Summary
Overview
Work History
Education
Skills
Certification
Interests
Reading
Timeline
Hi, I’m

Noelle Ortega

Phoenix,AZ
Noelle Ortega

Summary

Proven leader and dedicated nanny with a track record of fostering child development and safety, honed at Starbucks and in private homes. Expert in schedule management and early childhood education, I excel in creating nurturing environments and promoting positive behavior. My reliability and ability to manage tasks efficiently have consistently enhanced family and team dynamics.

Overview

6
years of professional experience
1
Certification

Work History

Private Employers

Dedicated Nanny
08.2023 - Current

Job overview

  • Developed strong communication with parents to provide updates on children''s progress, needs, and achievements.
  • Collaborated closely with parents in establishing boundaries/rules within the household which helped maintain consistency across all environments.
  • Provided nutritious meals and snacks according to dietary restrictions or preferences, ensuring balanced nutrition for growing bodies.
  • Organized and cleaned home after activities by picking up toys and straightening up play room.
  • Handled challenging behavioral issues using appropriate discipline strategies and proactive communication with parents.
  • Ensured children''s safety and comfort by consistently monitoring their environment and addressing potential hazards.
  • Built positive and nurturing environments to support child social and emotional growth.
  • Established lasting, professional connections with families and children by encouraging open communication and delivering positive feedback.
  • Bathed, dressed, and helped with teeth brushing as part of bedtime preparation.
  • Supported character-building qualities such as responsibility, respect, empathy, and self-discipline through consistent modeling of behavior expectations.
  • Administered basic first-aid and medication in emergency situations.
  • Transported children to and from activities using personal or family vehicle.
  • Taught children basic life skills, manners and personal hygiene.
  • Monitored children's play activities to verify safety.

Private Employers

Dedicated Nanny
11.2022 - Current

Job overview

  • Assisted with light housekeeping duties as well as running errands.
  • Prepared meals and snacks for children based on dietary guidelines.
  • Developed strong communication with parents to provide updates on children''s progress, needs, and achievements.
  • Supported children in play activities, meals, and snacks, hygiene and socialization.
  • Maintained a clean and organized home environment conducive to optimal child development through regular tidying duties.
  • Organized and cleaned home after activities by picking up toys and straightening up play room.
  • Enhanced children''s emotional well-being by providing attentive care and nurturing relationships.
  • Handled challenging behavioral issues using appropriate discipline strategies and proactive communication with parents.
  • Established lasting, professional connections with families and children by encouraging open communication and delivering positive feedback.
  • Managed children''s schedules effectively to ensure timely completion of homework, extracurricular activities, and daily routines.
  • Coordinated transportation arrangements for school pick-ups/drop-offs or appointments while prioritizing safety precautions during transit.
  • Transported children to and from school, medical appointments and extra-curricular activities.
  • Transported children to and from activities using personal or family vehicle.
  • Helped children complete homework assignments and school projects.
  • Coordinated playdates and outings to meet children's physical and social needs.

Starbucks

Barista
04.2022 - 08.2023

Job overview

  • Maintained a clean and organized workspace for optimal productivity and safety.
  • Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Contributed to a positive team environment through effective communication and collaboration with colleagues.
  • Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
  • Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
  • Maintained regular and consistent attendance and punctuality.
  • Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
  • Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
  • Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
  • Adhered to strict food hygiene regulations, minimizing risk of contamination or illness among customers.
  • Adapted quickly to high-volume periods by efficiently managing tasks and delegating responsibilities among team members.
  • Provided exceptional customer service, resolving any complaints promptly and maintaining positive reputation.
  • Fostered loyal customer base by remembering regulars' orders and preferences, making them feel valued.
  • Learned every menu item's preparation and numerous off-label drinks to meet customer needs.

Harkins Theatres

Team Leader
04.2018 - 06.2021

Job overview

  • Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
  • Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
  • Managed conflict resolution among team members, fostering a positive and collaborative work environment.
  • Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
  • Evaluated team member performance against established objectives during regular reviews, offering praise for achievements or identifying areas requiring further development.
  • Promoted culture of continuous improvement by encouraging feedback from all organizational levels and implementing actionable changes.

Education

Arizona State University
Tempe, AZ

Bachelor of Arts from Psychology
12.2023

University Overview

  • Dean's List December 2023
  • SCAP Scholarship Recipient
  • 3.9 GPA

Maricopa Community Colleges - Paradise Valley Community College
Phoenix, AZ

Associate of Arts from Psychology
12.2021

University Overview

  • Puma Scholarship Recipient
  • 3.57 GPA
  • HAA Member
  • General Education Certificate

Skills

  • Patience and understanding
  • Teaching/Tutoring
  • Reliability and Trustworthiness
  • Early Childhood Education
  • Schedule Management
  • Toddler care experience
  • Infant care experience
  • Cleaning and sanitation
  • Meal Preparation
  • Safety awareness
  • Behavior management techniques
  • Schedule creation and maintenance

Certification

CPR Certified

Food Handlers Certification

Interests

Reading

Drawing

Cooking

Reading

Reading

I enjoy reading books in my free time! I am not picky on the genre but I thoroughly enjoy a good romance or thriller book! I find at the end of the night reading eases my mind before I go to sleep.

Timeline

Dedicated Nanny
Private Employers
08.2023 - Current
Dedicated Nanny
Private Employers
11.2022 - Current
Barista
Starbucks
04.2022 - 08.2023
Team Leader
Harkins Theatres
04.2018 - 06.2021
Arizona State University
Bachelor of Arts from Psychology
Maricopa Community Colleges - Paradise Valley Community College
Associate of Arts from Psychology

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Noelle Ortega