Summary
Overview
Work History
Education
Skills
Timeline
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Noelle Faulkner

Franklinton,NC

Summary

Organized and resourceful employee excelling at high productivity and efficient task completion. Skilled in inventory management, and customer service. Proficient at communication, teamwork, and problem-solving to enhance customer satisfaction.

Overview

3
3
years of professional experience

Work History

Aldi Lead Store Associate

Aldi
Henderson, NC
10.2023 - Current
  • Assisting management in leading a team of employees, utilizing POS systems, managing payroll, and performing store leadership tasks.
  • Supervised team of associates to ensure customer satisfaction.
  • Created weekly schedules for store personnel based on business needs.
  • Utilized POS systems for tracking sales data, returns, refunds.
  • Counted cash, made change, and stored coupons to keep organized and balanced cash register drawer.
  • Processed merchandise returns and exchanges for customers to refund payments, trade items, and offer store credit.
  • Managed inventory levels, ensuring optimal stock availability.
  • Cleaned shelves, counters and tables to maintain organized store.
  • Maintained records related to sales for store management.
  • Resolved customer complaints in a timely manner.
  • Trained new employees on company policies and procedures.

Customer Service Representative

Leadership Team Development Inc.
Raleigh, NC
10.2021 - Current
  • Part-time, quarterly events.
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
  • Presented existing and prospective customers with valuable service or product information to aid in decision-making.
  • Performed administrative tasks such as filing paperwork, updating databases and generating reports.
  • Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
  • Improved product knowledge on continuous basis to provide optimal service and achieve sales quotas.
  • Utilized Zendesk for customer inquiries.

Store Associate

Michaels
Wake Forest, NC
06.2022 - 01.2023
  • Stocked shelves and supplies and organized displays to focus customer attention on specific items.
  • Welcomed customers, offered to help locate items and suggested merchandise without being intrusive or pushy.
  • Issued receipts, refunds, credits or change due to customers.

Education

Associate of Applied Science - Integrative Health Science

American College of Healthcare Sciences
Portland, OR
04-2025

High School Diploma -

Franklinton High School
Franklinton, NC
06-2023

Skills

  • Team collaboration
  • Customer service
  • Computer literacy fundamentals
  • POS systems
  • Employee scheduling
  • Organizational skills development
  • Cash handling accuracy

Timeline

Aldi Lead Store Associate

Aldi
10.2023 - Current

Store Associate

Michaels
06.2022 - 01.2023

Customer Service Representative

Leadership Team Development Inc.
10.2021 - Current

Associate of Applied Science - Integrative Health Science

American College of Healthcare Sciences

High School Diploma -

Franklinton High School

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Noelle Faulkner