Microsoft Office Suite Certification Expires 12/2024
Noelle Enriquez
Office Manager
Summary
Office Manager with noted experience in administrative management. I have the ability to handle multiple projects simultaneously with a high degree of accuracy. Professionally, I have a niche with my interaction with customers. I offer proper verbal communication, writing and time management skills. I am ready to tackle any responsibility with a professional and pleasant demeanor and attitude.
Overview
18
18
years of professional experience
8
8
years of post-secondary education
Work History
Office Manager/Personal Assistant to the Owner
Snus Inc.
Upland, CA
01.2012 - 01.2023
- Welcomed office visitors and alerted staff to arrivals of scheduled appointments.
- Delivered clerical support by handling range of routine and special requirements.
- Managed multiple tasks and met time-sensitive deadlines.
- Interacted with customers by phone, email, or in-person to provide information, and to resolve customer problems and complaints.
- Completed clerical tasks such as filing, copying, distributing mail, accounts payable & receivable, answering & directing incoming/outgoing calls, and notetaking.
- Submitted employee payroll documentation weekly to avoid errors and kept employees paid accurately and on time.
- Scheduled and coordinated travel arrangements and itinerary for CEO.
- Ordered office supplies and kept office stocked with needed resources to operate smoothly.
- Monitored security to help maintain equipment, data and information safety.
- Managed daily data entry and kept clerical information accurate and up-to-date (Microsoft Office Suite).
- Organized events and meetings to maximize capacity and keep event venues running smoothly.
- Greeted arriving visitors, determined nature and purpose of visit and directed individuals to appropriate destinations.
- Screened personal and business calls and directed to appropriate party.
- Created purchase orders and tracked invoices to avoid missed or delayed shipments.
House Manager
Mark McGrath
Newport Beach, CA
01.2007 - 12.2010
- Scheduled and coordinated staff meetings to discuss policies, procedures and goals.
- Inspected stock to identify shortages, replenish supply and maintain consistent inventory.
- Recruited, hired and trained housekeeping, and landscaping staff to maintain competent workforce.
- Maintained professional demeanor by staying calm when addressing unhappy or angry guests of owner.
- Collaborated with chefs to create seasonal menus and nutritional meals for owner and guests, and all special event menus.
- Developed special and unique events, including parties with over 100+ guest to small intimate gatherings with 50 or less guests.
- Managed administrative logistics of events planning, event booking, and event promotions.
- Coordinated florists, photographers, and musicians for events.
- Kept facilities clean and prepared party areas promptly for upcoming events.
- Completed accurate reports highlighting activities, revenue and any notable incidents.
Customer Service Manager
DotTV
Pasadena, CA
02.2005 - 02.2006
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
- Resolved customer complaints while prioritizing customer satisfaction and loyalty, along with taking ownership of customer issues and followed problems through to resolution.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Followed through with client requests to resolve problems.
- Assumed ownership over team productivity and managed work flow to meet or exceed quality service goals.
Education
Bachelor of Science - Social Psychology/Business
08.1998 - 06.2002
High School Diploma -
09.1992 - 06.1996
Skills
Multi-line phone proficiency
Office management
Customer/Client relations
Organization skills
Bookkeeping
Payroll and Accounts Payable/Receivable
Clear oral/written communication
Presentation design (Photoshop/PowerPoint)
Flexible and Adaptable
Business/Event Planning and Coordination
Software
Timeline
Office Manager/Personal Assistant to the Owner - Snus Inc.
01.2012 - 01.2023
House Manager - Mark McGrath
01.2007 - 12.2010
Customer Service Manager - DotTV
02.2005 - 02.2006
San Diego State University - Bachelor of Science, Social Psychology/Business
08.1998 - 06.2002
Upland High School - High School Diploma,
09.1992 - 06.1996