Noelle Bernier
South Kingstown,RI
Summary
Knowledgeable housekeeping management professional familiar with hotel operations, cleaning procedures and health and safety regulations. Highly qualified Housekeeping Supervisor offering 4 years of hospitality experience. Hands-on manager and team leader dedicated to providing high-quality, efficient housekeeping operations in support of all guest needs. To seek and maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
13
13
years of professional experience
Work History
Team Member
Shepherds Run
Wakefield, RI
05.2024 - Current
- Implemented efficient workflows, reducing wait times during peak service hours.
- Collaborated with team members to ensure smooth daily operations and customer satisfaction.
- Trained new staff on operational procedures and customer service best practices.
- Monitored inventory levels and assisted in stock management to optimize supply flow.
- Assisted in maintaining cleanliness and organization of work areas for safety compliance.
- Contributed to team meetings by providing feedback on process improvements and challenges faced.
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Contributed to team success by completing jobs quickly and accurately.
- Maintained a productive, efficient approach to all tasks.
- Addressed and resolved customer complaints in a polite and professional manner.
- Increased customer satisfaction with prompt and accurate responses to inquiries, addressing concerns, and resolving issues.
- Trained new team members by relaying information on company procedures and safety requirements.
Housekeeping Supervisor
Holidays Inn
Saunderstown, RI
06.2021 - 05.2024
- Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
- Conducted regular room inspections to verify compliance with housekeeping standards.
- Allocated housekeeping staff to shifts and room blocks based on their skills.
- Regularly monitored employees’ adherence to hotel policies and procedures, ensuring consistent application of brand standards across the department.
- Resolved guest complaints to enhance satisfaction and build trust.
- Coordinated with front desk staff to promptly address guest concerns, fostering exceptional customer service.
- Conducted regular inspections to ensure quality control and consistent adherence to hotel standards.
- Restocked guest room supplies to ensure availability for each stay. such as facial tissues for personal touch with every job.
- Developed and maintained comprehensive a comprehensive inventory system to track equipment and supplies.
- Monitored staff performance and provided feedback to drive productivity.
House Cleaner
SRI Cleaning, Inc
South Kingstown, RI
07.2013 - 06.2021
- Disinfected and mopped bathrooms, ensuring sanitary conditions for guests and staff.
- Achieved spotless surfaces through thorough dusting, sweeping, vacuuming, and mopping, enhancing overall cleanliness.
- Mopped hardwood, laminate, ceramic, vinyl, glass and wood surfaces.
- Maintained a safe working environment by properly using cleaning products and equipment, reducing risk of accidents.
- Organized tasks efficiently, prioritizing workload according to client preferences and property requirements.
- Delivered customized cleaning solutions based on specific property layouts and homeowner preferences, resulting in tailored experiences that met unique needs.
- Maintained a safe working environment through proper use of cleaning products and equipment.
- Provided exceptional customer service through active listening, problem-solving abilities, and clear communication skills.
Education
High School Diploma -
South Kingstown High School
Wakefield, RI06-2015
Skills
- Housekeeping knowledge
- Cleaning and sanitation
- Health and safety compliance
- Chemical Handling
- Guest Relations
- Customer Service
- Client support-focused
- Team collaboration
- Shift coordination
- Department coordination
- Workload prioritization
- Critical thinking
- Problem-solving
- Peer feedback
- Positive attitude
- Attendance tracking
Timeline
Team Member
Shepherds Run
05.2024 - Current
Housekeeping Supervisor
Holidays Inn
06.2021 - 05.2024
House Cleaner
SRI Cleaning, Inc
07.2013 - 06.2021
High School Diploma -
South Kingstown High School