Jacqueline Borrero
Tampa,FL
Summary
Compassionate Social Worker with background in child welfare and family services. Demonstrated success in case management, crisis intervention, and strategic planning. Strong communication skills with ability to build rapport and trust among diverse client populations. Notable positive impact on community through advocacy, education, and support initiatives.
Overview
36
36
years of professional experience
Work History
Support Specialist
Childrens Board Family Resource Center
Tampa , FL
05.2022 - Current
- Created detailed reports of all service activities for management review.
- Ensured compliance with company policies regarding security protocols.
- Check registered members on the roster and communication.
- Room set up, prepare materials before and after activities.
- Provided computer lab assistance to members.
- Assisted in the implementation of various programs for families.
- Prepare activities for children's and families
Production Team Leader
Personnel Services-Custom Cable
Tampa, FL
01.2020 - 03.2022
- Analyzed data related to product defects or non-conformances to identify trends or patterns.
- Monitored compliance with company policies, procedures, standards, and regulations.
- Conducted training sessions for new employees on safety protocols and job responsibilities.
- Implemented cost-saving measures to reduce waste and improve efficiency.
- Collaborated with other departments to ensure timely completion of projects.
- Maintained accurate records of inventory levels, material usage, and labor hours worked.
Social Worker
The House of Veteran
Juana Díaz, PR
01.2015 - 01.2018
- Identify the needs of elderly geriatric patients
- Handled appointment coordination, call answering, paper filing, and maintenance of patient's medical records.
- Provided escort services for patients attending medical appointments.
- Ensured the well-being and comfort of residents with Alzheimer's through companionship
- Played a role in maintaining patient's personal hygiene
- Enhanced engagement in recreational therapy sessions
- Developed positive rapport with healthcare professionals at the facility.
- Excellent empathy with family members and veteran patients.
- Worked collaboratively with other professionals such as psychiatrists, psychologists, and nurses to coordinate care for clients.
- Assisted clients in accessing community resources such as housing, food pantries, and transportation options.
- Maintained accurate records of client progress and interactions according to agency standards.
- Attended team meetings and provided feedback on case updates and treatment recommendations.
Social Worker
CDE Development, Inc.
Ponce, PR
01.2014 - 01.2015
- Conducted workshops for a wide range of program participants including single mothers, young students, and individuals displaced from their jobs.
- Assisted clients in accessing community resources such as housing, food pantries, and transportation options.
- Deliver informative workshops to employees at private companies
- Assisted young individuals aged 16-25 with their studies by offering follow-up and support
- Provided unconditional support to participants transitioning into the workforce
- Facilitated coordination of monitoring meetings to analyze objectives and issues in the study process
- To drop out of school and get university students to keep studying, by providing them with university materials.
- Worked collaboratively with other professionals such as psychiatrists, psychologists, and nurses to coordinate care for clients.
- Conducted assessments of client needs, strengths, and resources to develop treatment plans.
Examiner
Engineering Examination Services
PR, PR
01.2009 - 01.2011
- Administered examination to assess engineering students' competence
- Performed examinations and followed instructions accordingly
- Managed and enhanced procedures in the exam section
- Maintained a secure environment while vigilantly overseeing each area.
- Accounted for and documented all examination material distributed to students
- Confidentiality maintenance and process alignment to purity standards
- Achieve purity and quality in the process of examining students.
Intaker Admissions Department Behavioral Health
Metropolitan Hospital Dr. Tito Mattei
Yauco, PR
01.2009 - 01.2010
- Receive the patient in the behavioral health unit
- Enter patient information correctly on the computer
- Verify coverage and make a call to certify the different medical plans presenting the patient's axes and symptoms
- Make the patient's medical record
- Complete the billing of the medical plans
- Notify and discuss with the social worker those cases identified with discharge problems
- Apply knowledge of social work and inform the doctor of their need
- Achieve to be the assistant director performing administrative work and ensuring the quality of medical records for inspections of the Joint Commission.
Social worker
Department of the Family
Ponce, PR
01.2007 - 01.2008
- Investigate, evaluate and render reports of family situations in cases of domestic violence and mistreating as many minors to the family department as to the court
- Responsible for managing 30 to 40 cases working closely with the population in a wide range of crisis situations
- Supervision and follow-ups to parents to return children removed from their homes
- Represent the child to ensure the success of the process and the results for their well-being
- Attend family court to provide current reports, facts, results and dispositions
- Achieve the return of the children and work with the mothers' self-esteem.
