Noelle Duprey
Randolph,VT
Summary
Proven track record in hospitality, demonstrated at Chez Henri, where I enhanced customer satisfaction through exceptional service and upselling techniques. Skilled in both communication and customer service, I efficiently managed high-volume events and collaborated effectively with teams to exceed service goals. Achieved significant improvements in guest experiences by leveraging professional and courteous interactions.
Overview
21
21
years of professional experience
Work History
Housekeeper
Self-employeed
10.2022 - Current
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
Server/Bartender, Winter Seasonal
Chez Henri
12.2018 - Current
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
Server
Chef's Market
04.2018 - 10.2022
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
Bartender
Mario Batali's Del Posto
03.2004 - 06.2006
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
Education
Bachelor of Arts - Elementary Education
Hunter College
New York, NY05-1993
Skills
- Excellent oral and written communication
- Customer service-focused
- Professional and courteous
Timeline
Housekeeper
Self-employeed
10.2022 - Current
Server/Bartender, Winter Seasonal
Chez Henri
12.2018 - Current
Server
Chef's Market
04.2018 - 10.2022
Bartender
Mario Batali's Del Posto
03.2004 - 06.2006
Bachelor of Arts - Elementary Education
Hunter College
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