Noelia Laudin
Fort Lauderdale,FL
Summary
Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses. Detailed Client Service Associate known for having great organizational skills. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Customer Service Manager
Postquam Usa
Plantation, FL
01.2024 - Current
- Provided exceptional customer service to ensure customer satisfaction.
- Developed and implemented strategies for providing excellent customer service experience.
- Ensured prompt resolution of customers' inquiries via phone, email or chat support channels.
- Maintained accurate records of customers' interactions with the company in order to provide better future services.
- Assisted in developing an effective system for tracking client requests from initial contact through resolution.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Maintained knowledge of company products and services to promptly resolve complaints and concerns.
- Responded to phone and online customer service requests within designated turnaround time to improve customer satisfaction ratings.
- Monitored phone calls to provide feedback and coaching.
Spa Owner
Self-employeed
Argentina, Misiones
01.2006 - 08.2016
- Developed and implemented a comprehensive marketing strategy to increase spa services revenue.
- Managed day-to-day operations of the spa, including scheduling appointments, supervising staff, and ensuring customer satisfaction.
- Coordinated with vendors for product purchasing and delivery.
- Created promotional campaigns to generate interest in spa treatments and services.
- Maintained accurate financial records of all transactions related to the business operations of the spa.
- Established relationships with local businesses to create referral opportunities for potential customers.
- Ensured that the facility was always properly stocked with necessary supplies and materials needed for treatments.
- Responded promptly to customer complaints or inquiries regarding services offered at the spa.
- Inspected areas of the facility regularly to ensure they were clean and safe for guests.
- Collaborated with other professionals in the industry to stay current on trends in health and wellness treatments.
- Negotiated contracts with suppliers for better prices on materials used in treatments offered at the spa.
- Promoted business on social media platforms to maximize brand identity and generate revenue.
- Developed and implemented successful sales strategies to meet business goals.
- Analyzed client business needs and assisted in determining appropriate resources and strategies.
- Managed sales presentations to promote product and brand benefits.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Created effective business plans to focus strategic decisions on long-term objectives.
- Improved productivity initiatives, managing budgets and accounts, coordinating itinerary and scheduling appointments.
- Forecasted customer demand to set prices or credit terms for goods or services.
Education
High School Diploma -
Normal Mixta
Argentina12-2003
Skills
- Regulatory Compliance
- Account Management
- Workflow Management
- Marketing tactics
- Business Management
- Labor Relations
- Health and Safety Regulations
- Appointment Scheduling
- Call Center Operations
- Call Monitoring
- Customer Retention
- Customer Relations
- Conflict Management
- Cash Handling
- Skilled multi-tasker
- Customer Service
- Excellent time management skills
- Meticulous attention to detail
- Account Updates
- Sales expertise
- Problem-Solving
- Sales proficiency
- Customer-focused
- Client relations and retention
- Relationship Building
- Product Knowledge
- Work Prioritization
- Continuous Improvement
Languages
English
Professional
Spanish
Full Professional
Certification
- Medical Esthetician Diploma by The Global University of Florida.
Timeline
Customer Service Manager
Postquam Usa
01.2024 - Current
Spa Owner
Self-employeed
01.2006 - 08.2016
High School Diploma -
Normal Mixta
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