Noelle Murphy
Perrysburg,OH
Summary
Dynamic Resident Services Specialist with a proven track record at Otterbein Senior Living, enhancing resident satisfaction through effective communication and personalized service. Skilled in conflict resolution and tenant relations, bringing reliability and adaptability to every task. Experienced with tenant relations, conflict resolution, and community engagement. Utilizes effective communication and problem-solving skills to foster positive living environments. Knowledge of property management principles ensures seamless operations and tenant satisfaction.
Communicative individual with strong understanding of dynamics of residence hall life to handle challenging situations with empathy and efficiency. Experienced in guiding and helping residents meet academic and personal goals. Knack for building relationships and helping students navigate challenges of college life.
Overview
4
4
years of professional experience
Work History
Resident Services Specialist
Otterbein Senior Living
01.2022 - Current
- Contributed to a safe living environment by promptly responding to security issues and collaborating with local authorities when necessary.
- Assisted residents with transitioning into new living environment and maintained strong relationships with residents.
- Boosted resident retention rates through personalized attention and excellent customer service.
- Provided valuable resources for new residents, ensuring smooth transitions into the community.
- Enhanced resident satisfaction by addressing and resolving concerns in a timely manner.
- Streamlined communication between residents and property management, fostering positive relationships.
- Enforced policies and safety standards through building and room rounds.
Server
Red Robin
06.2021 - 08.2021
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Bussed and reset tables to keep dining room and work areas clean.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
Education
Bachelor of Science - Health Administration
University of Toledo
Toledo, OH05-2025
Skills
- Dispute resolution
- Teamwork
- Problem-solving
- Time management
- Attention to detail
- HIPAA compliance
- Active listening
- Effective communication
- Adaptability and flexibility
- Decision-making
- Positive reinforcement
Timeline
Resident Services Specialist
Otterbein Senior Living
01.2022 - Current
Server
Red Robin
06.2021 - 08.2021
Bachelor of Science - Health Administration
University of Toledo
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