Noelle A Mageo
Burien
Summary
Skilled team player with strong background in Program and Operations management environments. Works well independently to handle assignments and always ready to go beyond essential assignments and duties. Quick learner with great computer abilities. Reliable team member accustomed to taking on challenging tasks. Seeks out opportunities to go beyond basics that will positively impact the team. Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance. Detailed Client Service Associate known for having great organizational skills. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued. Results-driven Business Office Manager known for productivity and efficient task completion. Specialize in financial management, operational oversight, and team leadership. Excel in problem-solving, communication, and organization to ensure smooth office operations and staff coordination.
Overview
11
11
years of professional experience
Work History
Business Office Manager
Normandy Park Senior Living
09.2024 - Current
- Overseeing daily office operations and procedures
- Managing office budgets and financial records
- Coordinating with other departments to ensure smooth workflow
- Supervising administrative staff and providing training as needed
- Implementing and maintaining office policies and procedures
- Handling correspondence, phone calls, and scheduling meetings
- Ensuring compliance with company policies and regulations
- Managing office supplies and inventory
- Assisting in the preparation of reports and presentations
- Preparing and sending invoices to clients
- Tracking payments and managing accounts receivable
- Reconciling billing discrepancies and resolving client inquiries
- Maintaining accurate billing records and documentation
- Generating financial reports related to billing activities
- Coordinating with other departments to ensure accurate billing information
- Updating client accounts and billing information as needed
- Ensuring compliance with billing policies and procedures
- Monitoring and following up on overdue accounts
- Processing employee payroll accurately and on time
- Maintaining payroll records and employee data
- Ensuring compliance with tax laws and regulations
- Handling payroll inquiries and resolving discrepancies
- Preparing and distributing paychecks or direct deposits
- Generating payroll reports for management review
- Managing benefits deductions and contributions
- Staying updated on payroll best practices and legal requirements
- Recruiting and onboarding new employees
- Managing employee records and documentation
- Handling employee relations and conflict resolution
- Administering benefits and compensation programs
- Ensuring compliance with labor laws and regulations
- Organizing training and development programs
- Promoting a positive workplace culture and environment
Program Manager/Office Manager
American Samoa Health Department
Tafuna
11.2020 - 08.2024
- Oversee employee onboarding and offboarding, training, and scheduling
- Track and review project documentation and reporting
- Monitor program's growth to meet contract and organizational goals and objectives
- Monitor expenditures and inventory usage to meet targets with minimal waste and under-budget costs
- Oversee day-to-day operations and assisted in challenge resolution to reduce potential downtime
- Draft reports to inform senior decision-makers and guide operational strategy
- Achieved department targets with strategic resource allocation and schedule management
- Manage employee performance through disciplining, coaching, and counseling
- Direct work of multiple teams and assisted with meeting specific team project goals
- Purchasing, process, tracking, and receiving all office inventory
Operations Manager
American Samoa Health Department
Tafuna
09.2018 - 08.2024
- Monitored processes, identified gaps and resolved operational issues to correct organizational deficiencies
- Provided daily direction for operations staff based on current priorities
- Proposed and implemented operational changes with minimal disruption
- Taught employees to problem-solve independently and meet targets through successful training programs
- Established staff objectives, monitored performance and coached individuals to achieve strong results
- Used forecasting data to prepare daily work assignments, delegate tasks and expertly meet business demands
- Supervised daily operations by recommending improvements, noting areas for concern and rewarding exceptional results
- Built relationships with vendors and monitored supply chain to spot and correct deficiencies
- Oversaw daily operations with practiced eye, focusing on efficiency, team collaboration and process improvements
- Managed daily operations and monitored activities to guarantee compliance with SOPs and safety regulations
- Resolved problems, provided open communication and recommended discipline and terminations
- Supported HR initiatives by connecting with employees and actioning staff feedback
- Collaborated with finance personnel to foster streamlined accounts payable, accounts receivable and payroll processes
- Increased employee job satisfaction with hands-on, motivational approach
- Monitored and adjusted staff schedules based on changing operational demand
EOC Health Liaison/COVID-19 Senior Data Technician
American Samoa Department of Health
02.2020 - 05.2023
- Entered data and managed COVID-19 positive case line list
- Conducted data analysis for daily situational reports presented to governmental and senior decision-makers for strategic response
- Monitored all sentinel site line list entries and address and correct errors, missing information and missing hard copy source documents
- Create and update COVID-19 dashboard used by senior data technicians to create trend charts and tables tracking prevalence, case numbers per day, and/or COVID related deaths
- Prepare Power Point presentations for daily COVID-19 Task Force briefings, attended by the Governor, Lieutenant Governor, cabinet members, and other senior government and private sector officials
- Liaised for the Department of Health in the Emergency Operations Center (EOC), collaborating with other government agencies in rolling out emergency response tasks and requests, throughout various public health responses including but not limited to COVID19 pandemic, local Measles outbreak, and natural disasters
DOH Emergency Response Liaison
American Samoa Government
Tafuna
03.2019 - 08.2021
- Answering phone calls from the community regarding public health responses, public health services, and clinic hours.
