Summary
Overview
Work History
Education
Skills
Timeline
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Noelle Phesay

Boston,MA

Summary

Highly organized and detail-oriented workforce management professional with over 20 years of experience in scheduling, forecasting, staffing, and performance management. Skilled in analyzing data, developing staffing strategies, and implementing workforce management systems to optimize productivity and efficiency. Strong communication and leadership skills with a proven track record of building and managing high-performing teams.

Overview

18
18
years of professional experience

Work History

Director of Workforce Strategy & Operations

Macy's Supply Chain
02.2022 - 01.2024
  • Brought into supply chain to bring about centralization of workforce planning.
  • Developed centralized planning process for Customer Fulfillment Centers
  • Created standardized productivity models across all workload streams.
  • Designed logical approach for determining colleague headcount needs for network.
  • Collaborated with facility team to ensure workforce meets business needs.
  • Migrated reporting from excel based to cloud-based formats.
  • Analyzed attendance trends to ensure scheduled hours expanded to accommodate facility workload.
  • Tracked paid time off for hourly colleagues, engineered weekly plan by facility for upcoming year.
  • Lead high performing team of five managers.
  • Monitored performance metrics and made recommendations for staffing adjustments and process improvements.
  • Liaison for implementation of Labor Management system across facilities.
  • Aided in development of program and reporting colleague efficiency.

Director Workforce Strategy & Operations

Macy's Stores
05.2016 - 02.2022
  • Manage $50B payroll budget for all US Stores
  • Analyze store and industry trends to optimize stores' daily hours of operation and corresponding staffing levels.
  • Strategize holiday seasonal build hiring up to 40,000 temporary workers.
  • Ongoing support of “Test and Learn” proof of concepts to improve staffing and customer service levels in store.
  • Key business partner in implementation of alternative store format to improve profitability.
  • Manage team of workforce managers responsible for creating and managing budgets, forecasting of staffing needs and monitoring performance metrics.
  • Maintained positive working relationship with fellow staff and management.
  • Managed daily operations while overseeing multiple locations to foster increased productivity.
  • Worked closely with organizational leadership to guide operational strategy.
  • Monitored and coordinated workflows to optimize resources.

Director, Staffing & Scheduling

Macy's Logistics & Operations
04.2013 - 04.2016
  • Managed Staffing & Scheduling for 24 distribution and fulfillment centers for Macys.com, store fulfillment, and Furniture delivery.
  • Led change from manual scheduling process to automated workforce platform across all centers.
  • Created training platforms for all colleagues for scheduling self-service platform.
  • Served as business partner for productivity reporting, timekeeping, and forecasting.
  • Spearheaded innovative approaches to resource allocation and strategic planning.

Special Projects Coordinator

Macy's Stores
01.2011 - 04.2013
  • Reinvented Seasonal budgeting process using past data, regression analysis, and knowledge of each location to create plans to properly staff store in peak season attaining productivity and service level standards.
  • Key resources for regional team and local store management to troubleshoot staffing plan concerns.
  • Accountable for $14M Cosmetics budgets, allocating payroll by brand.
  • Develop and implement training programs for new hires and existing employees to improve productivity and quality.
  • Collaborate with other departments to ensure staffing needs are met and service level agreements are achieved.
  • Reported regularly to managers on project budget, progress, and technical problems.

District Staffing Manager

Macy's New York State Region
03.2006 - 01.2011
  • Direct accountability for allocation of $15M payroll budget
  • Analyzed sales trends, upcoming promotional events, resource ownership to plan for ideal staffing levels.
  • Oversaw weekly generation of employee schedules tying back to allocated payroll budget and productivity per hour standards.
  • Created macro-based program for seasonal planning process to eliminate manual entries, reduced workload from 1 weeks’ time to 5 minutes.
  • Developed key tools utilized companywide to create consistency and equity across all locations.

Education

Bachelor of Arts -

Syracuse University
Syracuse, NY
06.1989

Skills

  • Analytical Thinking
  • Leadership Skills
  • Customer Service Skills
  • Workforce management
  • Microsoft Office
  • Budget Administration
  • Forecasting and Planning
  • Operations Analysis
  • Data Analysis

Timeline

Director of Workforce Strategy & Operations

Macy's Supply Chain
02.2022 - 01.2024

Director Workforce Strategy & Operations

Macy's Stores
05.2016 - 02.2022

Director, Staffing & Scheduling

Macy's Logistics & Operations
04.2013 - 04.2016

Special Projects Coordinator

Macy's Stores
01.2011 - 04.2013

District Staffing Manager

Macy's New York State Region
03.2006 - 01.2011

Bachelor of Arts -

Syracuse University

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Noelle Phesay