Social worker
Even Star Family Program
Tampa, FL
01.2004 - 01.2005
- Guide immigrant families about the needs of children by visiting homes
- Responsible for offering educational and motivational talks from parent groups
- Referral to different agencies to meet the needs of each family and their children
- Achieve parent's motivation to take parent workshops.
Supervisor
Department of Correction, Government of Puerto Rico (OSAJ)
Mayagüez, PR
01.1997 - 01.2003
- Manage and supervise the office in all procedures
- Responsible for collecting and verifying personal information of the accused
- Make recommendations to the court to offer provisional release
- Supervise compliance with conditions imposed by the court on the accused
- Guide and motivate the population to continue higher or university studies
- Responsible for guiding and managing family problems and self-esteem of young adults
- Establish a certification system for each supervisor when complying with imposed conditions
- Through monitoring and follow-up, we managed to ensure that all accused were studying and making a job search
- We obtained a drug-free clientele, conducting substance screening tests
- We achieved the supervision office to remain in quality of service as one of excellence.
Social worker
Combined Building Housing Consultant
Juana Diaz, Villalba, PR
01.1990 - 01.1997
- Guide, manage problems of neighborhood relationships and health
- Responsible for offering educational talks and coordinative social activities
- Responsible for establishing residents' meeting in order to make them participate in the coordination of activities
- Establish a questionnaire with the purpose of measuring needs in the community
- Prepare workshops on care, responsibilities and the importance of visits from relatives of the elderly
- Maintain communication with relatives of elderly residents
- Perform recreational and educational activities
- Coordinate health resources with the community.
Social Worker
Hogar CREA
Ponce, PR
01.1989 - 01.1990
- Responsible for planning and offering educational workshops in the communities; identified social problems, counseling and modifying reeducation behavior
- Offer individual guidance, coordinate medical appointments and evaluate participant possibilities of the BREGA Program
- Achieve the identification of communities with high risks in the use of controlled substances, to offer prevention workshops.
Education
Bachelor of Science - Social Work
Universidad Interamericana De Puerto Rico
Cupey, PRSkills
- Social Work
- Geriatric Care
- Alzheimer's Care
- Personal Grooming
- Recreational Therapies
- Empathy
- Communication
- Workshop Facilitation
- Supportive Counseling
- Case Management
- Crisis Intervention
- Domestic Violence
- Child Welfare
- Parent Education
- Community Outreach
- Neighborhood Problem Solving
- Health Education
- Coordination
- Needs Assessment
- Workshop Planning
- Substance Abuse Prevention
- Risk Assessment
- Behavior Modification
- Counseling
- Medical Appointment Coordination
- BREGA Program Evaluation
- Therapeutic Recreation
- Early Literacy
- Drug Screening
- Gender Roles
- Criminal Procedure
- Loss Management
- Suicidal Behavior Identification and Management
- Child Sexual Abuse Intervention and Prevention
- Conflict Management
- Mental Health Patient Regulation and Processes
- Suicide Prevention
- Work Missions
- Customer Relationship Management
- Data Collection
- Technical assistance
- Service planning
- Client Confidentiality
- Intervention Planning
- Applied Behavioral Analysis
- Crisis Assessment
- Case Documentation
Missions
- Venezuela
- Dominican Republic
- Haiti, "New Generation Haiti"
Personal Information
Title: SOCIAL WORKER
Languages
English
Professional
Spanish
Professional
Timeline
Support Specialist
Childrens Board Family Resource Center
05.2022 - Current
Production Team Leader
Personnel Services-Custom Cable
01.2020 - 03.2022
Social Worker
The House of Veteran
01.2015 - 01.2018
Social Worker
CDE Development, Inc.
01.2014 - 01.2015
Examiner
Engineering Examination Services
01.2009 - 01.2011
Intaker Admissions Department Behavioral Health
Metropolitan Hospital Dr. Tito Mattei
01.2009 - 01.2010
Social worker
Department of the Family
01.2007 - 01.2008
Social worker
Even Star Family Program
01.2004 - 01.2005
Supervisor
Department of Correction, Government of Puerto Rico (OSAJ)
01.1997 - 01.2003
Social worker
Combined Building Housing Consultant
01.1990 - 01.1997
Social Worker
Hogar CREA
01.1989 - 01.1990
Bachelor of Science - Social Work
Universidad Interamericana De Puerto Rico
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