Noelani Rodriguez
Summary
Adept at fostering magical guest experiences at Disney, I excel in problem-solving and interpersonal relations, ensuring satisfaction and safety. My background in fast-paced environments, like Chick-Fil-A, honed my ability to multitask and communicate effectively, achieving high guest satisfaction scores. Fluent in multiple languages, I bring a blend of technical efficiency and empathetic service to every role.
Offering positive attitude and knack for connecting with people, eager to learn and grow in dynamic environment. Contributes to creating engaging guest experience and is quick to adapt to new responsibilities. Ready to use and develop customer service and communication skills in this role.
Overview
2
2
years of professional experience
Work History
Disney College Program Intern
Disney
09.2024 - 01.2025
- Resolved guest concerns or complaints professionally and expediently, upholding Disney''s commitment to excellent service standards.
- Maintained a thorough understanding of Disney brand values while representing the company in an exemplary manner at all times.
- Assisted in creating magical moments for park visitors through engaging interactions and personalized attention.
- Utilized problem-solving skills to address complex guest inquiries or situations, resulting in satisfactory outcomes for both parties.
- Maintained high standards of personal appearance by adhering to Disney''s grooming guidelines at all times.
- Collaborated with team members to maintain cleanliness and organization of various areas within the park.
- Ensured guest safety by enforcing established rules and regulations throughout the park premises consistently.
Housekeeper
Disney Polynesian Village Resort
09.2024 - 01.2025
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
- Maintained a spotless environment for guests through diligent daily housekeeping tasks.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
- Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
- Upheld high standards of sanitation in common areas, contributing to an inviting atmosphere for guests.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Maximized efficiency of housekeeping operations through effective communication with team members and supervisors.
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Enhanced guest satisfaction by ensuring thorough cleaning and timely room turnovers.
- Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Ensured all rooms met hotel cleanliness standards by conducting regular inspections and addressing any issues promptly.
- Adhered to professional house cleaning checklist.
- Increased room availability by managing time wisely and completing tasks within designated deadlines.
- Engaged with guests on room requirements and amenities to promote overall satisfaction.
- Verified cleanliness and organization of storage areas and carts.
- Contributed to property upkeep by proactively identifying and reporting maintenance needs to management.
- Prioritized guest comfort through attentive service, responding swiftly to special requests or concerns.
- Demonstrated flexibility in adjusting work schedule according to fluctuating occupancy rates.
- Improved overall cleanliness ratings by implementing new cleaning techniques and products as needed.
- Reduced the need for deep cleanings by consistently addressing minor maintenance issues.
- Operated electronic backpack vacuums and floor sweepers.
- Streamlined laundry processes, resulting in faster turnaround times for guest linens and towels.
- Reduced need for chemical cleaners by implementing green cleaning techniques, promoting healthier living space.
- Increased guest satisfaction scores, consistently achieving high marks in cleanliness and attention to detail.
- Improved room readiness efficiency with thorough inspection and timely reporting of maintenance issues.
- Promoted healthy indoor environment by using hypoallergenic cleaning products in rooms and common areas.
- Achieved significant reduction in lost and found items through diligent room checks and organized logging system.
- Ensured welcoming environment for guests by arranging room amenities and decorations according to hotel standards.
- Coordinated with the front desk to prioritize room assignments based on guest arrivals and departures.
Chick-Fil-A
Jason Whitfield
11.2022 - 10.2023
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Proven ability to learn quickly and adapt to new situations.
- Worked flexible hours across night, weekend, and holiday shifts.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Managed time efficiently in order to complete all tasks within deadlines.
- Organized and detail-oriented with a strong work ethic.
- Paid attention to detail while completing assignments.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Demonstrated strong organizational and time management skills while managing multiple projects.
Education
Cosmetology Program - Cosmetology
Osceola Tech
Saint Cloud Florida05-2024
High School Diploma -
Saint Cloud Hight School
Saint Cloud Florida05-2023
Skills
- Strong teamwork
- Event planning experience
- Leadership qualities
- Time management expertise
- Exceptional communication
- Interpersonal relations
- Fluent in multiple languages
- Teamwork and collaboration
- Fast learner
- Problem-solving
- Dependable and reliable
- Attention to detail
- Multitasking and organization
- Team collaboration
- Verbal and written communication
- Flexible schedule
- Outstanding communication skills
- Supply restocking
- Job shadowing
- Customer assistance
- Multitasking
- Organizational skills
Languages
Spanish
Limited Working
Timeline
Disney College Program Intern
Disney
09.2024 - 01.2025
Housekeeper
Disney Polynesian Village Resort
09.2024 - 01.2025
Chick-Fil-A
Jason Whitfield
11.2022 - 10.2023
Cosmetology Program - Cosmetology
Osceola Tech
High School Diploma -
Saint Cloud Hight School
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