- Directing calls to appropriate parties and extensions.
- Operating and managing CB radio for radio transmissions to and from the command post, from all active response sites and staff.
- Ensure prompt receipt of incoming transmissions, as well as actioning of requests, directives, and reports funneling into the Command Post over the CB Radio.
- Managing handheld radio distribution and retrieval at the end of the day to response teams and staff.
- Managing Command Post equipment and supplies inventory.
- Monitor the daily, weekly, and monthly call center staff schedule, provided by the Command Post Operations Manager, for shift coverage and swaps as needed.
- Maintaining the cleanliness of the Command Post.
- Created reports to monitor progress on projects and initiatives.
- Maintained positive working relationship with fellow staff and management.
- Responded promptly to queries from customers or other stakeholders regarding services provided.
- Collaborated with senior management to identify areas of improvement within existing systems or strategies.
- Developed and maintained effective relationships with internal and external stakeholders.
Senior Data Intake Specialist
American Samoa Department of Health
Tafuna
11.2013 - 09.2018
- Transferred data from hard copy formats into computer files and database systems
- Created comprehensive Excel spreadsheets to organize large datasets
- Transferred data from hard copy to computer files and database systems
- Entered data by inputting alphabetic and numeric information using established procedures
- Typed information and data provided by clients, verifying data integrity and completeness for recordkeeping accuracy
- Verified data inputs against internal quality standards and industry regulations
- Compiled, sorted and verified accuracy of data before entry
- Compared the digital data with source documents to identify and correct data entry errors
- Tracked data entry operations and errors with daily logs and monthly reports
- Sorted and filed documents using alphabetical or numeric parameters as determined by projects
- Revised, tracked and updated data in program computer system
- Converted paper files into electronic formats using computer or database systems
- Selected materials needed to complete work assignments
- Adhered to strict data confidentiality policies to keep information secure
- Compiled, sorted and verified the original documents prior to data entry
- Stored completed documents in appropriate locations
- Assisted with administrative tasks and special projects during staff shortage or busy periods
- Evaluated the source paperwork for each project to locate important pieces of information such as patient information and demographics
- Located and corrected data entry errors
Education
Business -
Liberty University
Lynchburg, VACivil Engineering Technology -
American Samoa Community College
Mapusaga, ASSkills
- Process improvement
- Program Administration
- Schedule management
- Team building and leadership
- Customer service
- Budgeting and cost control
- AR/AP management
- Onboarding Process
- Payroll processing
- Invoicing and billing
- Staff management
- Staff training
- Data management
- Operations oversight
- Assignment delegation
- Performance optimization
- Office operations
- Employee onboarding
- Accounts receivable
- Vendor management
- Payroll administration
- Effective communication
- Account reconciliation
- Office inventory oversight
- Office administration
- Administrative support
- Spreadsheet and database creation
- Office management
- Payroll management
- Expense reporting
- Vendor engagement
- Report and document preparation
- Documentation and control
- Document management
- Teamwork and collaboration
- Shift scheduling
- Problem-solving abilities
- Verbal and written communication
- Professionalism
Additional Information
Proficiency in Microsoft Office, Proficient in Google Suite, 50 WPM Typing, Basic Knowledge in National Incident Management Systems and Incident Command System, 5 years' experience in public health response and shift lead in Public Health Command Post
References
- Raminder Nijjar, Executive Director, Normandy Park Senior Living, 206-241-0821, rnijjar@normandyparkseniorliving.com
- Scott Anesi, Chief Executive Officer, Lyndon B. Johnson Medical Center, 684-256-8163, scott.anesi@doh.as
- Benjamin Sili, Program Director, Emergency Preparedness & Response Division, American Samoa Department of Health, 684-699-8680, bensili@doh.as
Languages
- English
- Samoan, Native
References
References available upon request.
Timeline
Business Office Manager
Normandy Park Senior Living
09.2024 - Current
Program Manager/Office Manager
American Samoa Health Department
11.2020 - 08.2024
EOC Health Liaison/COVID-19 Senior Data Technician
American Samoa Department of Health
02.2020 - 05.2023
DOH Emergency Response Liaison
American Samoa Government
03.2019 - 08.2021
Operations Manager
American Samoa Health Department
09.2018 - 08.2024
Senior Data Intake Specialist
American Samoa Department of Health
11.2013 - 09.2018
Business -
Liberty University
Civil Engineering Technology -
American Samoa Community College
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