Noelle Jones
Las Vegas,Nevada
Summary
Accomplished behavioral health care manager with 16+ years of experience in youth mental health, education, program management, suicide prevention, crisis management, and management of comprehensive strategies and care plans in community development. Proficient in planning, overseeing, managing, and conducting resource allocation to provide innovative and expert resolutions while continually improving mission effectiveness and resource efficiency. Empathetic mental health professional with extensive experience providing crisis intervention, psychological evaluations and psychotherapy services to children, adolescents and adults. Expertise in PTSD, sexual assault and other trauma-related disorders. Understanding and compassionate professional committed to performing all duties in accordance with customary rules of ethics. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
11
11
years of professional experience
8
8
years of post-secondary education
Work History
Admissions Counselor
Desert Winds Hospital
08.2022 - Current
- Used advanced counseling skills and evidence-based practices to establish goals and treatment plans with patients.
- Documented psychiatric services and responses to treatment in patient case files.
- Presented case history material to review and discuss with other staff members.
- Consulted with and trained highly skilled mental health and medical staff.
- Trained in substance abuse, co-occurring disorders and effects of employment and housing issues on mental health.
- Provided therapeutic activities to children in in-patient hospital setting to support emotional expression and build connection.
- Counseled individuals, groups or families to help understand problems, deal with crisis situations and develop realistic action plans.
- Wrote reports on clients and maintained required paperwork.
- Collected information about individuals or clients using interviews, observational techniques and other assessment methods.
- Assisted clients with gaining insights, establishing clear goals and planning strategies to reach personal targets.
- Evaluated patients' goals, as well as mental and practical conditions, to develop individualized courses of treatment.
- Referred clients to other specialists, institutions or support services as necessary.
Admissions Counselor
Seven Hills Hospital
04.2022 - Current
- Used advanced counseling skills and evidence-based practices to establish goals and treatment plans with patients.
- Facilitated smooth discharge by encouraging and reassuring clients throughout transitions.
- Partnered in design of wellness psycho-education group series.
- Documented psychiatric services and responses to treatment in patient case files.
- Implemented and developed core counseling programs to meet each individual's specific and varying needs.
- Trained in substance abuse, co-occurring disorders and effects of employment and housing issues on mental health.
- Provided therapeutic activities to children in in-patient hospital setting to support emotional expression and build connection.
- Monitored conditionally released, mentally ill individuals found not guilty in criminal court cases.
- Counseled individuals, groups or families to help understand problems, deal with crisis situations and develop realistic action plans.
- Collected information about individuals or clients using interviews, observational techniques and other assessment methods.
- Compiled detailed client histories using intake forms, interviews and assessments to build complete picture for determining optimal therapeutic approaches.
- Evaluated patients' goals, as well as mental and practical conditions, to develop individualized courses of treatment.
- Referred clients to other specialists, institutions or support services as necessary.
- Identified indications of mental deficiency, abnormal behavior or maladjustment through direct observation.
Behavioral Health Care Manager
MINDOULA HEALTH
01.2021 - Current
- Conduct 50+ assessments weekly, develop treatment plans, and direct a multi-disciplinary treatment team in designing behavioral treatment plans that include short- and long-term objectives and behavioral interventions
- Facilitate 20+ members with behavioral health conditions post-hospitalization and follow up with subsequent care plans, reducing recovery time significantly
- Expedite transitional care coordination to members with behavioral health conditions and assess interventions with multiple clinical resources to ensure quality execution of behavior analytic duties
- Cultivate a cooperative relationship with PCPs to establish outpatient behavioral health treatment services and counseling, generating bi-weekly summarized feedback with detailed information pertaining to high behavior risk members
- Facilitate the fast connection of patients to needed resources by developing and implementing a resources manual for resources within surrounding communities
- Navigate weekly interactions with clients & monthly interaction with a psychiatrist to provide collaborative care to support depressed elderly patients, and decreased instances of suicide
- Collaborate with cross-functional departments to verify that members' health, safety, and welfare are assured while maintaining records for 25+ clients with 100% document integrity.
