Summary
Overview
Work History
Education
Skills
Timeline
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Noelia Mercedes

The Bronx

Summary

Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience. Detailed Client Service Associate known for having great organizational skills. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued. Personable and dedicated Customer Service Representative, Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.

Overview

8
8
years of professional experience

Work History

Resorts World Casino

Food court cashier
01.2021 - 12.2022
  • Stocked, replenished and organized inventory to keep store merchandise fresh.
  • Welcomed customers, offered to help locate items and suggested merchandise without being intrusive or pushy.
  • Answered questions about current promotions and resolved issues according to store policies.
  • Monitored sales floor to identify customers in need of assistance and merchandise requiring replenishment.
  • Assisted with training new cashiers and customer service team members to increase speed of onboarding.
  • Resolved and balanced cash drawers at end of shifts to generate accurate reports for cash registers.
  • Monitored cash drawers in multiple checkout stations to confirm adequate cash supply.

Burlington

Cashier & Associates
02.2018 - 04.2019
  • Answered customer questions and provided store information.
  • Delivered high level of customer service to patrons using active listening and engagement skills.
  • Scanned merchandise using point-of-sale system for accurate purchase totals.
  • Helped with purchases and signed customers up for rewards program.
  • Discounted purchases by scanning and redeeming coupons.
  • Processed refunds for worn, damaged and broken merchandise.
  • Used suggestive selling techniques to promote add-on sales.
  • Stocked sales floor and assisted in product movement and merchandising plans.
  • Communicated clearly with customers in person and via telephone, driving positive experiences.

Wendys

Cashiers
09.2014 - 02.2017
  • Operated cash register or POS system to receive payment by cash, check and credit card.
  • Accepted cash and credit card payments, issued receipts and provided change.
  • Answered customer questions and provided store information.
  • Trained new team members in cash register operation, stock procedures and customer services.
  • Double-checked meals placed in window against customer tickets for accuracy.
  • Responded quickly to customer concerns and escalated major issues to management.
  • Observed tables to tend to guest needs and identify customer service opportunities.
  • Stocked service supply areas with tableware, garnishes and prepared food.

Education

High School Diploma -

Monticello High School
Monticello, NY
2020

Skills

  • Customer Relationship Development
  • Cash Handling
  • Customer Service
  • Team Building
  • Excellent Communication
  • Currency Exchange

Timeline

Resorts World Casino

Food court cashier
01.2021 - 12.2022

Burlington

Cashier & Associates
02.2018 - 04.2019

Wendys

Cashiers
09.2014 - 02.2017

High School Diploma -

Monticello High School

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Noelia Mercedes