Versatile professional effective at being flexible and accommodating to each unique needs. Committed to providing quality service in all facets of property management. Trustworthy in executing prescribed business and residential goals.
Overview
21
21
years of professional experience
Work History
Leasing Agent
LINCOLN PROPERTY
08.2018 - 07.2023
Daily management of customer service interactions with prospective and current residents
Processed applications by conducting background checks and verifying references.
Leveraged proprietary and industry-standard systems such as CRM, Entrata, Yieldstar, and Lincoln Check
Greeted prospective tenants, answered questions, and provided tours of the property.
Advertised available properties through various outlets.
Resolved tenant complaints regarding maintenance or other issues in a timely manner.
Developed strong, professional relationships with residents by delivering exemplary service and engagement.
Administrative Assistant
MCKINNEY FIESTA AUTO SALES
Mckinney
03.2014 - 08.2018
Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
Updated records by liaising with relevant agents when cancellations occurred
Aided contracting agreements, while facilitating vehicle sales.
Managed incoming calls while providing information or transferring callers to appropriate personnel.
Operations Manager
ALLARD ENERGY INC
Farmersville
11.2011 - 02.2014
Reviewed and processed invoices for accuracy, completeness and conformance to company policy.
Assessed data and information to check entries, calculations and billing codes for accuracy.
Handled accounts payable and receivable, including invoicing and payment processing.
Developed and implemented operational procedures to ensure quality standards are met.
Monitored and improved efficiency of processes, team performance, and customer service.
Directed operations staff by providing guidance, training, and support in order to meet company objectives.
Ensured compliance with safety regulations and maintained a safe work environment for all personnel.
Coordinated with other departments including sales, marketing, finance, human resources. to ensure efficient operations.
Collaborated with team leaders on quality audits.
New Accounts Representative
INDEPENDENT BANK OF FARMERSVILLE
Farmersville
02.2009 - 11.2011
Used customer and bank records to investigate and correct errors upon customer request.
Identified transaction errors for unbalanced debits and credits.
Executed wire transfers of funds in compliance with banking best practices.
Responded promptly to customer queries and complaints to find solutions and diffuse tension.
Maintained customer data confidentiality while inputting information into system.
Provided excellent customer service by maintaining and building strong client relationships through quality, personalized interactions.
Automated Logistical Specialist
U.S. Army
01.2003 - 08.2008
Establish priorities, track assignments, and ensure availability of resources.
Maintained accurate records of all incoming and outgoing shipments.
Conducted periodic physical inventories to verify accuracy of internal records.
Processed purchase orders, invoices and other related documentation.
Skills
Leasing and sales
Contract Review
Application/Background checks and processing
Customer Relations
Expense Reports
Communications
Accounts Payable
CRM Software
Microsoft Word/Excel/Outlook
QuickBooks (Accounting Software)
Operations
Property Management
Lending
Business Processes/Operational/Management/Support and Strategic