Noelia Ipina
Duncanville
Summary
Adept at managing high call volumes at Professional Research Consultants Inc Prc, I exceeded performance targets by mastering customer communications and call center operations. My experience as an Assistant Manager honed my team development skills, achieving a harmonious work environment and enhancing customer satisfaction through meticulous attention to service quality.
Overview
6
6
years of professional experience
Work History
Call Center Agent
Professional Research Consultants Inc Prc
08.2023 - Current
- Enhanced call center efficiency by effectively managing high call volumes and multitasking in a fast-paced environment.
- Consistently met or exceeded performance targets through diligent attention to detail and strong communication skills.
- Demonstrated empathy and understanding when dealing with difficult situations, ultimately diffusing tension while finding satisfactory resolutions.
- Exceeded daily call center metrics, consistently maintaining a high level of productivity and customer satisfaction.
Daycare Teacher
Centro Familiar Cristiano
03.2022 - 04.2023
- Sanitized toys and play equipment each day to maintain safety and cleanliness.
- Provided a safe and nurturing environment for children, regularly monitoring indoor and outdoor spaces for potential hazards.
- Actively encouraged children to develop their communication, problem-solving and social skills.
- Maintained tidy environment to comply with cleanliness and sanitation standards.
Assistant Manager
The Children's Place
05.2019 - 12.2020
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
Education
High School Diploma -
Duncanville High School
Duncanville, TX05.2021
Skills
- Call center operations
- Customer communications
- Payment processing
- Team development
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Call Center Agent
Professional Research Consultants Inc Prc
08.2023 - Current
Daycare Teacher
Centro Familiar Cristiano
03.2022 - 04.2023
Assistant Manager
The Children's Place
05.2019 - 12.2020
High School Diploma -
Duncanville High School
Similar Profiles
Edgar CuevasEdgar Cuevas
Interviewer at Professional Research Consultants Inc PrcInterviewer at Professional Research Consultants Inc Prc
Andrea CobarAndrea Cobar
Bilingual Call Center Representative at Professional Research Consultants Inc PrcBilingual Call Center Representative at Professional Research Consultants Inc Prc
Melanie WestMelanie West
Medical Survey Interviewer at Professional Research Consultants Inc PrcMedical Survey Interviewer at Professional Research Consultants Inc Prc