Summary
Overview
Work History
Education
Skills
Certification
Accomplishments
Languages
Timeline
Generic

Noelle McChristian

Chicago,IL

Summary

Dynamic and passionate leader with a proven track record of building and enhancing operations through strategic program management and cross-functional collaboration. Expert in pioneering SaaS strategies and optimizing processes, I excel in data-driven decision-making, creating order from chaos, and fostering ecosystem partnerships.

Overview

14
14
years of professional experience
1
1
Certification

Work History

Workday Marketplace Solution Governance & Operations Lead

Workday
Chicago, IL
07.2022 - Current
  • Designed and executed operational processes, enablement programs, and partner onboarding strategies, driving a 50% increase in solution listings, and a 35% rise in partner participation within the first year.
  • Played a key role in the research, proposal, design, and launch of the Workday Marketplace in September 2023.
  • Led efforts to consolidate six siloed programs across four digital platforms into a unified catalog with centralized messaging, including ISV partners, MSPs, Channel, Advisory, and SIs.
  • Managed cross-functional coordination to optimize partner strategy, streamline operations, and enhance solution delivery and support.
  • Developed and maintained an efficient intake process for Marketplace solution listings, improving partner experience, and reducing manual effort.
  • Created partner enablement and education materials to support new solution programs, and enhance engagement.
  • Led partner meetings to foster collaboration, drive enthusiasm, and accelerate marketplace growth.
  • Developed key metrics, data transformation processes, and reporting frameworks to track success and inform growth strategy.
  • Acted as a key contributor to the long-term growth strategy of the Workday Marketplace, supporting overall solution commercialization.
  • Established performance metrics to evaluate operational efficiency and guide team objectives.
  • Conducting regular meetings with team members to discuss progress and identify areas for improvement.

Senior Principal Program Manager, Packaged Solutions

Workday
Chicago, IL
07.2022 - Current
  • Led the project management lifecycle for individual solutions, including go-to-market operations, and sales enablement material development.
  • Spearheaded strategic initiatives to drive adoption of Packaged Solutions and expand Workday solution options
  • Facilitated cross-functional collaboration to enhance solution awareness, creating upsell opportunities for Workday products
  • Designed and implemented operational processes for systematic support, metrics tracking, and reporting to measure the success of OKRs.
  • Developed reporting frameworks and analytics to monitor progress against key business goals and performance metrics.
  • Delivered frequent presentations to customers, partners, and internal teams, driving awareness and demand for new solutions.
  • Established appropriate governance structures for programs and projects based on organizational needs.
  • Leveraged job-specific knowledge and abilities to identify solutions to issues and diminish conflicts.
  • Assigned work and monitored performance of project personnel.
  • Implemented quality control measures to uphold company standards.

Principal Program Manager, Delivery Readiness & Enablement

Workday
Chicago, IL
10.2019 - 07.2022
  • Led cross-organizational efforts for delivery solution architecture related to new product offerings and acquisitions including process creation, end to end internal system testing, training development, and delivery hyper care (Adaptive, Peakon, VNDLY)
  • Supported continuous improvement deployment methodology.
  • Spearhead the creation, communication, and adoption of methodology tools, templates, and artifacts.
  • Created Workday Community content to support customers, internal stakeholders, and partner adoption.
  • Facilitator of the Launch Monthly Consulting Enablement Call.
  • Creation, distribution, and facilitation of the Launch Project Engagement Survey.
  • Salesforce and PSA reporting on overall deployment data analysis.
  • Delivered Workday partner enablement.
  • Lead the launch rollout of a new 4-stage methodology, including business technology requirements, tools and templates updates, workstream impacts, end-to-end internal system testing, and enablement.
  • Developed, implemented and managed operational policies and procedures to ensure optimal efficiency.
  • Maintained detailed documentation of project progress and outcomes throughout each phase of development.
  • Provided strategic recommendations to supervisors regarding new or modified company practices.
  • Managed multiple projects simultaneously while ensuring all deadlines were met with high quality results.

Manager, Consulting Services

Collaborative Solutions
02.2018 - 10.2019
  • Managing a team of 4 to 6 consultants for accurate forecasting, staffing/resourcing, career development, and project escalations.
  • oCHRO Functional Architect: serving in a cross-functional HCM project role, providing oversight to HCM, Payroll, Time Tracking, Absence, Recruiting, Compensation, Talent & Performance, and Benefits workstreams for industry best practices and end-to-end solutions.
  • Internal initiatives to build out a higher education curriculum for consultants learn the differences between commercial and higher education customers, in addition to deep dives into Workday Higher Ed functionality.
  • E&G HCM Product Lead.
  • Planned and led team meetings to review business results and communicate new and ongoing priorities.
  • Delegated work to staff, setting priorities and goals.
  • Recruited and trained new employees to meet job requirements.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Subject Matter Expert on large-scale prospective deals including client facing presentations and demonstrations.

Senior Principal Consultant

Collaborative Solutions
Chicago, IL
06.2017 - 02.2018
  • Led HCM and Compensation efforts on Phase 1 full-platform initiatives.
  • Directed key responsibilities of a Principal Consultant role.
  • Assisted with evaluating potential consultants during interview sessions.
  • Presented at multiple Workday conferences, both customer-facing and ecosystem-facing.
  • Served as a Subject Matter Expert during sales pursuits.
  • Designed and updated templates for internal projects.
  • Represented the company with Workday as the E&G HCM Product Lead.

