Noelle Eback
Devils Lake,ND
Summary
Have spent the last 31 plus years in the fast pace retail industry. Gaining a vast knowledge and experience in Merchandising, Operation, Safety, Security, and People skills.
Overview
32
32
years of professional experience
1
1
Certification
Work History
Claims Supervisor
Walmart
09.2021 - 08.2022
- Supervisor of DSD and Reclamation departments.
- Process all Recalls per Company directive
- Ensure all donations and reclamations are processed correctly to prevent shrink
- Handled claims consistent with client and corporate policies, procedures, best practices and regulations.
- Managed store supplies and ordered needed supplies
- Equipment troubleshooting and handled all logs and equipment use in store.
- Monitored team performance, enforcing compliance with corporate claims processes and procedures.
Reclamation Specialist and Claims Associate
Walmart
05.2020 - 09.2021
- Inspected materials to determine appropriate placements for repurposing or disposal.
- Operated forklifts, pallet jacks or front-end loaders to load bales, bundles or other heavy items onto trucks for shipping to smelters or other recycled materials processing facilities.
- Processed all food Donations
- Checked in Vendors and Truck deliveries
- Worked daily reports and paper work to ensure finalized copies match.
- Used Hand helds, Computers, printers daily.
Department Manager
Walmart
05.2017 - 05.2020
- Managed inventory and receiving operations to maintain optimal stock levels and meet expected demands.
- Communicated with managers of other departments to maintain transparency.
- Worked actively with management team to create daily and weekly sales plans based on weekly sales trends.
- Created and enforced department policies, procedures and standards to establish productivity and quality.
- Partnered with merchandising team to plan and execute floor moves, merchandise placement, and overall sales set-up.
- Motivated associates to consistently deliver effective selling behaviors through coaching and recognition.
- Developed and implemented useful inventory management strategies to maximize sales and reduce costs.
- Leveraged data and analytics to make informed decisions and drive business improvements set by Store Manager.
Invoice Associate
Walmart
11.2015 - 04.2017
- Processed invoices and payments in line with company policies and procedures.
- Entered invoice data into company's invoicing system to enable proper tracking and record keeping.
- Verified vendor accounts by reconciling monthly statements and related transactions.
- Compiled and submitted weekly and monthly reports to management for review.
- Investigated and resolved invoicing discrepancies to maintain good vendor relations.
- Worked outstanding invoices to correct and submit to Home Office for payment.
- Reviewed daily reports to find and capture Shrink.
- Maintained and ordered need store supplies
- Trouble shooted equipment, submitted in system for repairs and replacement of store equipmen. Printers, fax machines, TC 70s, Geminis, and Phone systems.
Personnel Associate
Walmart
04.2013 - 11.2015
- Assisted with writing job postings and job descriptions for boards.
- Pre-screened resumes prior to sending to corporate hiring managers for consideration.
- Developed and implemented onboarding and orientation programs for new employees.
- Collaborated with managers to identify and address employee relations issues.
- Partnered with departmental managers to ascertain hiring needs and subsequently provide candidate recommendations.
- Improved office efficiency by effectively
- managing internal communications and correspondence.
- Maintained Accident Files for the store
-
- Improved organizational filing systems for confidential employee records, resulting in improved accessibility and efficiency.
- Completed human resource operational requirements by scheduling and assigning employees.
- Administered employee benefits programs and assisted with open enrollment.
- Created and delivered HR training sessions to staff, managers and executives.
Asset Protection Manager
Walmart
11.2007 - 03.2013
- Controlled reduction of loss inventory by protecting company assets.
- Wrote reports for internal and external crime, burglary, or theft.
- Background-checked potential investors, partner companies and employees and drafted reports of findings.
- Built cross-functional relationships with business partners to reduce losses.
- Participated in securing special projects to aid division with better practice delivery.
- Reviewed tracking system information to uncover and successfully pursue over $20 in overcharged claims.
