Noelle Enriquez

Work History

Snus Inc.

Upland, CA

01.2012 - 01.2023

Welcomed office visitors and alerted staff to arrivals of scheduled appointments.
Delivered clerical support by handling range of routine and special requirements.
Managed multiple tasks and met time-sensitive deadlines.
Interacted with customers by phone, email, or in-person to provide information, and to resolve customer problems and complaints.
Completed clerical tasks such as filing, copying, distributing mail, accounts payable & receivable, answering & directing incoming/outgoing calls, and notetaking.
Submitted employee payroll documentation weekly to avoid errors and kept employees paid accurately and on time.
Scheduled and coordinated travel arrangements and itinerary for CEO.
Ordered office supplies and kept office stocked with needed resources to operate smoothly.
Monitored security to help maintain equipment, data and information safety.
Managed daily data entry and kept clerical information accurate and up-to-date (Microsoft Office Suite).
Organized events and meetings to maximize capacity and keep event venues running smoothly.
Greeted arriving visitors, determined nature and purpose of visit and directed individuals to appropriate destinations.
Screened personal and business calls and directed to appropriate party.
Created purchase orders and tracked invoices to avoid missed or delayed shipments.

Mark McGrath

Newport Beach, CA

01.2007 - 12.2010

Scheduled and coordinated staff meetings to discuss policies, procedures and goals.
Inspected stock to identify shortages, replenish supply and maintain consistent inventory.
Recruited, hired and trained housekeeping, and landscaping staff to maintain competent workforce.
Maintained professional demeanor by staying calm when addressing unhappy or angry guests of owner.
Collaborated with chefs to create seasonal menus and nutritional meals for owner and guests, and all special event menus.
Developed special and unique events, including parties with over 100+ guest to small intimate gatherings with 50 or less guests.
Managed administrative logistics of events planning, event booking, and event promotions.
Coordinated florists, photographers, and musicians for events.
Kept facilities clean and prepared party areas promptly for upcoming events.
Completed accurate reports highlighting activities, revenue and any notable incidents.

DotTV

Pasadena, CA

02.2005 - 02.2006

Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
Resolved customer complaints while prioritizing customer satisfaction and loyalty, along with taking ownership of customer issues and followed problems through to resolution.
Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
Followed through with client requests to resolve problems.
Assumed ownership over team productivity and managed work flow to meet or exceed quality service goals.