Noelia Galvan
Houston
Summary
Dynamic customer service professional with extensive experience at National Seating and Mobility, excelling in conflict resolution and client engagement. Proven track record in enhancing team productivity and streamlining processes, while maintaining high standards of customer satisfaction. Proficient in CRM systems and committed to delivering timely follow-up communication.
Professional bilingual customer service specialist with deep expertise in managing customer inquiries and resolving issues efficiently. Strong focus on teamwork and delivering results, adapting seamlessly to changing needs. Skilled in communication, problem-solving, and maintaining high standards of customer satisfaction. Dependable and flexible, ensuring smooth operations and positive customer experiences.
Overview
15
15
years of professional experience
Work History
Customer Service Representative
National Seating and Mobility
07.2023 - Current
- Assisted customers with inquiries, providing accurate information and support.
- Processed orders and returns efficiently, ensuring customer satisfaction.
- Maintained product knowledge to address customer questions effectively.
- Collaborated with team members to resolve customer issues promptly.
- Documented customer interactions in CRM systems for future reference.
- Participated in training sessions to improve service skills and product knowledge.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Reduced process inconsistencies and effectively trained team members on best practices and protocols.
- Trained new personnel regarding company operations, policies and services.
- Met customer call guidelines for service levels, handle time and productivity.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Identified and responded to customer requests and concerns through email, online chat, and phone for both English and Spanish-speaking customers.
Hairstylist
Self Employed
11.2010 - 07.2023
- Streamlined appointment scheduling process to improve efficiency and reduce wait times.
- Conducted regular inventory assessments to maintain optimal stock levels of products and tools.
- Processed payments, entering sales in register for prompt customer service.
- Scheduled customer appointments and rearranged individual time slots to meet demand.
Associate Manager
Big Lots
09.2011 - 09.2014
- Led team in achieving operational goals through effective resource allocation and process optimization.
- Mentored staff on best practices, enhancing productivity and ensuring adherence to company policies.
- Streamlined inventory management processes, improving accuracy in stock levels and reducing discrepancies.
- Coordinated cross-functional communication between departments to ensure seamless workflow and project execution.
- Collaborated closely with senior management on strategic planning efforts, aligning departmental goals with overarching company objectives.
- Managed cross-functional projects, ensuring timely completion and alignment with company objectives.
- Mentored junior team members, contributing to their professional growth and skill development.
- Led team meetings regularly to discuss progress updates, identify challenges or roadblocks, and provide guidance towards successful project completion.
Education
High School Diploma -
Cesar Chavez High School
Houston, TX01-2029
Skills
- Customer engagement
- Proficient in active listening
- Analytical reasoning
- Detail-oriented data management
- Client engagement
- Call center experience
- Computer proficiency
- Conflict resolution skills
- Microsoft Excel
- Professional telephone demeanor
- CRM expertise
- Timely follow-up communication
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Customer Service Representative
National Seating and Mobility
07.2023 - Current
Associate Manager
Big Lots
09.2011 - 09.2014
Hairstylist
Self Employed
11.2010 - 07.2023
High School Diploma -
Cesar Chavez High School
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