Noelia Sanchez Hernandez
Lawrenceville,GA
Summary
Dynamic Immunizing Pharmacy Technician with a proven track record at Publix Pharmacy, excelling in medication dispensing and insurance claim processing. Known for optimizing workflow and enhancing patient satisfaction through effective problem-solving and relationship building. Committed to maintaining confidentiality and accuracy, significantly reducing medication errors while fostering a collaborative team environment.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Immunizing Pharmacy Technician
Publix Pharmacy
11.2022 - Current
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Counted and labeled prescriptions with correct item and quantity.
- Assisted in maintaining a clean and organized work environment, ensuring compliance with safety regulations.
- Increased overall pharmacy productivity by restocking supplies, organizing shelves, and maintaining cleanliness according to standards.
- Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
- Provided exceptional customer service, fostering positive relationships with both new and returning patients at the pharmacy counter.
- Improved patient satisfaction by efficiently processing prescriptions and managing inventory in a timely manner.
- Entered and processed patients' prescriptions into internal system.
- Performed various pharmacy operational activities with strong commitment to accuracy, efficiency, and service quality.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
- Assisted in training new team members on standard operating procedures to ensure consistent quality of service across the entire team.
- Maximized pharmacy efficiency through effective communication with staff members and adherence to procedures.
- Reduced medication errors by diligently cross-checking medications against patients'' profiles before dispensing.
- Maintained proper drug storage procedures, registries, and records for controlled drugs.
- Supported inventory management initiatives through accurate record-keeping of received shipments and expired medications for disposal purposes.
- Collected co-payments or full payments from customers.
- Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
- Streamlined prescription processing with accurate data entry and verification of patient information.
- Contributed to the reduction of prescription wait times by promptly addressing refill requests and insurance authorizations.
- Ensured patient safety by strictly following drug storage guidelines, including proper temperature and light exposure control.
- Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
- Proactively identified potential issues or discrepancies in medication orders, collaborating closely with pharmacists to resolve them quickly.
- Ordered medicines daily to replenish stock and increase inventory in anticipation of need.
- Boosted customer loyalty by providing friendly, knowledgeable assistance on drug interactions and side effects.
- Optimized workflow efficiency through participation in regular team meetings discussing areas for improvement within the department.
Pharmacy Technician
CVS Pharmacy
09.2021 - 11.2022
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Entered and processed patients' prescriptions into internal system.
- Maintained clean and organized work environment, adhering to health and safety standards.
- Managed opening and closing duties for pharmacy.
Customer Service Supervisor
Publix
09.2018 - 09.2021
- Promoted a positive work environment through open communication channels, fostering team collaboration and high morale.
- Collaborated with other departments to address recurring customer concerns, improving overall service quality.
- Coached employees through day-to-day work and complex problems.
- Improved customer satisfaction by addressing and resolving escalated issues promptly and professionally.
- Maintained up-to-date knowledge of company products and services, effectively communicating changes to the team for seamless customer support.
- Demonstrated exceptional problem-solving abilities in navigating challenging customer scenarios and finding solutions that met their needs as well as aligned with company policies.
- Developed and maintained strong relationships with customers to maintain loyalty and satisfaction.
- Reduced employee turnover by cultivating a supportive culture focused on professional growth opportunities and recognition of achievements.
- Handled sensitive customer information with discretion, maintaining confidentiality at all times.
- Achieved high levels of accuracy in processing transactions by meticulously following established protocols.
- Managed a high volume of daily transactions without compromising quality or accuracy.
Education
High School Diploma -
Central Gwinnett High School
564 W Crogan St, Lawrenceviile, Ga 3004606-2020
Skills
- Problem-solving skills
- Team collaboration
- Confidentiality and HIPAA
- Workflow optimization
- Insurance billing
- Answering customer questions
- Medication dispensing
- Supply restocking
- Pharmacy and customer records management
- Drug inventory control
- Labeling accuracy
- Insurance claim processing software
- Relationship building
- Team coordination
- Prioritization and organization
- Attendance oversight
Accomplishments
- Reduced prescribing errors by reaching out to prescribers to verify medication orders.
- Trained new pharmacy technicians on pharmacy policies, procedures and best practices.
- Increased customer retention by delivering top-notch customer service from prescription drop-off to pick-up.
Languages
English
Native or Bilingual
Spanish
Full Professional
Certification
Immunization Administration: Overview and updates in the world of immunizations
Timeline
Immunizing Pharmacy Technician
Publix Pharmacy
11.2022 - Current
Pharmacy Technician
CVS Pharmacy
09.2021 - 11.2022
Customer Service Supervisor
Publix
09.2018 - 09.2021
High School Diploma -
Central Gwinnett High School
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