Noelia Nunez Santos
Orlando,NJ
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
9
9
years of professional experience
Work History
Production Lead/Customer Service Specialist/Scheduler
Disposable Hygiene
Clifton, New Jersey
01.2018 - 07.2021
- Worked with manager and supervisor to plan and coordinate production schedules.
- Developed weekly production status reports for supervisor and manager.
- Planned schedules and workflows based on expected customer demands.
- Developed and implemented scheduling policies.
- Helped operators handle incoming calls and managed escalated needs with targeted resolutions.
- Strategically scheduled team members to maintain optimal staffing levels for expected customer loads.
- Provided primary customer support to internal and external customers.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up.
- Collected customer feedback and made process changes to exceed customer satisfaction goals.
- Recommended products to customers, thoroughly explaining details.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Delivered prompt service to prioritize customer needs.
- Improved sales abilities and product knowledge on continuous basis to provide optimal service and achieve quotas.
Administrative Officer
Bridge Immigration Services
Lawrence, MA
10.2016 - 12.2017
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Executed record filing system to improve document organization and management.
- Supported efficient meetings by organizing spaces and materials, documenting discussions and distributing meeting notes.
- Edited documents to improve accuracy of language, flow and readability.
- Scheduled office meetings and client appointments for staff teams.
- Scheduled conference rooms, prepared agendas and maintained calendars to prepare for meetings and events.
Administrative Assistant
Industrial Tucan
Santiago, Dominican Republic
11.2011 - 04.2016
- Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Established administrative work procedures to track staff's daily tasks.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Managed filing system, entered data and completed other clerical tasks.
- Supported company leaders by managing budgets, scheduling appointments and organizing itinerary.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions.
- Opened and properly distributed incoming mail to promote quicker response to client inquiries.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Recorded new hires, transfers, terminations, changes in job classifications and merit increases to main human resources files.
Education
Bachelor of Business Administration -
Universidad Tecnologica De Santiago
Santiago, Dominican Republic01.2010
High School Diploma -
Liceo Rafael Fausto Jimenez
Santiago, Dominican Republic01.2003
Skills
- Customer Retention Strategies
- Multitasking and Prioritization
- Understanding Customer Needs
- Data Entry and Maintenance
- Customer Data Confidentiality
- Verbal and Written Communication
- Issue and Complaint Resolution
- Planning and Coordination
- Microsoft Office Suite
- Inventory Management
- Database Management
Timeline
Production Lead/Customer Service Specialist/Scheduler
Disposable Hygiene
01.2018 - 07.2021
Administrative Officer
Bridge Immigration Services
10.2016 - 12.2017
Administrative Assistant
Industrial Tucan
11.2011 - 04.2016
Bachelor of Business Administration -
Universidad Tecnologica De Santiago
High School Diploma -
Liceo Rafael Fausto Jimenez