Summary
Overview
Work History
Education
Skills
Websites
Community Service
Certification
Affiliations
References
Timeline
Generic
Noelle Sabbagh

Noelle Sabbagh

Pittsburgh,PA

Summary

Results-driven individual with a passion for delivering quality work, continuous learning, professional development and innovation. Leveraging analytical thinking and creativity to solve problems and deliver high-impact solutions in fast-paced environments. Known for excellent communication and teamwork abilities, with a commitment to achieving company goals and delivering exceptional service.

Overview

13
13
years of professional experience
1
1
Certification

Work History

Quality Assurance Associate

ConnectiveRX
10.2024 - 12.2024
  • Coach Operations agents (peer to peer) on areas of opportunity for improvement found during evaluations, collaborate with training for Operations agents (i.e., new hire, refresher, and nesting training)
  • Performs and documents results of all quality assurance evaluations on all operational products and services, including (but not limited to) benefit verification cases, patient assistance cases, software support calls/emails, inbound calls from patients or health care providers, data entry, etc
  • Participates in internal, vendor, or client calibration meetings as required to address quality initiatives but does not lead them
  • Identifies and escalates critical quality issues appropriately to senior management
  • Assists with other QA-related functions and responsibilities as needed to meet department and company goals
  • Availability to work occasional evening and/or weekend hours to meet company and departmental goals as the business need arises
  • Auditing work completed by Operations agents
  • Sending feedback to Operations leadership on agent performance
  • Attending meetings, helping with data analysis, and other duties as assigned

Admissions Representative

South College
04.2023 - 05.2024
  • Welcomes students by actively participating in all steps of the enrollment process (required paperwork, qualifications, campus tours, financial aid, and obtaining schedules)
  • Provides adequate and accurate information relative to the college and its programs
  • Assist students in selecting their programs of study based upon professional judgements, available test scores, high school, and/or college transcripts
  • Qualify applicants for admission who meet the stated college admissions requirements
  • Utilize good use of time by making all required phone calls, follow-ups, generating referrals and other daily activities in pursuit of departmental objectives
  • Consistently performs the activities that support individual and overall team admissions processes by following policies and procedures
  • Ensure adherence to the approved annual departmental budget
  • Provides feedback to department managers on how to improve the overall quality and efficiency of the admissions department

Real Estate Agent

eXp Realty
03.2022 - 02.2024
  • Present marketing strategy/sales presentation, purchase offers, and other materials for consideration to clients
  • Assist clients with negotiating or other sales terms
  • Compare a property with similar properties that have recently sold to determine its competitive market price
  • Advise clients on market conditions, prices, mortgages, and related matters
  • Promote sales of properties through advertisements, open houses, and participation in multiple listing services
  • Accompany buyers to showings and inspections of property and advise them on the suitability and value
  • Prepare documents such as representation contracts, sale agreements, closing statements, etc
  • Confer with escrow companies, title companies, lenders, home inspectors, and pest control operators to ensure that terms and conditions of the purchase agreement are met before closing dates
  • Coordinate property closings, overseeing the signing of documents and disbursement of funds
  • Attend conventions, seminars, and staff and association meetings to remain knowledgeable about real estate markets
  • Develop a network of attorneys, mortgage lenders, and contractors to whom clients may be referred
  • Inspect condition of premises and arrange for necessary maintenance or notify owners of maintenance needs
  • Broker State License #:RB067456
  • RE Salesperson License #RS356907

Contact Tracer

Public Consulting Group
10.2021 - 01.2023
  • Maintain ongoing communication with contacts to assess symptoms, ensure compliance with quarantine and determine social support needs and/or handle reporting of issues that arise
  • Contact individuals identified by the Department as having tested positive for COVID-19, provide isolation guidance to those individuals, and send those individuals an electronic case investigation survey
  • Contact individuals who have been identified as close contacts of individuals who have been diagnosed with COVID-19, provide quarantine guidance and information related to COVID-19, offer support services during quarantine, and monitor the close contacts for symptoms throughout the quarantine period
  • Receive and process data entry requests such as line listings of close contacts for schools, daycares, and other organizations with accuracy
  • Monitor, notate, and respond to incoming citizen inquiries about COVID-19 contact tracing and case investigation
  • Communicate with close contacts in a professional and empathetic manner maintaining emotional and cultural awareness
  • Collect and enter information about the symptoms and needs of close contacts into the Contact Tracing Management System with accuracy in the appropriate IT systems as approved by the Department
  • Provide close contacts with information about the Department’s isolation and quarantine guidance, and if appropriate, refer the close contacts to testing according to Department protocol or to a Social Support Coordinator, or both, based on assessed need
  • Follow a script provided by the Department to inform close contacts about the importance of isolation or quarantine and what to do if symptoms are present or develop
  • Work collaboratively with Case Investigators from the Department and the Contractor and the Social Support Coordinators through an integrated workflow across multiple systems

