Noellani Wilkerson
Bronx ,NY
Summary
Security professional with thorough understanding of implementing and maintaining security protocols. Known for reliability, flexibility in adapting to dynamic environments, and strong focus on collaborative efforts to achieve results. Adept in surveillance, incident response, and conflict resolution, bringing balanced approach to team alignment and operational efficiency.
Results-driven hospitality professional with strong track record in providing exceptional client services in spa setting. Known for creating welcoming environment and efficiently managing scheduling and appointments. Focused on team collaboration and achieving high client satisfaction, with flexible approach to meet changing needs.
Overview
5
5
years of professional experience
Work History
Security Officer
FJC Securities Services
3030 3rd Avenue
08.2023 - Current
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Maintained a safe environment for employees and visitors through continuous risk assessment and threat analysis.
- Improved overall security by conducting regular patrols and monitoring surveillance systems.
Receptionist
The Hongkong and Shanghai Hotels
700 5th Ave
09.2022 - 06.2023
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Maintained cleanliness of reception area, contributing to an inviting atmosphere for guests.
- Escorted clients to spa areas, treatment rooms, and offices.
- Kept calendar with scheduled appointments and scheduled massage therapists for appropriate treatments and time slots.
- Learned details of types of treatments and procedures in order to answer questions from spa guests.
- Consistently kept reception area clean and tidy and maintained presence at desk area.
Barista
Starbucks
152 W 45th Street New York NY 10036
04.2020 - 06.2022
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Cleaned counters, machines, utensils, and seating areas daily.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
- Controlled line and crowd with quick, efficient service.
- Maintained regular and consistent attendance and punctuality.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
Education
Graduate Certificate - Radiology
City Tech
300 Jay StHigh School Diploma - Fashion Design
HighSchool of Fashion Industries
225 24th Street06.2022
Skills
- Transaction reconciliation
- Appointment scheduling
- Telephone support
- Patience and composure
- Reservations coordination
- Front desk management
- Report writing
- Incident reporting
- General security
- Surveillance
- Time management
- Team player
- Attention to detail
- Friendly and outgoing
Education
true
Personal Information
Timeline
Security Officer
FJC Securities Services
08.2023 - Current
Receptionist
The Hongkong and Shanghai Hotels
09.2022 - 06.2023
Barista
Starbucks
04.2020 - 06.2022
Graduate Certificate - Radiology
City Tech
High School Diploma - Fashion Design
HighSchool of Fashion Industries