Suicide Prevention Case Manager
MINDOULA HEALTH
01.2020 - Current
- Developed and coordinated community resources with emphasis on medical, behavioral, violence prevention, and social services
- Assessed clients for risk and made quick evaluations based on safety plans and crisis intervention to ensure clients' safety
- Designed Individualized Service Plans that outlined client objectives and case manager interventions based on client assessment and revised these objectives when necessary to meet client needs
- Intervened on clients' need for medical benefits and community resources by evaluating client options for care, increasing access to aid to multiple clients
- Encouraged clients to develop work skills and participate in therapeutic activities that enhanced interpersonal skills and developed social relationships
- Acted as a liaison and advocate between member/family, physician, and facilities/agencies
- Enhanced clients were functioning within the community setting by linking to necessary services, monitoring those services, and collaborating with the service provider
- Provided DBT and CBT skills through weekly adolescent peer group (age group 12-24) 1 Therapy group (including 1-1 therapy) with 23 clients, equipping clients with strategies to manage challenges and triggers to reduce relapse and suicidal incidents.
Social Service Director
Life Care Center
06.2022 - 09.2023
- Developed and created programs and monitored effectiveness against individual participant needs.
- Oversaw staff development through in-depth trainings, workshops, seminars, and other learning opportunities.
- Referred families to shelters, legal resources, and educational programs.
- Developed and implemented variety of innovative policies and strategies to promote client self-sufficiency.
- Provided leadership, guidance and support to staff members.
- Monitored program performance and outcomes for successful delivery of services.
- Participated in community events to promote services and engage with public.
- Assessed community needs and identified resources for social and community service programs.
- Collaborated with community members to develop and implement service initiatives.
- Researched best practices and developed strategies to improve program outcomes.
- Established and maintained relationships with key stakeholders.
- Coordinated individual referrals to obtain community services, advocate for client needs and resolve roadblocks.
Residential Clinic Counselor
STAR BEHAVIORAL HEALTH GROUP
01.2019 - 01.2020
- Promoted and assisted clients with self-help skills in the area of eating, hygiene, and grooming
- Identified, discussed, and worked with clients to identify a variety of mental health and psychological issues
- Referred clients to outside resources and programs to assist with housing, financial stability, and health insurance
- Supported interdisciplinary team to provide counseling and behavioral health information and programming to clients and the community
- Maintained clinical files through EMR and completed daily documentation and paperwork regarding participating individuals
- Encouraged client's interaction and socialization with other peers while providing feedback on appropriate behavior
- Promptly responded to crises when severe mental health and behavioral issues occurred
- Conducted 9-10 therapy groups weekly to tackle parenting, domestic violence, substance abuse, and newly released felons to allow coping and integration into the community
- Supported neutral Supervised visits with parents.
Lead Teacher
THE EARLY YEARS PRESCHOOL
01.2018 - 01.2020
- Developed and fostered a positive social-emotional and learning environment
- Collaborated with teachers on curriculum development, classroom management, and best practices for supporting student's mental health needs
- Utilized classroom behavioral data to continuously learn how to create the best social, emotional classroom.
Center Director
LITTLE PEOPLE SCHOOL
01.2017 - 01.2018
- Identified and provided support to students, families, and campuses to overcome barriers that interfere with learning through the use of assessment, counseling, consultation, and coordination of school and community resources
- Provided teachers with social-emotional training on how to effectively support the whole child
- Facilitate family workshops on child/adolescent development, stress reduction, safety, and mental health
- Developed risk/developmental assessment guidelines with the support of clinical mental health staff to create a service referral process for students.
Lead Teacher - Counselor
KEHILLAT ISRAEL PRESCHOOL
01.2013 - 01.2017
- Developed programming for youth to improve mental health and well-being
- Utilize state standards to provide high-quality childcare
- Facilitated onboarding for incoming teachers, guaranteeing an efficient workforce.
Clinical Therapist
Department Of Family Services
08.2023 - Current
- Completed assessments and planned customized treatments, applying wide range of resources.
- Delivered quality, comprehensive and well-integrated clinical services in alignment with patient needs.
