Noeli Fierro

• Checked stock to determine inventory levels and maintain office supply products.
• Processed incoming mail and packages and placed envelopes in bins for employees.
• Prepared correspondence, reports and other documents in final formats with correct punctuation, capitalization, grammar and spelling.
• Responded effectively to sensitive inquiries or complaints.
• Maintained accurate department and customer records.
• Provided secretarial and office management support while building cooperative working relationships.
• Coordinated appointments, meetings and conferences.
• Developed administrative processes to achieve organizational objectives and improve office efficiency.
• Prepared and prioritized calendars and correspondence.
• Handled payment processing and provided customers with receipts and proper bills and change.
• Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
• Received incoming calls and coordinated with staff to fulfill customer requests.
• Answered multi-line phone system and managed calls by routing to proper extensions or taking messages.
• Explained policies and procedures to visitors.
• Completed basic bookkeeping and document filing.
• Signed for packages, recorded deliveries and distributed to personnel.
• Worked with housekeeping and maintenance staff to address and resolve building and room issues.
• Preserved office security by following safety procedures and controlling access via reception desk.
• Drafted professional business documents, spreadsheets and correspondence.
• Scheduled appointments and maintained and updated appointment calendars.
• Monitored reception area to provide consistently safe, hazard-free environment for customers.
• Protected clients' rights by maintaining confidentiality of personal and financial information.
• Operated telephone switchboard to answer, screen and forward calls to appropriate personnel.
• Maintained client accounts by obtaining, recording and updating personal and financial information.
• Coordinated pick-up and delivery of express mail services.

• Assessed, monitored and reported on work progression.
• Assisted project manager in drafting schedules and related documentation.
• Liaised between departments, vendors and clients to monitor project expenses.
• Produced status reports for customers and senior management.
• Developed and implemented project tracker or calendar to meet and maintain standards.
• Managed portfolio of projects to drive on-time deliverables within scope and budget.
• Served as point-of-contact to support order management, testing and reporting.
• Created and maintained project documentation to drive transparency with stakeholders.
• Troubleshot and resolved non-technical issues using support documentation and training.
• Handled portfolio of initiatives to support organization's goals.
• Increased product knowledge by staying up to date on product offerings, features and functionality.

I assisted with an employee initiated project during COVID that helped people we serve get access to connectivity to help ensure they could still receive mental health services while social distancing.

• Developed and updated project plans to document objectives, technologies, schedules and funding.
• Met schedule and deadlines by ensuring that work was completed efficiently.
• Assisted with coordination of daily activities for projects.
• Facilitated communication between team members regarding project tasks and deadlines.
• Managed project calendars, adjusted timelines and adhered to deadlines.
• Created presentations and spreadsheets to convey project goals and scope to supervisors.
• Kept project progress aligned with client timelines and quality requirements through close attention to short- and long-term needs.
• Used well-developed skill set to improve relationships with others.
• Assisted with project budget development, tracked expenditures and organized financial documents.
• Assessed company inventories and ordered needed project materials.
• Coordinated with Director of Innovation to understand project needs and
  provide needed support to meet targets.
• Performed work according to project schedules and established quality standards.
• Tracked and recorded open and closed orders and change requests to prevent errors, keeping all team members aligned with current demands.
• Tackled array of tasks under watchful eye of project manager.

I have helped with bookkeeping and client relations in my parents' small business since 2013.

• Corresponded with customers via phone and email to direct customers to specific staff, answer general questions and provide excellent customer service through problem-solving.
• Supported clerical needs by copying, faxing, filing and completing general administrative tasks.
• Oversaw the organization, filing and retrieval of records.
• Organized files, developed spreadsheets, faxed reports and scanned documents, maintaining front desk and reception area in neat and organized fashion.
• Reviewed incoming correspondence and determined priority and required action.
• Responded to requests for immediate office support, such as data searches, office memo drafts or reference retrievals.
• Managed daily office operations and equipment maintenance.
• Provided secretarial and office management support while building cooperative working relationships.
• Inventoried and ordered supplies for office.
• Responded effectively to sensitive inquiries or complaints.
• Maintained accurate department and customer records.
• Managed physical and digital files, monitored spreadsheets and updated reports to coordinate project materials.
• Developed administrative processes to achieve organizational objectives and improve office efficiency.
• Responded to customer issues to provide immediate resolution and improve retention.

• Verified information in computer system to check for updated data and accuracy.
• Updated departmental standard operating procedures and database to accurately reflect current practices.
• Identified errors in data entry and related issues by mentioning to supervisors for resolution.
• Processed confidential tax form information with care and precision.
• Obtained scanned records and uploaded into company databases.
• Reviewed incoming correspondence and determined priority and required action.
• Reduced process lags and trained team members on best practices and protocols.
• Input client information into spreadsheets and company database to provide leaders with quick access to essential client data.
• Exceeded quality goals to support team productivity.
• Scanned and stored files and records electronically to reduce paper files and secure data.
• Proofread and edited documents to correct errors.
• Sorted source documents and organized to be filed.
• Proven ability to learn quickly and adapt to new situations.
• Organized and detail-oriented with a strong work ethic.
• Used critical thinking to break down problems, evaluate solutions and make decisions.
• Managed time efficiently in order to complete all tasks within deadlines.