Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Noelia Pagan

Niles,IL

Summary

Hard-working, dependable, highly motivated, goal-driven, and results-oriented professional with exemplary customer service and data entry skills. Proven ability to solve problems and meet challenging goals. Excellent oral and written communication skills. Focused, skilled, administrative duties confidentiality team player effective communicator results oriented

Overview

14
14
years of professional experience

Work History

Principal Account Clerk

Village Of Morton Grove
06.2023 - Current
  • Provided clerical support to department, such as filing, copying and restocking supplies.
  • Applied proper codes to invoices, files, and receipts to keep records organized and easily searchable.
  • Maintained compliance with all established guidelines and legal requirements.
  • Created and distributed invoices and processed incoming payments to keep records accurate and current.
  • Investigated daily variances and corrected errors to resolve discrepancies.
  • Assists the finance department with administrative duties, assist customers/residents with water billing payments, Village vehicle stickers, post payments on police tickets.
  • Assist residents/customers with the process of transfer stamp or exempt stamp on a residential, foreclosure or commercial properties.


Teller-Lending Processor- Credit Analyst

Chicago Patrolmen’s Federal Credit Union
01.2016 - Current
  • Responsible for data entry and quality control of personal loans, account applications and other financial services
  • Complied with all financial records retention policies
  • Remain in compliance with all Chicago Patrolmen’s policies and procedures
  • Responsible for counting and securing large amounts of cash during deliveries and transactions
  • Able to identify counterfeit US currency and processing all documents necessary to send to the Secret Service
  • Responsible for maintaining a high level of confidentiality for all Chicago Police Department members, their families and employees of the credit union
  • Accurately disburse loans in an effective and efficient manner while avoiding exceptions and delays in the funding process
  • Assisted with handling complaints and inquiries of various financial services
  • Responsible for properly filing for all member documents to ensure quick and easy retrieval
  • Provide excellent communication between sales and underwriting staff and serving as the main point of reference for all pending consumer loan applications
  • Knowledgeable on all products and services the credit union has to offer to educate members
  • Verify the accuracy of disclosures indexed to Synergy for all loans disbursed in person and via DocuSign
  • Marketed our financial services specifically to members of the Chicago Police Department and their families
  • Perform payroll functions, such as maintaining, processing and submitting timekeeping information without error.

Partnership Financial Credit Union
01.2015 - 01.2016
  • Responsible for accurately processing mortgages, order appraisals, verification of employment, order title, gather i information and take each file from pre-approval to closing in a timely manner
  • Responsible for processing personal loans, vehicle loans, closing on loans
  • Assist by answering phones to help members with accounts by accurately completing member transactions.

Assistant Branch Manager

Premier Credit Union
01.2010 - 01.2015
  • Responsible for accurately completing member transactions including setting up personal accounts, business accounts, money market accounts and certificates of deposit
  • Assist by answering phones and emails to help members with their questions or complaints
  • Assist the Branch Manager by opening and closing the branch, and getting tellers cash from the vault when needed
  • Advise or suggest to members various financial opportunities to help improve their account
  • Keeping Co-Op Shared branching knowledge current by attending seminars regularly
  • Responsible for all cash including ordering money and supplying the ATM
  • Responsible for posting payroll for three school districts in the Northbrook area
  • Schedule and close on personal and vehicle loans
  • Travel to other branch locations when needed

Education

High School Diploma -

Niles West High School
Skokie, IL
1991

Skills

  • Information Verification
  • Billing and Invoicing
  • Handling Payments
  • Telephone Etiquette
  • Clerical Support
  • Active Listening
  • Cash Handling
  • Sales Expertise

References

Marie-Claire Siau- Support Services Manager

Morton Grove Police Department

6101 Capulina Ave

Morton Grove,  IL. 60053

msiau@mortongroveil.org

847.980.4513


Vanessa Contreras- Transaction Coordinator

LivCor, a Blackstone Company

Chicago,  IL

vanessa.contreras@cbrealty.com

773.936.8213


Caroline Fiore- Branch Manager

Chicago Patrolmen's Federal Credit Union

Chicago,  IL. 

773.259.0405

Timeline

Principal Account Clerk

Village Of Morton Grove
06.2023 - Current

Teller-Lending Processor- Credit Analyst

Chicago Patrolmen’s Federal Credit Union
01.2016 - Current

Partnership Financial Credit Union
01.2015 - 01.2016

Assistant Branch Manager

Premier Credit Union
01.2010 - 01.2015

High School Diploma -

Niles West High School

Similar Profiles

CREATE PROFILE
Noelia Pagan