Real Estate Agent

Cowden Creek Realty
03.2021 - 03.2022
  • Present marketing strategy/sales presentation, purchase offers, and other materials for consideration to clients
  • Assist clients with negotiating or other sales terms
  • Compare a property with similar properties that have recently sold to determine its competitive market price
  • Advise clients on market conditions, prices, mortgages, and related matters
  • Promote sales of properties through advertisements, open houses, and participation in multiple listing services
  • Accompany buyers to showings and inspections of property and advise them on the suitability and value
  • Prepare documents such as representation contracts, sale agreements, closing statements, etc
  • Confer with escrow companies, title companies, lenders, home inspectors, and pest control operators to ensure that terms and conditions of the purchase agreement are met before closing dates
  • Coordinate property closings, overseeing the signing of documents and disbursement of funds
  • Attend conventions, seminars, and staff and association meetings to remain knowledgeable about real estate markets
  • Develop a network of attorneys, mortgage lenders, and contractors to whom clients may be referred
  • Inspect condition of premises and arrange for necessary maintenance or notify owners of maintenance needs
  • Broker State License #:RB068759
  • RE Salesperson License #RS356907

Contact Tracer

Insight Global
08.2020 - 06.2021
  • Work in collaboration with the Case Investigator from the local health department (LHD)
  • Call contacts of newly diagnosed cases
  • Communicate with contacts in a professional and empathetic manner while documenting calls
  • Collect and record information on symptoms and needs into the CRM with accuracy
  • Provide information about PAS isolation/quarantine procedures, if necessary, refer them to testing according to protocol and/or to a COVID-19 Community Support Specialist for social resources
  • Inform contacts about the importance of isolation/quarantine and inquiries regarding symptoms
  • Maintain daily contact with Team Supervisor

Customer Service Specialist

Continuum Healthcare Solutions, Inc.
01.2020 - 03.2020
  • Receive phone or electronic prescription orders to process orders
  • Update patient’s demographics for shipment and billing
  • Verify insurance eligibility using the company system
  • Verify necessary clinical documentation to justify the medical need
  • Communicate with patients and referrals to ensure that they understand processing timelines, order delays, and financial responsibility
  • Resolve customer complaints and provide product education

Office Secretary

Anthou Legal Services / South Hills Settlements
11.2019 - 12.2019
  • Formulate Title Insurance documents
  • Transferring Deeds
  • Assisting clients over the phone
  • Prepare client invoices
  • Scheduling appointments

Senior Customer Service Representative-Promotion

UPMC Health Plan
Pittsburgh, USA
07.2017 - 08.2019
  • Customer Service Representative
  • Answer incoming calls and document all necessary dealings to achieve first call resolution
  • Research inquiries and notify members of their findings
  • Perform welcome outbound calls to new members with relevant information
  • Required to obtain current knowledge of product line & departmental revisions
  • Understand the product fully and be an advocate for members
  • Always maintain UPMC Health Plan customer service goals and guidelines

Assistant Manager

The Kabob Mob Food Truck, LLC
08.2018 - 07.2019
  • Event planning/Scheduling
  • Completing transactions/money handling
  • Inventory intake
  • Budgeting
  • Marketing/Brand awareness
  • Social media coordinator
  • Chef assistant/Menu coordinator
  • Accommodating guest

Footwear Stylist Consultant

DSW
Allentown, USA
10.2013 - 07.2017
  • Customer service in person and via telephone
  • Maintaining store's merchandise and marketing
  • Training new hires
  • Preparing merchandise for shipment and pick up
  • Capture consumer loyalty through a rewards program

