Noelle LoGiudice

Developed and implemented strategies to increase client retention and attract new clients through social media platforms such as Facebook and Instagram.

Provided medical care for pets in an exam room setting with emphasis on quality vs quantity (i.e., thorough exams).

Oversaw the day-to-day operations of an animal hospital with over 100 pets under care at any given time.

Managed the day-to-day operations of a busy veterinary practice, including hiring and training staff, scheduling appointments, maintaining inventory levels for supplies and medications, collecting payments from clients, and ensuring compliance with all regulatory requirements.

Provided support to veterinarians by performing administrative tasks such as preparing documents in an accurate and timely manner using appropriate software (i.e., Word, Excel).

Assisted with marketing efforts by developing promotional materials that promote the practice’s services and products to increase client awareness of available offerings.

Acting as Interim Practice Manager for hospital without current leadership.

Responsible for training oncoming new practice manager,

Partner with Head Veterinarian to discuss medical quality, client experience, and associate engagement and make specific action plans for areas of opportunity.

Developed efficiency-enhancing workflow/process improvements that made it possible to accommodate increasing responsibilities necessitated by staff shortages.

Sets goals for hospital performance based on previous performance and mission/vision; designs strategies for meeting these goals.

Supervises usage of practice software to ensure that client records are entered consistently and correctly.

Establishes an inventory control system to assure adequate stocks of supplies are available; plans for periodic audits.

Promotes internal marketing programs to increase client/patient visitation rate.

Designs and administers safety and security regulations and training.

Communicates objectives, motivates staff, builds, and maintains morale; maintains core values and standards.

Work exposure to all aspects of a business enterprise, with demonstrated competence in budgeting and financial reporting and in staff management.

Directed day-to-day operations

Implemented corrective action plans

Defined testing protocols, quality assurance initiatives, clinic policies and procedures.

Designed and introduced leadership development, coaching and team management model, resulting in quality control and happier clientele.

Acting liaison between Pet Paradise Resort Management and Veterinary Services.

Created Heartworm Treatment guidelines and estimates for owners.

• Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
• Developed and updated policies and procedures, maintaining compliance with statutory, regulatory and local, state and federal guidelines relating to HIPAA, benefits administration and general liability.
• Communicated with patients, ensuring that medical information was kept private.
• Direct day-to-day administrative and operational functions for [Number]-bed facility, providing guidance and leadership to over [Number] employees across more than [Number] departments.

• Recorded symptoms and documented medical observations to inform treatment decisions.
• Answered owner animal health questions and advised on best care practices.
• Provided care for animals before surgeries, administering anesthetics as necessary for overall comfort and health.
• Triaged incoming patients to determine treatment needs and urgency of care.
• Collected and prepared tissues, cellular or microbiological samples by skin scraping, impressions and other non-surgical methods.
• Established and managed physical rehabilitation program for post-surgical patients.
• Assisted veterinarian during surgical procedures by creating and maintaining unobstructive surgical fields and passing instruments.
• Educated clients on post-surgical care and nutrition.
• Collected and prepared specimens and samples for outside laboratory analysis.
• Prepared surgical instrument packs and drapes for use in sterile environments by processing in autoclave under high pressure and high temperature conditions.
• Assisted veterinarian during immunologic, medical, surgical and diagnostic procedures.

• Administered medications to animals in treatment and documented changes in condition.
• Triaged incoming patients to determine treatment needs and urgency of care.
• Processed new patients and updated client records with key information using standardized registration systems and encrypted databases.
• Recorded symptoms and documented medical observations to inform treatment decisions.

• Established relationships with key decision-makers within customer's organization to promote growth and retention.
• Researched and identified opportunities for account growth, account penetration and market expansion.
• Reached out to potential customers via telephone, email and in-person inquiries.
• Negotiated and closed long-term agreements with new clients in assigned territory.

• Delivered subject matter expertise for internal and external customers on compliance best practices and quality control.
• Prepared and presented comprehensive reports to upper management and audit team, covering issues and recommendations.
• Executed corporate food safety strategies, policies and procedures.
• Reviewed documents, files, transcripts and other records to assess compliance and potential risk.