Noelia Olivas
Sylmar,CA
Summary
Training Specialist excited to develop successful training plans that meet dynamic company and employee needs. Accustomed to collaborating with enterprise managers and subject matter experts to hone in on unique requirements. Prepared to bring instructional design, project management and interpersonal abilities developed over 7-year career to a growth-oriented role.
Overview
14
14
years of professional experience
Work History
Senior Technical Trainer
Microsoft
08.2019 - 06.2023
- Established an accessible online resource library, enabling partners and employees to access course materials and additional resources for self-paced learning.
- Collaborated with subject matter experts to ensure accuracy and relevancy of all training materials developed.
- Updated existing training modules based on evolving industry trends, maintaining cutting-edge content for maximum effectiveness.
- Increased employee confidence in utilizing complex tools through hands-on training sessions and real-world examples.
- Managed scheduling logistics for multiple concurrent training events, ensuring seamless delivery without conflicts or delays.
- Developed customized training materials tailored to different departments, ensuring relevance and applicability to specific job roles.
Customer/Partner Trainer
Nuance Communications
Agoura Hills, CA
01.2016 - 08.2019
- Developed customized learning plans, instructional materials and written practice tests for Customer and Partner training courses.
- Facilitated virtual and in-person train-the-trainer sessions to empower internal subject matter experts to lead future training initiatives.
- Blended traditional learning approaches with existing and new technologies and used variety of learning tools to create and deliver learning programs that produced results.
- Cultivated customized curriculum and course content to address organizational technology training.
- Provided insight analysis post- training to identify any gaps and improve operational efficiency.
Web Specialist
TouchCommerce
Aguora Hills
10.2014 - 01.2016
- Gained experience managing computer programs
- Provided customers service benefiting clients, customers and their families via chat.
- Exercised problem solving skills,
- Created documents needed for an organized working environment.
Assistant Manager
Zankou Chicken
Granada Hills
08.2009 - 10.2014
- Managed 13 Employees to success while maintaining a cooperative working relationship with co-workers, oversaw service and supervised the kitchen and dining room, resolved customer complaints, ensured quality customer service at all times
- Practiced how to asses a problem and find a quick but lasting solution
- Excellent multitasking skills.
Education
Bachelor’s Degree Criminal Justice -
ITT-Technical Institute
Sylmar, CA09.2014
Skills
- Training Program Development
- Advanced Technical Knowledge
- In- person and Virtual Training Facilitation
- LMS proficiency
- Project Management
- Instructional Design
- Problem-solving abilities
- Adaptability and Flexibility
Volunteer Experience
St. Didacus Catholic Church, 08/01/14 - 08/15/17, Catechism instructor; Christian religious teaching of children and adult converts. Sylmar, CA
References
- Lillian Murry, Training Manager, Nuance + Microsoft, 29903 Agoura Rd, Agoura Hills, CA, 91301
- Corey Bushell, Supervisor, TouchCommerce, 29903 AGOURA RD, Agoura Hills, CA, 91301
- Maria Luz Juarez, St. Didacus Catholic Church, 14337 Astoria St., Sylmar, CA, 91342, (818) 324-9330
Languages
Spanish
Native or Bilingual
Timeline
Senior Technical Trainer
Microsoft
08.2019 - 06.2023
Customer/Partner Trainer
Nuance Communications
01.2016 - 08.2019
Web Specialist
TouchCommerce
10.2014 - 01.2016
Assistant Manager
Zankou Chicken
08.2009 - 10.2014
Bachelor’s Degree Criminal Justice -
ITT-Technical Institute