Noella McQueen
Gresham
Summary
Dynamic and personable professional with extensive experience at Costco Wholesale, excelling in customer service and team collaboration. Proven ability to enhance customer satisfaction through effective communication and problem-solving. Highly organized, with a strong focus on inventory management and training new staff, ensuring operational excellence and a positive shopping experience.
Overview
7
7
years of professional experience
Work History
Front End SIT
Costco Wholesale
Portland
07.2025 - Current
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Identified needs of customers promptly and efficiently.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Assisted with customer requests and answered questions to improve satisfaction.
- Maintained updated knowledge through continuing education and advanced training.
Night Merchandiser
Costco Wholesale
Portland
07.2024 - Current
- Stocked merchandise on shelves to maintain product availability and visibility.
- Organized product displays to enhance customer engagement and shopping experience.
- Managed inventory levels by conducting regular stock assessments and adjustments.
- Collaborated with store management to ensure timely product replenishment and placement.
- Trained new team members on merchandising standards and best practices.
- Monitored stock levels at end of shift and reported shortages or overages accordingly.
- Stocked pallets throughout shift to keep warehouse clean, maintained and organized.
- Assisted customers with product, promotion, and policy information.
Front End Cashier
Costco Wholesale
Portland
10.2022 - 06.2024
- Handle cash, credit, and gift card payments while ensuring security protocols are followed.
- Maintain cleanliness and organization of checkout area to enhance customer experience.
- Train new cashiers on operating systems and customer service standards effectively.
- Packed and bagged products according to customer preferences.
- Verified customer purchases with valid identification.
- Cross-checked price tags against scanned items to ensure accuracy of total purchase amount.
- Helped with purchases and signed customers up for rewards program.
Front End Assistant
Costco Wholesale
Portland
05.2021 - 10.2022
- Assisted in training new staff members on basic front end operations.
- Collaborated with other departments within the organization on various tasks.
- Greeted customers and provided assistance with inquiries.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Supported promotional activities by discussing them with members.
Volunteer
HOPE Food Pantry
Oregon City
01.2021 - 08.2021
- Assist with food intake - weighing, checking expiration dates, organizing pantry.
- Assist with packing dry and canned goods into boxes for families.
Volunteer Coach
David Douglas Soccer Club
Portland
07.2018 - 04.2019
- Assisted coaches and camp manager with organization of drills, games and equipment.
- Participated in drills and games with youth campers.
- Monitored youth campers during restroom and water breaks.
Varsity Soccer Team Manager
David Douglas High School
Portland
08.2018 - 10.2018
- Assisted coach with organization of practice drills and equipment.
- Tracked statistics on individual players and for the team as a whole.
Education
High School Diploma -
David Douglas High School
Portland, OR06.2021
Skills
- Able to listen and follow directions
- Collaborative
- Organized
- Personable
- Reliable
- Effective communication
- Task prioritization
Awards
Nominated for Oregon Music Ambassadors, 2019
Languages
- English
- American Sign Language
Activities
David Douglas High School, Portland, OR, 09/17, present, DDHS Varsity Soccer Athlete, DDHS Concert Choir, DDHS Troubadours
Timeline
Front End SIT
Costco Wholesale
07.2025 - Current
Night Merchandiser
Costco Wholesale
07.2024 - Current
Front End Cashier
Costco Wholesale
10.2022 - 06.2024
Front End Assistant
Costco Wholesale
05.2021 - 10.2022
Volunteer
HOPE Food Pantry
01.2021 - 08.2021
Varsity Soccer Team Manager
David Douglas High School
08.2018 - 10.2018
Volunteer Coach
David Douglas Soccer Club
07.2018 - 04.2019
High School Diploma -
David Douglas High School
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