- Monitored paperwork procedures to prevent error-related losses.
- Trained loss prevention staff, retail managers and store employees on loss control and prevention measures.
- Monitored store surveillance cameras to detect suspicious behavior.
- Created and maintained records of security incidents and investigations.
- Supervised surveillance, detection and criminal processing related to theft and criminal cases.
- Performed thorough cash audits and deposit investigations.
- Collaborated with law enforcement to report crime and suspicious activity.
- Worked closely with law enforcement in investigating and solving theft and fraud cases.
- Self-motivated, with a strong sense of personal responsibility.
Assistant Manager
Walmart
09.2005 - 11.2007
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Mentored team members to enhance professional development and accountability in workplace.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Created employee schedules to align coverage with forecasted demands.
- Developed strategy to increase sales and drive profits.
- Reviewed sales and gross profit report to assess company efficiency.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
Support Manager
Walmart
08.2000 - 09.2005
- Set priorities and problem-solved workflow issues to maintain rapport with customers and managers.
- Monitored employee and customer interactions to assess quality of service.
- Provided technical support to customers, troubleshooting technical issues and providing solutions.
- Developed and implemented procedures for responding to customer inquiries and resolving technical issues.
- Prepared agendas and took notes at meetings to archive proceedings.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Leveraged data and analytics to make informed decisions and drive business improvements.
General Merchandise Supervisor
Walmart
11.1990 - 08.2001
- Monitored inventory levels and made necessary adjustments to maximize sales and profits.
- Developed and implemented successful strategies to increase sales and profits.
- Reviewed customer feedback to identify trends and improve product selection.
- Implemented daily operating procedures to keep store clean, adequately stocked, and well-organized.
- Trained team members in successful strategies to meet operational and sales targets.
- Walked through department multiple times each shift to evaluate and correct issues such as cleaning and stock replenishment needs.
- Marked-down clearance items and relocated merchandise to proper store areas.
- Mentored new sales associates to contribute to store's positive culture.
- Kept close eye on department employees and customers to assess theft risks and maintain loss prevention goals.
- Researched issues to obtain appropriate answers to customer inquiries.
Education
Some College (No Degree) - General Studies
Bismarck State College
Bismarck, NDSkills
- Customer Retention
- Customer Needs Assessments
- Expense Control
- Claims Understanding
- Claims Analysis
- Incident Management
- Personnel Training
- Organization and Planning
- Procedure Implementation
- Performance Monitoring
- Quality Assurance
- Claims Auditing
- Job Assignments
- Team Meetings
- Inputting Claims
- Interviewing Techniques
- Compliance Requirements
- Excellent Team Leadership
- Report and Records Review
- Corporate Systems
- Securities Safekeeping
- Red book investigation
- Store Inventory Leader
- Safety and Accident Processes
- Interviewing potential Hires
- Evaluations
- CCTV
Certification
I have completed several training courses and programs. I have also received training through their CBL computer training courses.
Asset Protection Manager of the Region, and Store Associate of the month several times.
Based on my performance and goals reached, in high volume apprehension, and Inventory results, along with Accident reduction, in my store.
I was named Asset Protection Manager of the Region.
I have been Associate of the Month several times, based on my area's performance.
Timeline
Claims Supervisor
Walmart
09.2021 - 08.2022
Reclamation Specialist and Claims Associate
Walmart
05.2020 - 09.2021
Department Manager
Walmart
05.2017 - 05.2020
Invoice Associate
Walmart
11.2015 - 04.2017
Personnel Associate
Walmart
04.2013 - 11.2015
Asset Protection Manager
Walmart
11.2007 - 03.2013
Assistant Manager
Walmart
09.2005 - 11.2007
Support Manager
Walmart
08.2000 - 09.2005
General Merchandise Supervisor
Walmart
11.1990 - 08.2001
Some College (No Degree) - General Studies
Bismarck State College
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