Summary
Overview
Work History
Education
Skills
Timeline
Generic

Noelia Angeles De Tapia

Blauvelt

Summary

Motivated professional with several years of experience offering office support in industry. Energetic and reputable individual possessing strong work ethic, professional demeanor and superb initiative. Exceptional customer service and decision-making skills. Demonstrated ability to prioritize tasks and meet deadlines.

Overview

16
16
years of professional experience

Work History

Administrative Assistant

S&J Proservice LLC
01.2023 - 01.2024
  • Managed all incoming communications, ensuring prompt and professional responses to clients and staff.
  • Oversaw daily office operations, office management of supplies and systematic organization of files.
  • Coordinated schedules for appointments, meetings and travel arrangements, ensuring optimal time management.
  • Collaborated with cross-functional teams to streamline processes and enhance client service delivery.
  • Maintained strong relationships with clients and stakeholders, addressing inquiries and resolving issues to ensure high levels of satisfaction and engagement.

Client Services Team Lead

Sewn Products Inc (SPI)
01.2012 - 01.2022
  • Assigned and managed workflow tasks for Customer Service Agents, ensuring efficient task distribution and optimal team performance.
  • Prepared comprehensive daily reports to monitor progress and identify areas for improvement.
  • Conducted through audits for order entries and customer calls, providing critical support to supervisors by highlighting discrepancies and recommending corrective actions to enhance service quality.
  • Logged and tracked orders, to guarantee accuracy throughout the order fulfillment process.
  • Trained and mentored new staff members on best practices in customer service and operational procedures, fostering a culture of excellence and continuous learning timely processing.

Front Desk Associate

Hodelpa Gran Almirante Hotel & Casino
01.2008 - 01.2012
  • Oversaw the check-in and check-out processes for all guests.
  • Ensured guest a seamless and efficient experience from arrival to departure.Delivered exemplary customer service by addressing guest inquiries.
  • Collaborated closely with various hotel departments, including housekeeping, maintenance and concierge services, to ensure coordinated operations and consistently high standards of guest experience.
  • Implemented best practices for front desk procedures, streamlining operations and enhancing the overall efficiency of the front office team.
  • Trained and supervised front desk staff.
  • Managed guest reservations and billing processes with accuracy.

Education

Associate Degree - Hotel & Tourism Management

Universidad Nacional Pedro Henriquez Ureña (UNPHU)

Skills

  • Bilingual Spanish/English
  • Time Management
  • Leadership
  • Conflict resolution
  • Problem solving
  • Communication skills
  • Customer Service
  • Microsoft Office
  • Document management
  • Team collaboration

Timeline

Administrative Assistant

S&J Proservice LLC
01.2023 - 01.2024

Client Services Team Lead

Sewn Products Inc (SPI)
01.2012 - 01.2022

Front Desk Associate

Hodelpa Gran Almirante Hotel & Casino
01.2008 - 01.2012

Associate Degree - Hotel & Tourism Management

Universidad Nacional Pedro Henriquez Ureña (UNPHU)

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