Noelle Nagy

• Played a key role in ticketing and entry operations for major music specializing in portal setup and operational efficiency. Delivered exceptional service in high-pressure environments, ensuring smooth attendee experiences. Key responsibilities included:
• Configured and tested ticketing portals, including scanners, wristband stations, and access control systems, to ensure operational readiness before gates opened.
• Monitored and troubleshot ticketing equipment during events, swiftly resolving technical issues to maintain seamless entry processes.
• Enforced event policies at entry points, conducting ticket validations and wristband checks to uphold security and access protocols.

Notable Events include EDC Las Vegas 2024, Fairwell Festival 2024, Fool in Love 2024 & Where We Were Young 2024

• Enforced access control protocols across high-traffic festival entry points, ensuring proper credential verification for 125,000+ daily attendees, staff, and performers.
• Operated RFID scanners and mobile credentialing devices to validate tickets and credentials efficiently and accurately.
• Worked closely with security, law enforcement, and production teams to manage crowd flow and maintain secure perimeters around restricted and VIP zones.
• Responded swiftly to access-related issues, resolving conflicts and escalating security concerns when necessary.
• Played a key role in upholding safety and guest experience in a dynamic, high-volume live event environment.

Notable events Coachella 2024-25, Stagecoach 2024-25

• Managed entry and exit gate operations for large-scale Formula 1 event, ensuring smooth and secure guest flow for over 50,000 attendees daily.
• Assisted with handheld scanners and ticketing systems to verify credentials and resolve access issues promptly.
• Collaborated with security, event staff, and supervisors to maintain crowd control, uphold safety protocols, and provide high-level customer service.
• Assisted with setup and teardown of gate infrastructure, signage, and queue systems in a fast-paced, high-pressure environment.
• Adapted quickly to dynamic changes in event flow and access protocols during live operations.

• Managed a Team of 15 Sellers: Oversaw and coordinated the activities of a team of 15 sales staff. This included providing guidance on sales techniques, product knowledge, and customer service. Monitored individual and team performance, providing feedback and support to enhance overall productivity and achieve sales targets.
• Merchandising Lead: Took a leadership role in the merchandising process, ensuring that products were strategically placed to maximize visibility and appeal. Collaborated with the merchandising team to create visually appealing displays, following the latest trends and promotional strategies to attract customers and drive sales.
• Inventory Assistance: Played a key role in inventory management by assisting in tasks such as stock counting, order placement, and monitoring stock levels. Worked closely with the inventory team to minimize stock discrepancies, track product movement, and optimize stock flow to meet customer demand.

Notable events Austin City Limits 2021-24, Lollapalooza 2022/2023, SXSW 2022-24, Sound On Sound 2022/2023, Besame Austin 2024, When We Were Young 2022

• Set up employee equipment, installed cables, configured operating systems, and implemented software. I also adeptly troubleshooted complex mechanical issues in access control and point-of-sale systems, swiftly identifying and applying solutions to ensure uninterrupted operations. For several months, I was able to experience a completely new part of the world, overcoming challenges while gaining invaluable life experience.

Notable events in Qatar for Lusail Winter Wonderland 2022

• Efficiently receive and meticulously count inventory to ensure the precise allocation of devices. Skillfully install, rigorously test, and operationalized point-of-sale systems, seamlessly integrating them with wireless tablets equipped with internet connectivity for a cutting-edge and streamlined user experience.

Notable events Blue Ridge Music Festival 2021, Summercamp 2021, Carolina Country Music Festival 2021/2022

• Launch team member of Treasure Truck, interactive lightening deals experience. Created & implemented multiple operating systems & organizational processes to streamline daily operations in Austin & nationally
• Manage inventory end-to-end; receipt into warehouse, daily offer coordination & post-offer returns / donations / destruction