Noelia Borroel
Pahrump,NV
Summary
High-energy Store Manager bringing extensive experience in retail settings. Set and enforced consistent standards to maintain staff satisfaction and meet performance targets. Dynamic relationship-builder with organized nature and sound judgment focused on maximizing team efficiency. Willing to use my customer service skills and communication skills.
Overview
5
5
years of professional experience
Work History
Store Manager
Shoe Palace
05.2018 - 08.2022
- Managed inventory control, cash control, and store opening and closing procedures
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback
- Completed point of sale opening and closing procedures
- Rotated merchandise and displays to feature new products and promotions
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation
- Assisted with hiring, training and mentoring new staff members
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices
- Approved regular payroll submissions for employees
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings
- Reconciled daily sales transactions to balance and log day-to-day revenue
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success
- Supervised guests at front counter, answering questions regarding products
- Trained new employees on proper protocols and customer service standards
- Scheduled employees for shifts, taking into account customer traffic and employee strengths
- Interacted well with customers to build connections and nurture relationships
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service
- Monitored daily cash discrepancies, inventory shrinkage and drive-off
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness
- Reported issues to higher management with great detail
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills
- Updated and resolved incidents and managed accessorial charges objectively while maximizing profit
Buffet Attendant
John's Incredible Pizza
02.2017 - 07.2018
- Disposed of trash, wiped kitchen areas and mopped floors to meet health department sanitation inspection guidelines
- Resolved guest concerns quickly regarding food selection, beverage availability and freshness
- Improved guest comfort and satisfaction through personalized service and support
- Replenished hot and cold food table and stocked beverage dispensers, plates and utensils and ice supply
- Stocked clean plates, glasses and utensils to foster sanitary environment and reduce risk
- Kept kitchen, counter and dining areas cleaned and sanitized
- Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction
- Properly labeled and stored food and fresh ingredients in cooler or freezer to optimize freshness
- Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas
- Replenished serving stations with fresh food and cleaned up spills
- Documented customer orders and conveyed special requests to kitchen staff
- Prepared recipe ingredients by washing, peeling, cutting, and measuring
- Prepared salads, soups and sandwiches for customers
- Completed ice cream desserts for customers
- Kept pastry and dessert case stocked with fresh selections and arranged to entice orders
Education
Bachelor of Arts - Criminal Justice
University of Nevada Las Vegas
05.2022
Skills
- Goals and Performance
- Staff Management
- Team Leadership
- Employee Motivation
- Time Management
- Customer Service
- Staff Training
- Leading Staff Meetings
- Policies and Procedures
- Recruiting and Hiring
- Outstanding Communication Skills
- Customer Relations
- Loss Prevention Procedures
- Positive and Friendly
- Staff Supervision
- Work Planning and Prioritization
- Process Improvement
- Culture Development
- Leadership Development
- Delegating Work
- Multitasking and Organization
- Safety and Security Enforcement
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Store Manager
Shoe Palace
05.2018 - 08.2022
Buffet Attendant
John's Incredible Pizza
02.2017 - 07.2018
Bachelor of Arts - Criminal Justice
University of Nevada Las Vegas
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