Noelle Lin
Dublin,CA
Summary
Dynamic and dedicated professional with experience at China Airlines, excelling in customer service and conflict resolution. Proven ability to build relationships and enhance teamwork while ensuring safety compliance. Proficient in Mandarin and English, I effectively address challenges and contribute to a positive environment, consistently delivering exceptional service in high-pressure situations.
Overview
11
11
years of professional experience
Work History
Flight Attendant
China Airlines
02.2012 - 03.2019
- Attended workshops and trainings in customer service, conflict resolution tactics, and safety procedures to keep abreast of all new requirements and procedures.
- Verified aircraft and passenger compliance with policies, regulations, and safety guidance.
- Resolved passenger conflicts and medical emergencies during flights.
- Demonstrated knowledge of aircraft safety features and emergency equipment.
- Served beverages and food items from refreshment carts and provided information about in-flight offerings to passengers.
Sales Assistant
AE Tech Co. Ltd.
07.2011 - 02.2012
- Fielded customer questions to share information about products, availability, and pricing.
- Established rapport with customers using active listening and interpersonal skills.
- Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
- Attended monthly sales meetings and quarterly sales trainings.
Volunteer
Asia Pacific Film Festival
12.2010 - 12.2010
- Supported engaging, fun, and smooth-running events by helping with organization and planning.
- Used strong interpersonal communication skills to convey information to others.
- Assisted with special events and programs.
- Communicated with staff members to stay informed about volunteer opportunities and events.
Restaurant Waiter
Lacuz Shilin
07.2008 - 09.2008
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Processed orders and sent to kitchen employees for preparation.
- Supervised set up of banquet food stations and coordinated service to multiple dining areas.
Education
Bachelor of Arts - German Language And Literature
Tamkang University
Danshui, Taiwan06-2011
Skills
- Teamwork and cooperation
- Problem-solving
- Relationship building
- Language proficiency (Mandarin English German )
- Time management
Languages
Chinese (Mandarin)
Native or Bilingual
English
Full Professional
German
Professional Working
Timeline
Flight Attendant
China Airlines
02.2012 - 03.2019
Sales Assistant
AE Tech Co. Ltd.
07.2011 - 02.2012
Volunteer
Asia Pacific Film Festival
12.2010 - 12.2010
Restaurant Waiter
Lacuz Shilin
07.2008 - 09.2008
Bachelor of Arts - German Language And Literature
Tamkang University
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