Summary
Skills
Overview
Work History
Education
Qualification Highlights
Certification
References
Generic
Noelle Le

Noelle Le

Mayflower,AR

Summary

25+ years experience with a strong foundation in complex hardware and software engineering service management with a focus on development life cycle and document writing, including architecture, specifications and white-sheet catalogs and standard operation protocol libraries. Skilled in implementation, test and quality control record management, developing collaborative training and compliance materials, and provisioning web-based collaborative content for diverse audiences. Results-oriented with a track record of delivering high-quality work within tight deadlines. Excited to apply acquired skill-set to a challenging technical writing role.

Skills

  • Excellent Communication
  • Instruction writing
  • Creative Cloud
  • Graphics Creation
  • Technical research
  • Documentation Protocol Design

Overview

17
17
years of professional experience
10
10

Certifications

Work History

Bio-Med BMET III

Arkansas Children's Hospital
07.2023 - 07.2024
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Managed version control and timely updates of documents through effective project tracking and organization skills for over 15 departments.
  • Collaborated with cross-functional teams to gather information for accurate and comprehensive documentation.
  • Wrote medical device training manuals for preventative maintenance and basic troubleshooting processes.
  • Wrote device implementation guides and infrastructure requirements libraries
  • Updated collaborative workspace with federal and JACO medical compliance materials.

Systems Engineer

Edafio Technology Partners
North Little Rock, AR
01.2020 - 07.2023
  • Developed and maintained policies to control information technology and security operations.
  • Handles infrastructure design and implementation documenting end-to-end application flows through research and data analysis for 15 accounts.
  • Established strong working relationships with clients through exceptional communication skills, fostering trust and collaboration.
  • Resolved complex technical issues through effective problem-solving techniques and root cause analysis.
  • Resolved issues and escalated problems with knowledgeable support and quality service.
  • Configured, tested and maintained Cloud and On-Prem network equipment to achieve maximum performance.
  • Handles Networking, Backup, Antivirus and SAN Storage solutions
  • Cloud Administrative Migration and Management Services
  • Manages Microsoft Server MAC Server Operating Systems
  • Manages Network and Firewall topologies Utilizes Hyper V and VMWare virtual environments.

Professional Services Engineer

Access Control Devices, Inc.
01.2016 - 01.2020
  • Provided technical expertise throughout all phases of the project, ensuring accurate execution of designs and specifications
  • Managed over 50 accounts throughout entire French Canadian region.
  • Developed detailed project plans to ensure timely completion and deliverables were met.
  • Improved communication among stakeholders through regular updates and meetings.
  • Analyze system operations to determine clinical equipment and infrastructure specifications.
  • Maintained records for each project and engineering discipline.
  • Install, test and repair client hardware & software configurations, performed workflow analysis for PaperCut Print Management system implementation
  • Managing project assessments, milestones, technical inquires and migration strategies

Quality Assurance Integrative Services/Team Leader

Catholic Health Initiatives - Corporate
01.2008 - 04.2016
  • Developed standard life cycle protocols, education programs and workflow for device integration.
  • Wrote and maintained standard operation protocol library for compliance integrations.
  • All point engineer for 200+ contracts and 36 medical clinics across the U.S.
  • Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
  • Carefully documented technical workflows in private wiki for education of newly hired employees.
  • Worked different stations to provide optimal coverage and meet production goals.
  • Coached team members in techniques necessary to complete job tasks.
  • Trained new team members by relaying information on company procedures and safety requirements.
  • Communicated with customer representatives for feedback and distribution.

Education

Master of Science - Electronics Engineering

University of Arkansas, Little Rock
Little Rock, AR
2006 - Current

Bachelor of Science - Electronics Engineering

DeVry University - Columbus
Columbus, Ohio
11.1999 - 06.2024

Qualification Highlights

Technical Writing Tool Experience:

  • Microsoft Products: 365 Tenant, Office, Publisher, SharePoint (Design & InfoPath with MS SQL Sever), Teams, Visual Studio, Visual Basic.
  • Adobe Products: Photoshop, Premier, ImageReady, Aftereffects, Golive, PDF Writer, FrameMaker,
  • 3D Graphics: Cinema 4d, AutoCinema 3D, 3D Modeling, Makermark 3D Printing.
  • Additional Products: Notepad/Notepad++, Google Docs, Markdown Editor.
  • Community Resources: GITHUB, IT Glue, Document360, Zoho, CRM Reporting,

Programming Languages:

  • Java/HTML, JSON & C++, .NET, PHP, PERL, .ASP, .ASPX, Coldfusion, Python and Powershell parameter commands.

Technical Engineering Experience:

  • Information Technology: Microsoft OS / MACOS, SQL, SQL Express, Active Directory, Citrix, VMWare, VPN and Windows Server Virtualization, DHCP, DNS, GPO, FortinetVerse, Checkpoint and Defender Antivirus, Cisco ESA, Azure Hybrid / Intune, Google Cloud Tenant Management, Datto/VEEAM Backup Solutions.
  • Network & Security Protocols: LAN/WAN, TCPIP, WINS, DNS, DHCP, SMTP, FTP, Samba, LPD, CUPS, VPN, VMWare and Virtualization.
  • HL7 Interface Engines: Rhapsody, eGate 4.5.3, SRE & JCAPS.

Medical Devices:

  • Ultrasounds: GE, Sonosite, Logiqs, Voluson Expert/Pro, Sonosite.
  • X-Ray: GE Micro, Portable X-Ray, CARM 9600, 9800, Canon - X-Ray Digital Chest Bucky.
  • ENT Bronchs: Pentax Kay System, Endopro, Scopes & Processors, Advantage Medevator.
  • Dental: Planmeca X-Ray.
  • PACS System Administration: GE PACS - Centricity.

Certification

  • ISO 20000 - Principles of IT Service Management System (ITSM) 2024
  • DSP Security & Privacy Foundations 2024
  • DSP Environment Health & Safety
  • Dell DSP Service Expectations, Navigation & Tools
  • Dell Client Foundations 2023
  • Dell Client Advanced 2024
  • Customer Expectations for DSP Corrective Maintenance - Client & Enterprise
  • Lenovo Customer Service for Service Technicians (RWSW228)
  • Handling Difficult Customers (CPSW319)ID: E-VDOQN0
  • Customer Experience in Lenovo Field Service (RWSW105r2)ID: E-VRYL31
  • Lenovo Service (RWSW229) ID: E-VXMX51
  • Lenovo Resources (RWSW232)
  • Service Technician Best Practices (RWSV210r2)ID: E-08JM60
  • Lenovo Diagnostics (CSWi21Y) ID: E-VOWKX0
  • System Board Service (RWSW206r2)ID: E-05GL90
  • Operating System Recovery (RWSW207r2)ID: E-05DGZ0
  • Radiology Diagnostic Imaging 1 Certified

References

  • Provided upon interview request.

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