Noele Croft
Orchard Park,NY
Summary
Dynamic healthcare professional with a proven track record at Aszkler Orthodontics, excelling in patient care coordination and office administration. Expert in insurance verification and adept at leading teams to enhance healthcare operations. Demonstrated success in improving patient satisfaction and streamlining financial planning processes, ensuring HIPAA compliance throughout.
Overview
14
14
years of professional experience
Work History
Treatment Coordinator
AszklerOrthodontics
Hamburg, NY
07.2024 - Current
- Collaborated with orthodontist to develop patient treatment plans.
- Prepared patients for orthodontic procedures by taking X-rays, digital impressions, and diagnostic photographs.
- Maintained accurate patient records, documenting treatment plans, and progress notes.
- Provided patient education.
- Creating financial plans for treatment, including insurance benefit coordination.
- Performed sterilization and disinfection protocols.
- Trained new staff members on office protocols, software systems, and customer service standards.
- Supported front desk staff in scheduling, managing phone calls, appointment reminders, and insurance verification.
- Proficient in insurance verification, billing, insurance claims submission, and pre-authorization submissions.
Office Administrator
Goldstein Dental
Cheektowaga, NY
09.2021 - 07.2023
- Managed daily administrative tasks, including answering phone calls, responding to emails, and scheduling.
- I greeted and checked in patients, ensuring a positive first impression and providing exceptional customer service.
- Processed insurance claims, EOB input, pre-determination submission.
- Reviewed policy coverage to determine claim eligibility and validity.
- Developed and implemented comprehensive treatment plans for patients.
- Performed regular reconciliations of accounts receivable.
- Processed invoices, purchase orders, and business expense reports.
COVID Coordinator / Medical Assistant
Center for Ambulatory Surgery
West Seneca, NY
01.2020 - 09.2021
- Conducted PCR COVID testing for all patients who are having surgery.
- Packaged and labeled specimens, after collection for testing purposes.
- Managed a team of medical assistants.
- Implemented policies and procedures to ensure compliance with healthcare regulations.
- Managed inventory levels and ordering of testing supplies to ensure adequate stock at all times.
- Managed daily operations of the COVID testing unit.
- Maintained accurate records of patient results.
- Coordinated with local hospital laboratories to ensure timely test result filing prior to surgery.
Lead Clinical Medical Assistant
Buffalo Cardiology and Pulmonary Associates
Williamsville, NY
07.2012 - 05.2016
- Performed basic laboratory tests such as spirometry testing, urine analysis, and EKGs, while maintaining strict adherence to safety protocols.
- Prepared patients for procedures by explaining the process, addressing concerns or questions, and ensuring their comfort.
- Led a team of clinical medical assistant staff in providing high-quality patient care, and ensuring adherence to medical protocols.
- Managed the scheduling and assignment of clinical staff to ensure adequate coverage for each provider, and optimal patient care.
- Conducted regular performance evaluations for clinical staff, providing feedback, training, and identifying areas for professional development.
- Managed daily operations, including clinic team member scheduling, medical inventory management, and general patient customer service.
Medical Assistant
Snyder OB/GYN
Snyder, NY
04.2011 - 06.2012
- Assisted physicians and nurses in patient examinations, procedures, and treatments.
- I took vital signs, such as blood pressure, temperature, pulse rate, and respiratory rate, accurately.
- Prepared examination rooms by ensuring cleanliness and stocking necessary supplies.
- Performed basic laboratory tests, including collecting specimens and conducting routine tests.
- Managed patient medical records by accurately documenting information in electronic health record systems.
- Provided exceptional customer service to patients by addressing inquiries and concerns promptly and professionally.
- Educated patients on medication instructions, post-treatment care, and preventive measures.
- Assisted with minor surgical procedures by preparing sterile equipment, and assisting during the procedure itself.
Education
Associate of Science - Medical Assisting
Bryant & Stratton College
Orchard Park, NY05-2011
Skills
- Patient care coordination
- Financial planning
- Insurance verification
- Appointment scheduling
- Office administration
- HIPAA compliance
- Healthcare operations
- Team supervision
Timeline
Treatment Coordinator
AszklerOrthodontics
07.2024 - Current
Office Administrator
Goldstein Dental
09.2021 - 07.2023
COVID Coordinator / Medical Assistant
Center for Ambulatory Surgery
01.2020 - 09.2021
Lead Clinical Medical Assistant
Buffalo Cardiology and Pulmonary Associates
07.2012 - 05.2016
Medical Assistant
Snyder OB/GYN
04.2011 - 06.2012
Associate of Science - Medical Assisting
Bryant & Stratton College
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