Principal Consultant

Collaborative Solutions
Chicago, IL
11.2015 - 06.2017
  • Built customer configurations including business processes, organizational structures, security measures, reports, dashboards, calculated fields, compensation components across various clients.
  • Additional exposure to crossover functionality between Workday Student and HCM modules.
  • Created internal tools and materials to support consultants in delivering higher education deployments.
  • Represented the company with Workday as the E&G HCM Product Lead.
  • Led workshops with clients to identify their needs and develop appropriate solutions.
  • Advised clients on how to best utilize resources to improve operational efficiency.
  • Provided leadership, guidance and mentorship to junior consultants.
  • Provided support throughout the entire life cycle of a project from inception through completion.
  • Conducted research and analysis on complex business problems and prepared reports for stakeholders.

Senior Business Systems Analyst

University of Chicago
Chicago, IL
05.2015 - 11.2015
  • Provided post-production support across Workday modules with specialization in Academic, HCM, Compensation, and Security.
  • Provided end-user support to resolve intricate problems.
  • Directed deployment of advanced solutions leveraging new Workday capabilities.
  • Streamlined maintenance processes for Academic Contract Letter generation and delivery.
  • Oversaw planning and execution of initiatives related to Workday Recruiting and Position Control.

Senior HRIS Operations Analyst

University of Chicago
Chicago, IL
06.2013 - 05.2015
  • Project Role: HCM and Academic Module Lead
  • Completed full-cycle implementation of Workday's HCM and Payroll modules.
  • Completed efforts, including data validation, business process design, security configuration, organizational design, advanced report writing, and all other HCM and compensation configuration.

Human Resources Manager

University of Chicago
Chicago, IL
05.2011 - 06.2013
  • Providing full HR support to the Department of Enrollment and Student Advancement.
  • Liaison between the staff of Enrollment and Student Advancement, and Central HR Services.
  • Ensuring full compliance with OFCCP, EEO, and AA regulations.
  • Led staffing and recruitment efforts.
  • Development of performance metrics.
  • Employee Record Management
  • Provided compensation consulting to leadership and hiring managers.
  • Led and supported the execution of employee relations management for the department.

Corporate Recruiting Manager

J.B. Hunt Transport Services, Inc.
Lowell, USA
05.2011 - 11.2012
  • Sourcing and screening candidates, development of interview processes, full-cycle college recruiting for leadership development programs, development & management of relationships with colleges and universities, contribution to company branding initiatives, implementing government and company policies to ensure federal compliance

Human Resources Training Assistant

J.B. Hunt Transport Services, Inc.
Lowell, USA
05.2011 - 11.2011
  • Meridian LMS Administrator; scheduling corporate training classes, planning and organizing education fair for all corporate employees, analysis of survey data on employee satisfaction, IDP design, assist in implementing new retention initiatives

Education

MBA -

University of Arkansas
Fayetteville, AR
05-2012

B.A. - Psychology

Florida State University
Tallahassee, FL
05-2010

Skills

  • Strategic Program Management
  • Partnership Development
  • Metrics tracking
  • Executive presentations
  • Process Optimization and Efficiency
  • Data-Driven Decision Making
  • Product Go-To-Market Strategy
  • Analytical Problem Solving
  • Project Management
  • Governance frameworks
  • Solution delivery
  • SaaS Marketplace Strategy and Operations
  • Data modeling
  • Pioneering initiatives
  • Product messaging
  • AI messaging
  • Software Deployment
  • End-to-End Process Architecture
  • Cross-functional collaboration

Certification

  • Workday HCM, 11/01/15
  • Workday Student Admissions & Recruiting, 06/01/17
  • Workday Core Compensation, 05/01/18
  • Workday Advanced Compensation, 06/01/18

Accomplishments

Presentations: 3x Workday Rising Presenter (Academic Appointment Transformation, Workday as a Platform Company), 7x Workday Altitude Presenter (Higher Ed Transformation, Higher Ed Compensation, Remote Work, Solutions for Platform Companies), Multiple customer webinars on Workday Packaged Solutions and Workday Marketplace, Partner Onboarding Information Sessions and Webinars, Multiple Workday Knowledge Sharing Sessions on Higher Ed Transformation and Packaged Solutions, Higher Ed Presentations for Internal Training (Collaborative & Workday), Certification content training development, recording, and delivery.

Awards: MVP Collabie Award 2017 , Collaborator Collabie Award 2018 & 2019, EOS Contributor of the Year 2022, Outstanding Contributor Award 2022 & 2023

Languages

  • English, Native
  • Spanish, Intermediate Proficiency
  • Portuguese, Beginner Proficiency

Timeline

Workday Marketplace Solution Governance & Operations Lead

Workday
07.2022 - Current

Senior Principal Program Manager, Packaged Solutions

Workday
07.2022 - Current

Principal Program Manager, Delivery Readiness & Enablement

Workday
10.2019 - 07.2022

Manager, Consulting Services

Collaborative Solutions
02.2018 - 10.2019

Senior Principal Consultant

Collaborative Solutions
06.2017 - 02.2018

Principal Consultant

Collaborative Solutions
11.2015 - 06.2017

Senior Business Systems Analyst

University of Chicago
05.2015 - 11.2015

Senior HRIS Operations Analyst

University of Chicago
06.2013 - 05.2015

Human Resources Manager

University of Chicago
05.2011 - 06.2013

Corporate Recruiting Manager

J.B. Hunt Transport Services, Inc.
05.2011 - 11.2012

Human Resources Training Assistant

J.B. Hunt Transport Services, Inc.
05.2011 - 11.2011

MBA -

University of Arkansas

B.A. - Psychology

Florida State University

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Noelle McChristian