Noelle Hilton
Lehi,Utah
Summary
Dynamic professional with a proven track record, excelling in customer service and problem-solving. Recognized for enhancing team productivity and implementing strategic initiatives, I leverage strong communication skills and meticulous attention to detail to foster client relationships and drive operational success. Adaptable and dedicated to achieving organizational goals.
Overview
2026
2026
years of professional experience
Work History
Client Service Representative
Clarity Skin
06.2022 - 05.2024
- Handled sensitive client information with discretion, ensuring confidentiality at all times.
- Delivered outstanding customer service by maintaining a professional demeanor during high-pressure situations.
- Managed incoming calls, providing prompt and accurate information to clients about products and services.
- Maintained accurate record-keeping with proactive attention to client information updates.
- Maintained detailed records of client interactions, allowing for better understanding of needs and preferences for future engagements.
- Enhanced client satisfaction by addressing inquiries and resolving issues promptly.
- Participated in regular meetings with management to discuss performance goals, strategies for improvement, and ongoing challenges faced by the team.
- Utilized active listening skills to identify customer needs and provide appropriate solutions.
Receptionist
Premier Plastic Surgery Group
05.2024 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Office Manager
Morgan and Presley Dental
04.2021 - 05.2022
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
- Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
- Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
Dental Assistant
Morgan and Presley Dental
01.2019 - 05.2022
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
- Maintained a clean and sterile work environment to prevent cross-contamination and infection.
- Sanitized trays, instruments, and surfaces for clean dental office setting and patient safety.
- Provided chairside assistance during examinations, improving dentist efficiency and patient satisfaction.
- Performed x-rays safely while adhering to radiation safety guidelines, ensuring high-quality diagnostic images for dentists'' evaluations.
- Prepared and arranged instruments, medications, and required materials for dental procedures.
- Successfully assisted dentist by performing four-handed dentistry and other chair-side duties.
- Documented patient dental health information, medical history, and vital signs for future reference.
- Assisted dentists, hygienists, and other personnel by handing appropriate tools and supplies needed for procedures.
- Explained treatment procedures and instructed patients on home care guidelines.
Department Specialist
Zions Bancorporation
- Improved department efficiency by streamlining processes and implementing new organizational systems.
- Carefully reviewed documentation regarding bankruptcies and foreclosures.
- Collaborated with cross-functional teams to develop innovative solutions addressing complex business challenges.
- Delivered exceptional customer service to internal clients by promptly addressing inquiries and resolving issues efficiently.
Regional Coordinator
Zions Bancorporation
05.2016 - 08.2017
- Created regional schedules for multiple bank locations.
- Championed diversity initiatives within the workplace, creating an inclusive environment that fostered collaboration and innovation among team members.
- Streamlined communication channels for increased efficiency within the region.
- Enhanced regional performance by implementing strategic initiatives and coordinating cross-functional teams.
- Collaborated closely with other Regional Coordinators to share best practices, optimize resource allocation, and drive overall company success.
- Led change management efforts during organizational restructuring, ensuring minimal disruption to daily operations within the region.
- Played an instrumental role in achieving company-wide objectives through effective leadership of regional teams and projects.
- Implemented data-driven decision-making processes for improved regional performance outcomes.
Head Teller
Zions Bancorporation
07.2015 - 05.2016
- Balanced cash drawers consistently at end-of-day without discrepancies, ensuring accuracy in all transactions processed throughout the day.
- Oversaw currency shipments and deposits while adhering to strict safety guidelines.
- Replenished ATM funds in empty canisters prior to validation process.
- Managed high-volume cash transactions daily, maintaining accuracy and efficiency under pressure.
- Assisted customers with account inquiries, resolving issues promptly to ensure satisfaction.
- Answered inquiries regarding checking and savings accounts and other related products.
- Developed strong rapport with customers by actively listening, addressing concerns promptly, and providing tailored solutions.
- Verified amount of cash in cash drawer against day's receipts, quickly identifying errors.
- Coordinated workflow among tellers, assigning tasks and monitoring performance for optimal efficiency during peak hours.
- Reduced errors in transactions with vigilant attention to detail and adherence to banking regulations.
Assistant Manager
Quilted Bear
10.2014 - 06.2015
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
Customer Service Representative
Health Equity
07.2013 - 10.2014
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Education
Some College -
Salt Lake Community College
Salt Lake City, UTHigh School Diploma -
Alta High School
Sandy, UT06.2013
Skills
- Training and mentoring
- Team building
- Strategy planning
- Expert communication
- Inventory oversight
- Promotions and specials
- Customer interactions
- Data entry expertise
- Document preparation
- File management
- Teamwork
- Customer service
- Problem-solving
- Attention to detail
- Problem-solving abilities
- Multitasking
- Insurance claims processing
- Organizational skills
- Telephone and email etiquette
- Active listening
- Adaptability and flexibility
- Relationship building
Timeline
Receptionist
Premier Plastic Surgery Group
05.2024 - Current
Client Service Representative
Clarity Skin
06.2022 - 05.2024
Office Manager
Morgan and Presley Dental
04.2021 - 05.2022
Dental Assistant
Morgan and Presley Dental
01.2019 - 05.2022
Regional Coordinator
Zions Bancorporation
05.2016 - 08.2017
Head Teller
Zions Bancorporation
07.2015 - 05.2016
Assistant Manager
Quilted Bear
10.2014 - 06.2015
Customer Service Representative
Health Equity
07.2013 - 10.2014
Department Specialist
Zions Bancorporation
Some College -
Salt Lake Community College
High School Diploma -
Alta High School
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