Noelle Assanga

Microsoft

11.2020 - Current

Responsible for Assisting customers with complex Linux related issues affecting their VM on Azure.
Provided security consulting on complex issues related to data access and integrity in relation to server migrations from legacy security domain to new environment.
Assisted customers in resolving issues stemming from security risks from an OS perspective.
Working knowledge of security policies and government regulations pertaining to information security.
Troubleshooting issues with SUSE and RHEL clusters within Azure.
Coordinate and perform knowledge transfer to enhance skills and improve productivity.
Edit and improve knowledge base articles with information on resolved incidence, troubleshooting scenarios and helpful tips to ease the day-to-day tasks of an administrator.
Build reports and host meetings to discuss critical breakdowns, possible root causes and proactive measures.
Troubleshoot and resolve multiple OS and apps-based issues daily to ensure and maintain stable production environment, aligned with the production stability initiative.
On-call production and application client support on high priority issues affecting end users hence impacting business.
Improved on the ticket handling process using DfM which helped in reducing missed SLA’s by 20%.
Troubleshoot and resolve issues in customer’s environment running SUSE, Red hat and other flavors of Linux.