Noelia Mejia

Training, coaching and mentoring to employees to establish and maintain quality control standards based on Forbes’ five stars and AAA’s five diamonds standards and preparing valet Team for Brand Standard Audit (BSA Audit) at the following hotels:

• The Ritz Carlton South Beach
• Marriott Miami Biscayne Bay
• The Edition Miami Beach
• The Four Seasons Surfside
• The Royal Palm Miami Beach
• Trump National Doral

• Managing, supervising and overseeing the Valet Parking, Door and Bell Service hotel operation for 392 rooms. Ensuring a seamless guest arrival and departure.
• Fostering a culture of excellence in customer service. Overseeing the performance and well-being of 20+ employees including Valet, Door and Bell Service attendants.
• Experience managing and recovering guest’s opportunities.
• Managing, coordinating and executing events.
• Completing weekly schedule. Auditing employees on a weekly basis according to Forbes’ five stars and AAA’s Five
  Diamonds Standards.
• Screening, processing and hiring new candidates.
• Training, coaching and counseling employees to maximize their performance.
• Issuing disciplinary actions such as: warnings, suspensions and terminations.
• Completing and submitting auto claims and employee injury reports.
• Collecting, preparing and submitting data for monthly reports such as: progress and claims reports.
• Conducting safety inspections of facility parking garage, parking systems and equipment.

• Managing, supervising and overseeing the hotel/member parking operation. Overseeing the performance and well-being of 40 + employees.
• Covering hotel’s rooms division’s MOD shifts, managing and recovering guest’s opportunities.
• Trained and mentored new employees on hospitality and valet operations.
• Worked closely with management to provide effective assistance for specific aspects of valet operations.
• Managing, coordinating and executing events. Completing weekly schedule.
  five stars and AAA’s five diamonds standards and procedures. Screening, processing and hiring new candidates.
• Training, coaching and counseling employees to maximize their performance. Issuing disciplinary actions such as: warnings, suspensions and terminations.
• Completing and submitting auto claims and employee injury reports. Collecting, preparing and
  submitting data for monthly reports such as: progress and claims reports.

• Assisted Parking director with day by day valet parking duties to keep operations running smoothly.
• Planned work schedule, assigned duties and supervised workers' activities to ensure compliance with
  established rules and regulations.
• Kept daily record of operations, including money received, services performed, and accidents reported.
• Supervised approximately 30 employees while covering AM Shift, scheduled work hours, resolved
  conflicts, determined salaries.

• Process all guest check-ins, verifying guest identity, form of payment, assigning room, and activating/issuing room key.
• Set up accurate accounts for each guest according to their requirements.
• Collected room deposits, fees, and payments.
• Liaised with housekeeping and maintenance staff to address requests and complaints made by guests.
• Completed late check-ins and directed guests to rooms and facilities.
• Supervised front office team members to ensure efficient and smooth operations for producing excellent feedbacks and guest satisfaction.