Noelia Franquez
Doraville,United States
Summary
A hardworking and passionate job seeker with strong organizational skills eager to secure an entry-level Receptionist/Admin position. Ready to help the team achieve company goals. Dedicated to offering exceptional assistance to team members and clients. Skilled at coordinating appointments, organizing mail, and collecting messages to facilitate office communication. Positive and upbeat with strong relationship-building abilities.
Overview
2
2
years of professional experience
Work History
Receptionist/Office Administrative Assistant
The Ross Agency
10.2022 - 11.2023
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Corresponded with clients through email, telephone, or postal mail.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Restocked supplies and submitted purchase orders to maintain stock levels.
- Collected and distributed messages to team members and managers to support open communication and high customer service.
- Helped office staff prepare reports and presentations for internal or client-related use.
Customer Service Manager
Hobby Lobby
08.2021 - 10.2022
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Education
Junior Year Student - Human Services
Georgia Gwinnett College
Lawrenceville, GA05.2025
High School Diploma -
Norcross High School
Norcross, GA05.2020
Skills
- File Management
- Data Entry
- Office Management
- Clerical Support
- Documentation and Reporting
- Telephone Skills
- Organizational Skills
- Attention to Detail
- Customer Service
- Conflict Resolution
- Fluent in Spanish (Bilingual)
- Adaptable
- Open Minded
Languages
Spanish
Native or Bilingual
Timeline
Receptionist/Office Administrative Assistant
The Ross Agency
10.2022 - 11.2023
Customer Service Manager
Hobby Lobby
08.2021 - 10.2022
Junior Year Student - Human Services
Georgia Gwinnett College
High School Diploma -
Norcross High School
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