- Prepared and maintained comprehensive progress reports for review by various parties.
- Planned and organized individual, family and group therapy for patients ranging in ages and issues.
- Assisted youth in improving self-esteem, communication and coping skills.
- Applied various therapeutic methods to treat patients in Type facilities.
- Compiled detailed client histories using intake forms, interviews and assessments to build complete picture for determining optimal therapeutic approaches.
- Implemented variety of evidence-based counseling methods to achieve therapy goals.
- Collected information about individuals or clients using interviews, observational techniques and other assessment methods.
- Assisted clients with gaining insights, establishing clear goals and planning strategies to reach personal targets.
- Identified indications of mental deficiency, abnormal behavior or maladjustment through direct observation.
- Leverages excellent oral and written communication skills to interact professionally with staff and clients.
- Wrote reports on clients and maintained required paperwork.
- Evaluated patients' goals, as well as mental and practical conditions, to develop individualized courses of treatment.
- Helped clients obtain outside specialist services by coordinating referrals and advising on options.
- Performed research on effectiveness of interventions and proposed changes to intervention structures based on evaluation outcomes.
- Administered, scored and interpreted psychosocial examinations for assessment of different patient markers.
Education
MSW - Social Work
Walden University
Minneapolis, MN 07.2018 - 11.2021
Bachelor Of Arts - Education
National University
San Diego, CA 02.2016 - 06.2018
AA - Psychology
Santa Monica College
Santa Monica, CA 05.2015 - 05.2017
Skills
- Microsoft Office Suite
- Case Management
- Crisis Intervention
- Case Documentation
- Suicide Prevention
- CBT
- Substance abuse treatment
- Case management
- Grief counseling
- Trauma-informed care
- Conflict resolution
- Active listening
- Solution-focused therapy
- Behavioral assessment
- Suicide prevention
Education Certifications
- MASTER OF SOCIAL WORK - CLINICAL, WALDEN UNIVERSITY, 2021
- BACHELOR OF EDUCATION - EARLY CHILDHOOD, NATIONAL UNIVERSITY, 2017
- EMERGENCY FIRST AID AND CPR (INFANT, CHILD, ADULT)
- TF-CBT AND TELEHEALTH
- FIRST AID
Academic Affiliations
- PHI ALPHA HONOR SOCIETY (TAU SIGMA)
- THE NATIONAL SOCIETY OF LEADERSHIP AND SUCCESS (SIGMA ALPHA PI)
Internship
- CLINICAL SUPPORT COORDINATOR (INTERN), ASANTE FAMILY AGENCY, San Bernardino, CA, 2019, 2020
- INTAKE CARE MANAGER (INTERN), MINDOULA HEALTH, Las Vegas, NV, 2020, 2021
- BEHAVIORAL HEALTH CARE MANAGER (INTERN), MINDOULA HEALTH, Las Vegas, NV, 2020, 2021
- OUTREACH AND ENGAGEMENT SPECIALIST, MINDOULA HEALTH, Las Vegas, NV, 2020, 2021
Timeline
Clinical Therapist
Department Of Family Services
08.2023 - Current
Admissions Counselor
Desert Winds Hospital
08.2022 - Current
Social Service Director
Life Care Center
06.2022 - 09.2023
Admissions Counselor
Seven Hills Hospital
04.2022 - Current
Behavioral Health Care Manager
MINDOULA HEALTH
01.2021 - Current
Suicide Prevention Case Manager
MINDOULA HEALTH
01.2020 - Current
Residential Clinic Counselor
STAR BEHAVIORAL HEALTH GROUP
01.2019 - 01.2020
MSW - Social Work
Walden University
07.2018 - 11.2021
Lead Teacher
THE EARLY YEARS PRESCHOOL
01.2018 - 01.2020
Center Director
LITTLE PEOPLE SCHOOL
01.2017 - 01.2018
Bachelor Of Arts - Education
National University
02.2016 - 06.2018
AA - Psychology
Santa Monica College
05.2015 - 05.2017
Lead Teacher - Counselor
KEHILLAT ISRAEL PRESCHOOL
01.2013 - 01.2017
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