Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
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Noelia Leiva Ramirez

Fort Myers,Fl

Summary

Skilled administrative team member with in-depth understanding of medical standards, compliance requirements and operational procedures. Practiced problem-solver with friendly and caring mentality and excellent communication skills. Expertise in inventory management, customer service and inner-office operations.

Overview

9
9
years of professional experience

Work History

Medical Receptionist

Island coast pediatrics
Fort Myers, FL
06.2021 - Current
  • Managed patient check-ins and appointment scheduling using electronic health records.
  • Coordinated communication between patients and medical staff to ensure efficient service.
  • Answered phone calls and addressed inquiries with professionalism and clarity.
  • Processed insurance claims and verified patient coverage details efficiently.
  • Answered incoming calls, responding to inquiries from patients and other medical offices.
  • Called patients to confirm scheduled appointments and obtain additional details.
  • Carried out daily tasks by professionally communicating with physicians, nursing staff, technicians and medical assistants.

Hostess

Carrabba's
07.2019 - 03.2021
  • Greeted guests warmly upon arrival, creating a welcoming atmosphere.
  • Assisted in training new host staff on procedures and customer service standards.
  • Monitored dining area for cleanliness and organization, maintaining high standards.
  • Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.

Customer Service

Publix
02.2018 - 11.2019
  • Provided customer service to existing and potential clients.
  • Emphasized customer service excellence through ongoing training of front-line team members to improve customer service ratings.
  • Developed creative solutions to challenging customer service situations.
  • Helped develop strategies for improving customer service standards.

Sales Associate

Hollister
11.2017 - 02.2018
  • Assisted customers with product selection and provided excellent service.
  • Maintained store merchandise by organizing and restocking displays.
  • Provided accurate information about products, prices and services.
  • Completed daily recovery tasks to keep areas clean and neat for maximum productivity.

Sales Associate

Journeys
10.2016 - 12.2016
  • Assisted customers with product selection and provided excellent service.
  • Worked with fellow sales team members to achieve group targets.
  • Assisted customers with product selection, sizing and styling.
  • Processed transactions using a point-of-sale system.

Education

High School Diploma -

South Fort Myer High School
Fort Myers, Fl
05.2019

Skills

  • Fluent in Spanish
  • Staff training
  • Team collaboration
  • Hospitality and accommodation
  • Payment processing
  • Patience and empathy
  • Product knowledge
  • Communication skills
  • Math
  • Housekeeping
  • Electronic health records
  • Patient scheduling
  • Customer relationship management
  • Service quality improvement
  • Organizational skills
  • Training & Development
  • Communication
  • Multitasking Abilities
  • Problem-solving
  • Dependable and responsible
  • Training staff
  • Travel coordination
  • Data confidentiality
  • Work prioritization
  • Scheduling
  • Customer service
  • Listening skills

Additional Information

I am applying to this job and would greatly appreciate your time. I am anxious to speak to you and allow me for this job experience. I hope to hear from you soon.

Timeline

Medical Receptionist

Island coast pediatrics
06.2021 - Current

Hostess

Carrabba's
07.2019 - 03.2021

Customer Service

Publix
02.2018 - 11.2019

Sales Associate

Hollister
11.2017 - 02.2018

Sales Associate

Journeys
10.2016 - 12.2016

High School Diploma -

South Fort Myer High School

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