Noel E. Morgan
Orlando,FL
Summary
Enthusiastic and reliable professional that takes pride in providing excellent customer service, creating memorable experiences for guests. With years of experience in the industry, I am skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. I am able to maintain focus and keep a positive attitude in stressful situations and high-volume environments. Lastly, I pride myself in willing to go above and beyond for guests and my team.
Overview
8
8
years of professional experience
Work History
Server
The Cake Bake Shop
09.2024 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Great personalized and magical experience for guest.
- Built relationships with customers to encourage repeat business.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Enhanced team productivity by fostering a positive work environment and providing support to colleagues as needed.
- Assisted event coordinators in the seamless execution of events by efficiently setting up and breaking down venues.
- Adapted to diverse event types, customizing service approach for weddings, corporate functions, and social gatherings.
- Enhanced guest experience by providing exceptional service and maintaining a clean, welcoming environment.
- Exhibited strong multitasking abilities by managing multiple guest requests simultaneously without sacrificing quality or attention to detail.
Server- Bosphorus Cuisine
Bosphorus Restaurant
07.2023 - Current
- Learned and utilized extensive bar and wine knowledge to enhance guest dining experiences.
- Suggested wine pairings to go with specific menu items.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Increased sales significantly by upselling higher-end products to customers.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
Server
LES CHEFS DE FRANCE-EPCOT
11.2021 - 08.2023
- Served food and beverages promptly with focused attention to customer needs.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Share knowledge of French cuisine and culture to promote dishes and wine pairings for an authentic experience.
- Maintain order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
- Display enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
Server
VIA NAPOLI-EPCOT
07.2022 - 03.2023
- Explained menu items and suggested appropriate options for food allergy concerns.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Answered customers' questions, recommended items, and recorded order information.
Designated Server Trainer
Cheesecake Factory Lake Buena Vista
11.2019 - 04.2022
- Trained new team members on restaurant procedures, menu items, and performance strategies.
- Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
- Instructed servers on proper techniques for taking orders, serving food and providing customer service.
- Developed and implemented strategies to motivate and incentivize server performance and service delivery.
- Demonstrated strong knowledge of food and beverage service standards and led by example to instill in new servers.
- Monitored new server performance and offered continuous support throughout training period.
- Oversaw daily operations of service team and delegated tasks.
Server
Cheesecake Factory Winter Park
01.2018 - 11.2019
- Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
- Greeted new customers, discussed specials, and took drink orders.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Learned and followed local alcohol laws to keep restaurant compliant with regulations while serving spirits.
Education
Bachelor of Arts - French & Global Multinational Studies, Psychology
Rider University
Advanced Diploma - French
Universite Catholique De L'Ouest
Skills
- Suggestive Selling
- Hospitality service expertise
- Sales expertise
- Dependable and Responsible
- Excellent Communication
- Attention to Detail
- Teamwork and Collaboration
- Strong work ethic
- Exceptional customer service
- Foreign language proficiency in French
- Multitasking and organization
- Reliable and responsible
- Microsoft Word
- Accuracy and attention to detail
- Customer Service-oriented
- Word processing
- Strong problem solver
- Critical thinker
Skills
- High-Volume Dining
- Adaptable and Flexible
- Remains Calm Under Pressure
Languages
French
Professional Working
Timeline
Server
The Cake Bake Shop
09.2024 - Current
Server- Bosphorus Cuisine
Bosphorus Restaurant
07.2023 - Current
Server
VIA NAPOLI-EPCOT
07.2022 - 03.2023
Server
LES CHEFS DE FRANCE-EPCOT
11.2021 - 08.2023
Designated Server Trainer
Cheesecake Factory Lake Buena Vista
11.2019 - 04.2022
Server
Cheesecake Factory Winter Park
01.2018 - 11.2019
Advanced Diploma - French
Universite Catholique De L'Ouest
Bachelor of Arts - French & Global Multinational Studies, Psychology
Rider University