountain Cancer Centers
Colorado Springs, CO
06.2013 - 10.2014
  • Maintained physician schedules.
  • Scheduled patients.
  • Resolved scheduling conflicts by working collaboratively with team members to find suitable solutions.
  • Performed follow-ups with patients who missed their appointments as necessary.
  • Obtained and evaluated medical records for medical referrals.
  • Organized patient charts, updated demographic information, and verified insurance coverage.
  • Verified patient eligibility for services based on current insurance information.
  • Prepared reminder notices for upcoming appointments through mail or automated systems.
  • Coordinated referrals between external providers and internal departments.
  • Communicated directly with physicians on client’s behalf.

Receptionist

Rocky Mountain Cancer Centers
Colorado Springs, CO
04.2012 - 06.2013
  • Answered and directed incoming calls using multi-line telephone system.
  • Provided excellent customer service at all times while interacting with both internal and external customers.
  • Obtained patient confidential information while preserving HIPPA regulations.
  • Performed data entry tasks into various computer systems accurately and promptly.
  • Routed incoming mail, messages, and faxes.

Education

Medical Assistant Diploma -

Remington College
Colorado Springs, CO
01.2010

High School Diploma -

Sandcreek High School
Colorado Springs, CO
01.2010

Skills

  • Audit Coordination and Monitoring
  • Complex Budget Management
  • Contract Logistics Coordination
  • Customer Service
  • Financial Reporting & Reconciliation
  • Forecasting
  • Incident Response
  • Information Security
  • Microsoft Office
  • Project Management
  • Risk Mitigation
  • Time Management

Timeline

Administrative Assistant

Academy District 20
06.2021 - Current

Licensing Coordinator

Lutheran Family Services of Rocky Mountains
10.2018 - 07.2021

Office Coordinator & Receptionist

Lutheran Family Services of Rocky Mountains
10.2014 - 10.2018

New Patient Scheduler

Rocky Mountain Cancer Centers
06.2013 - 10.2014

Receptionist

Rocky Mountain Cancer Centers
04.2012 - 06.2013

Medical Assistant Diploma -

Remington College

High School Diploma -

Sandcreek High School

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Noelani Feliciano