Sales Associate

Ross
Whitehall, USA
05.2013 - 01.2014
  • Optimizing customer experience by maintaining a friendly and clean store environment
  • Finalizing sales transactions with customers
  • Guide new employees through introduction training, mentor through hiring transition
  • Providing Customer service in person and via telephone
  • Assorting new merchandise/stocking
  • Managing the fitting rooms and store cleanliness

Cashier

Staples
Allentown, USA
06.2012 - 11.2012
  • Capture consumer loyalty through a rewards program
  • Interact with customers over the phone and in person with purchases, rewards, questions, and concerns
  • Educate prospective customers on product warranty plans and discount programs
  • Maintaining cleanliness and stocking merchandise

Merchandise and Hospitality Attendant

Walt Disney’s Internship College Program
Lake Buena Vista, USA
08.2011 - 01.2012
  • Provide customer service face to face and taking phone calls
  • Opening/closing the POS and performing transactions
  • Completing nightly deposits
  • Stocking merchandise
  • Preparing orders for shipment
  • Delivering groceries to resort guests

Education

Real Estate License -

Realtors Association of Metropolitan Pittsburgh
Pittsburgh, PA
10.2019

Bachelor’s Degree - Business Administration

Strayer University
Warrendale, PA
12.2016

Associates Degree - Arts Theater

Northampton Community College
Bethlehem, PA
05.2011

Diploma -

Catasauqua High School
Northampton, PA
05.2008

Skills

  • Social Media Management
  • Facebook Advertising Proficiency
  • Instagram Marketing Strategy
  • LinkedIn Proficiency
  • Snapchat
  • YouTube Content Creation
  • Pinterest
  • Zoom
  • Microsoft Office Proficiency
  • Excel Proficiency
  • Proficient in Microsoft Word
  • Presentation Development
  • Slack
  • Microsoft Teams
  • Salesforce Administration
  • Skilled in Software Utilization
  • Analytical Problem Solving
  • Task Organization Skills
  • Customer Service
  • Effective Communication
  • Administrative Support
  • Relationship Building
  • Creative writing
  • Canva Design Proficiency
  • MLS database
  • Effective Collaboration Skills
  • Skilled Negotiator
  • Accurate Data Entry
  • Quality assurance
  • Public speaking
  • Detail-oriented
  • Consulting

Community Service

  • Volunteered at the ASPCA
  • Serving meals at the Salvation Army and the Rescue Mission
  • Working at the annual St. George Heritage Festival for five years
  • Youth organization member of Teen S.O.Y.O. for two years at St. George Orthodox Church of Allentown, PA
  • Fundraising for March of Dimes and Light the Night

Certification

Real Estate Salesperson License #RS356907

Affiliations

• Volunteered at the ASPCA

• Serving meals at the Salvation Army and the Rescue Mission

• Working at the annual St. George Heritage Festival for five years

• Youth organization member of Teen S.O.Y.O. for two years at St. George Orthodox Church

• Fundraising for March of Dimes and Light the Night

References

References available upon request.

Timeline

Quality Assurance Associate

ConnectiveRX
10.2024 - 12.2024

Admissions Representative

South College
04.2023 - 05.2024

Real Estate Agent

eXp Realty
03.2022 - 02.2024

Contact Tracer

Public Consulting Group
10.2021 - 01.2023

Real Estate Agent

Cowden Creek Realty
03.2021 - 03.2022

Contact Tracer

Insight Global
08.2020 - 06.2021

Customer Service Specialist

Continuum Healthcare Solutions, Inc.
01.2020 - 03.2020

Office Secretary

Anthou Legal Services / South Hills Settlements
11.2019 - 12.2019

Assistant Manager

The Kabob Mob Food Truck, LLC
08.2018 - 07.2019

Senior Customer Service Representative-Promotion

UPMC Health Plan
07.2017 - 08.2019

Footwear Stylist Consultant

DSW
10.2013 - 07.2017

Sales Associate

Ross
05.2013 - 01.2014

Cashier

Staples
06.2012 - 11.2012

Merchandise and Hospitality Attendant

Walt Disney’s Internship College Program
08.2011 - 01.2012

Real Estate License -

Realtors Association of Metropolitan Pittsburgh

Bachelor’s Degree - Business Administration

Strayer University

Associates Degree - Arts Theater

Northampton Community College

Diploma -

Catasauqua High School

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Noelle Sabbagh